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smartline Teide Mar
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Reviews (385)
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All reviewsself cateringla pazrooms cleaned times a weekpool garden viewsmall wallfixed immediatelyring stovecloser to the beachfilter coffee machinecomfortable furnituresized poolstandard studioliving areahotel oppositetwo twin bedsthe tv remote controlgood size
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Reviewed 28 December 2017

The hotel is located within a 15 minuters walk from the old town but all amenities are just outside. Reception was helpful relocating us to a room facing the sidestreet since our first room towards a busy street with live music during evenings was too noisy. Make sure to get a room facing the garden or the sidestreet.There is a lush sunny garden with a pool. Beds were ok and the tv-set was not too small. All in all we enjoyed our stay and we consider to go back to beautiful Puerto de la Cruz and stay at this hotel

Stayed: December 2017
Thank karin_ellan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 1 January 2018

Dear guest,
Thank you ever so much for your kind review and for having been our guests. We are pleased that you enjoyed your stay with us and like the facilities and the hotel. Yes, our garden is certainly one of the great bonus and rooms facing this area are lovely. We all look forward to seeing you soon again. Meanwhile, we take the opportunity to wish you a happy New Year 2018.
José Cruz,
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017

Had a lovely holiday,stayed 2nd to the 9th December,weather amazing but it did ge a bit nippy at night .Teidi Mar is a lovely 3* hotel which is very clean, can't comment on the food as didn't eat there.The room was nice and big with plenty of storage space,very comfy bed,the cooking facilities are basic and no oven or microwave, but I knew that when I booked!requested a toaster when we got there and it was brought to us the next morning.La Paz is lovely with plenty of restaurants and bars and Yes it is quite a hike coming back up the hill/steps from Puerto but manageable and just think of the calories you will burn!!All in all it was a lovely holiday

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank millymoo32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 1 January 2018

Dear guest,
Thank you ever for your review. Me and my team are happy that you enjoyed your stay with us and that you liked our hotel. Yes, la Paz is a very nice area with plenty of small restaurant and bars. It would be a pleasure for us if you decide to stay with us again in the future. Meanwhile we would like to wish you a happy New Year 2018.
José Cruz
Hotel Director

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Reviewed 17 December 2017

i was in room 226 above the bar / music room. They seemed to play music at full blast sometimes several times per day. Below my room balcony were several tables and chairs with metal legs which made a nerve shattering noise when they were dragged around and this happened frequently. People some with loud voices held conversations at these tables. Smoke from the tables also wafted onto the balcony .I found it impossible to sit peacefully and read a book. Sometimes you could hear 3 different radio channels being played from adjoining balconies. Someone in room above me walked back and forward noisily between 3,00 am and 7.30 AMSeveral nights of poor sleep
The staff were very friendly and helpful. The food was OK but not great. Meat seemed to consist more of bone than flesh

Room Tip: Rooms higher up and overlooking the pool would be quieter. Take some of those foam earplugs
  • Stayed: November 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank DavidHix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 25 January 2018

Dear guest,
Thank you for your review. We are sorry that we did not fully meet your approval. Anyhow, perhaps you should have asked the reception for a room change. At that time, I am sure that there was availability. Also, if there is any noise disturbance by advicing the reception staff, they can ask to the other guests not to be noisy. Should you come back again, perhaps you may want to book a room overlooking to the garden.
Anyhow, we thank you for having been our guests and as said we are very said about the inconveniences.
Thank you for having been our guests this time.
José Cruz
Hotel Director

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Reviewed 6 December 2017 via mobile

Stayed at the Teide mar mid october and to be honest we had a lovely weeks holiday. We stayed in a studio room on the 4th floor overlooking the pool, the room was spotless and had a kettle and after asking at reception a toaster was there the next day, We went self catering so cant comment on the food, there is plenty of places to eat in the surrounding area if you dont fancy going down to the town! Or the walk back up i'd imagine!! The big plus point for me was the staff who were fantastic and always seemed to have a smile for you it defo makes a difference!!!! The only complaint we had and its not really the hotels fault is we had couple either side of us who were friends and would think nothing of holding conversations between each other while we we sitting on our balcony having a cuppa or chilling!! quite rude imo!! Maybe they could had have asked for adjoining rooms! Also they were chainsmokers and at times the smell of smoke could be quite overwhelming at times!!! So all in all we would return with no hesitation!! Keep up the good work!! x

Stayed: October 2017, travelled with family
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones Públicas at smartline Teide Mar, responded to this reviewResponded 26 January 2018

Dear guest,
Thann you every su much for your kind review and we are delighted to read that you liked our place. Although we are sorry for the inconvenience with the neighbours and apologize for it. Nevertheless , perhaps if you would have asked the reception about another room, maybe you would have been able to enjoy more. Anyhow, we all would be happy to welcome you again and of course me and my team are working hard to make our guests holiday as pleasant as possible .
Thank you for staying with us this time.
José Cruz
Hotel Director

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Reviewed 4 December 2017

An excellent 3 day break at Teide Mar Apartments Puerto de la Cruz via Reina Sofia airport with Thomas Cook and Altham's travel. This Holiday started with excellent service and advice from Christine at Thomas Cook Manchester Airport. Flight time is 4 hours 15 Minutes, we booked on board hot meals which are a high quality.The Hotel itself is a little tired in places but very clean with an excellent garden and pool. Transfer time was around an hour and ten minutes. The kitchen area has a cooker and fridge, sink, etc, There was no electric kettle but water was heated on the hob for coffee and tea. There are numerous shops and cafe's near the Hotel. Mosquitoes do not seem to be a problem although we took a room plug in. There is a Hotel charge to get the TV remote control but the TV still worked on the manual buttons.

Puerto de la Cruz feels a very civilised place with good views over the sea, the old town down at sea level is about a 45 minute walk, lots of steps. Prices are similar to the UK except for tobacco which is a lot cheaper. The weather in November was very pleasant at around 26 degrees.

We would definitely go to this Hotel and resort again.

Stayed: November 2017
Thank 763rcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 December 2017

Dear guest,
We would like to thank you very much for your kind review and above al for having been our guests. We would be most happy to welcome you again whenever you wish to stay with us. We are a bit surprised that there was no kettle, because your room should have had one because it was a junior suite. We apologize for that. I am sure if you would have notified it to the reception they would have arranged one for you without any problems. Yes, our garden is a great bonus for our guests and there are lot of nice little shops, bars and restaurants nearby. Yes, down town can be reached over steps, but taxi rides are very cheap. Once again thank you for having taken your time in writing your review and for your visit. We all look forward to seeing you again.
José Cruz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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