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All reviews la paz rooms cleaned times a week small fridge freezer small wall fixed immediately ring stove sized pool standard studio filter coffee machine living area the gardens and pool area pots and pans hotel opposite fantastic pool two twin beds the tv remote control nice bars and restaurants
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Reviewed 6 December 2017 via mobile

Stayed at the Teide mar mid october and to be honest we had a lovely weeks holiday. We stayed in a studio room on the 4th floor overlooking the pool, the room was spotless and had a kettle and after asking at reception a toaster was there the next day, We went self catering so cant comment on the food, there is plenty of places to eat in the surrounding area if you dont fancy going down to the town! Or the walk back up i'd imagine!! The big plus point for me was the staff who were fantastic and always seemed to have a smile for you it defo makes a difference!!!! The only complaint we had and its not really the hotels fault is we had couple either side of us who were friends and would think nothing of holding conversations between each other while we we sitting on our balcony having a cuppa or chilling!! quite rude imo!! Maybe they could had have asked for adjoining rooms! Also they were chainsmokers and at times the smell of smoke could be quite overwhelming at times!!! So all in all we would return with no hesitation!! Keep up the good work!! x

Stayed: October 2017, travelled with family
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones Públicas at smartline Teide Mar, responded to this reviewResponded 26 January 2018

Dear guest,
Thann you every su much for your kind review and we are delighted to read that you liked our place. Although we are sorry for the inconvenience with the neighbours and apologize for it. Nevertheless , perhaps if you would have asked the reception about another room, maybe you would have been able to enjoy more. Anyhow, we all would be happy to welcome you again and of course me and my team are working hard to make our guests holiday as pleasant as possible .
Thank you for staying with us this time.
José Cruz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

An excellent 3 day break at Teide Mar Apartments Puerto de la Cruz via Reina Sofia airport with Thomas Cook and Altham's travel. This Holiday started with excellent service and advice from Christine at Thomas Cook Manchester Airport. Flight time is 4 hours 15 Minutes, we booked on board hot meals which are a high quality.The Hotel itself is a little tired in places but very clean with an excellent garden and pool. Transfer time was around an hour and ten minutes. The kitchen area has a cooker and fridge, sink, etc, There was no electric kettle but water was heated on the hob for coffee and tea. There are numerous shops and cafe's near the Hotel. Mosquitoes do not seem to be a problem although we took a room plug in. There is a Hotel charge to get the TV remote control but the TV still worked on the manual buttons.

Puerto de la Cruz feels a very civilised place with good views over the sea, the old town down at sea level is about a 45 minute walk, lots of steps. Prices are similar to the UK except for tobacco which is a lot cheaper. The weather in November was very pleasant at around 26 degrees.

We would definitely go to this Hotel and resort again.

Stayed: November 2017
Thank 763rcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 December 2017

Dear guest,
We would like to thank you very much for your kind review and above al for having been our guests. We would be most happy to welcome you again whenever you wish to stay with us. We are a bit surprised that there was no kettle, because your room should have had one because it was a junior suite. We apologize for that. I am sure if you would have notified it to the reception they would have arranged one for you without any problems. Yes, our garden is a great bonus for our guests and there are lot of nice little shops, bars and restaurants nearby. Yes, down town can be reached over steps, but taxi rides are very cheap. Once again thank you for having taken your time in writing your review and for your visit. We all look forward to seeing you again.
José Cruz
Hotel Director

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Reviewed 20 November 2017 via mobile

If you want somewhere that’s clean and basic without any frills then this is it, no complaints about the room apart from no air conditioning, it is set up as a self catering apartment but to be honest the food is very reasonably priced so just used it to make tea/ coffee. Located within strolling distance of many bars/ restaurants and only a small walk down the hill into town we thought it was ok ( if you don’t like walking there are lots of taxis to take you back and forth for a very reasonable price) thoroughly enjoyed our time here and would definitely come back.

Stayed: November 2017, travelled as a couple
1  Thank SimonP2286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 December 2017

Dear Simon,

Thank you ever so much for your kind review. We are most happy to read that you enjoyed thoroughly your time with us and that you would definitely come back again. Yes, we do not have air conditioning, however, this is not really necessary in this part of the island. We have a very pleasant temperature all year round. Also, you are right,there are plenty of bars/ restaurants nearby and taxi do have very reasonable prices if one wishes to go down town. We are all looking forward to seeing you again and meanwhile thank you for your visit this time.
Jose Cruz.
Hotel Director

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Reviewed 17 November 2017 via mobile

Stayed Sunday to Thursday for a sneaky bargain break , have to say it is the friendliest apartment/ hotel we have visited, older staff who always greet you with a smile , nothing is too much trouble, drinks are excellent value and the food looked great ( ate out as we went self catering for the first time )
Breakfast was a bargain €6 euro !
Room was cleaned daily towels changed daily , the bed was really comfortable and our room on the ground floor looked out over a garden with a lemon tree .
Pool area was grass and palms and I love it ! So much nicer than concrete flags , pool was cold as most are .
Highly recommend this gen for a sneaky bargain break , it's high up and you have to walk down to the action of the front but if your able it's a lovely walk

Stayed: November 2017, travelled as a couple
Thank richpeckings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 December 2017

Dear guest,
Thank you ever so much for your really kind review. Me and my team are delighted that you enjoyed your stay with us and like the hotel and the grounds. We are pleased as well that our breakfast service did meet your approval. Yes, the property is located in La Paz area and one either can walk down to town or take a taxi which are extremely cheap in Tenerife. It would be a pleasure for all of us if you decide to stay with us again in the future. Meanwhile thank you once more for having been our guests.
José Cruz.
Hotel Director

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Reviewed 15 November 2017

We stayed at this hotel as it was recommended by TC , the hotel was very clean . The bedroom staff always very pleasant . The towels are tired and not very absorbent. The self catering facilities are very basic , not even a sharp knife . The pool was cold ,no other description for it ! It was very unpleasant when the neighbour was smoking on the balcony and we had no option but inhale it too or shut the door,the room was very dark as it was behind trees ,I wish I’d asked for a change . It did have a friendly atmosphere. Reception staff nice too. Very hot in the night with no option of window to open other than a huge sliding door which others could enter .

Stayed: November 2017
Thank Susie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 December 2017

Dear guest,
Thank you for your review and for having been our guests . We can see that there were some positive and unfortunately also some negative aspects of your holiday. We take of course into account all your comments. Here, in Spain it is forbidden to smoke inside of the hotel, but it´s allowed to smoke ont he balcony and in the garden. Yes, perhaps you should have asked the reception for a room change. They always are happy to arrange it if it´s possible . We hope that despite of that you would want to stay with us again in the future. We certainly would be delighted to welcome you again. Meanwhile thank you for your visit this time.
José Cruz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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