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All reviewsthe buscycle pathsea viewpalma centrestaff was very friendly and helpfulsmall supermarketsmall roomshort breaksea frontbeach holidayfew minutes walk awaythoroughly enjoyed our staya short taxi ridethe hotel is cleanhotel is perfectnice poolcost euros
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Reviewed 22 September 2017

We spent a week here in August after deciding we didn't want to stay in central Palma. So glad we did as the hotel is perfect both for beach and visiting the city. Moreover, there is a path for both cycling and walking which goes both ways to Palma and further round the coast to a resort. It is perfectly feasible to walk into Palma. However, if the weather is hot, I'd definitely recommend taking a bus in! The hotel itself is modern, clean and well run. The staff are very friendly and helpful. Breakfast was good and we also ate at the rooftop bar/restaurant (open 3 nights a week). The views to Palma are spectacular in the evening. I would not hesitate to come back to this area and this hotel although I would request a room with a balcony and a view.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jea17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisor at Hotel UR Portofino, responded to this reviewResponded 23 September 2017

Dear Jea17,

Thank you for sharing your experience at Portofino Hotel through TripAdvisor.
As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Ernesto García

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Value for money I give a 4/10 The room was so small that we had to move the frigo bar to walk around the bed. Very noisy room, if a person in another room use the bathroom during the night you get up immediately. Inside the wardrobe there was a drawer that you couldn't open because of the dimensions. No space in the bath for beauty or something like that, Tv didn't work as well as the air conditioning. Only one plug in the room if you use the one in the bathroom during the night it switched off. Poor Breakfast for such a big amount. The only positive thing is that the hotel is located close to a nice beach.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank 68supersimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisor at Hotel UR Portofino, responded to this reviewResponded 23 September 2017

Dear 68Supersimo,

We regret that your experience with some of our services was not satisfactory, we will take note.

Our staff always tries to do everything possible to give our customers the most unforgettable vacations, but it seems that we do not meet their expectations. I hope it helps you to plan your trip.

Sincerely

Ernesto García

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Reviewed 16 September 2017

We stayed in this hotel for 4 nights. Not cheap, but... Not a sea view, but only 50 steps from one of the best public beaches in Palma. Super clean, small room. Super comfortable bed and pillow. Great lobby and a outdoor pool with a lifeguard. Breakfast not cheap - 12 euro p/p all you can eat, but I would recommend it to everyone. Breakfast in a local restaurant will cost you at least twice more. Free wifi. A lot of restaurants and some shopping within 5 min walk. After 5 min walk to bus stop and 1.5 euro p/p and 15 - 20 min ride you will be in beautiful downtown Palma. Take a hop on hop off - you will glad you did.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 670Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisor at Hotel UR Portofino, responded to this reviewResponded 23 September 2017

Dear 670Michael,

Thank you very much for yor kind feedback here about your stay in our hotel UR Portofino.

For us it was a pleasure to had you as our Guest and we are delighted to know that you were satisfied with your holidays in our establishment.

We hope to have the pleasure to welcome you soon again.

With our warm Regards,

Ernesto García

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Reviewed 14 September 2017

Lovely place to stay for a lazy summer holiday. The hotel was very close to the beach and there was a supermarket just around the corner to buy some drinks. Very nice room. The hotel itself was so memorable being entirely blue and so unique. All staff were very very friendly.

Room Tip: top floor rooms have big balconies
  • Stayed: October 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank An B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisor at Hotel UR Portofino, responded to this reviewResponded 23 September 2017

Dear An B,

Thank you for your rating. We are pleased to see that your stay was to your liking.
Reviews like yours encourage us to continue working with enthusiasm and in order to get the greatest satisfaction of all our customers.

We hope to see you by the Hotel UR Portofino to continue to enjoy, and assuring our best attention, I take to send you a very warm greeting.

Best regards,

Ernesto García

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Reviewed 9 September 2017

Just 1/4 block from the beach, far enough away so that one does not hear the noise of people on the beach. Clean, comfortable, staff are amazingly pleasant, cordial, ready to attend to your every need. I would definitely stay here again.

Room Tip: We were told that the largest rooms were on the 4th floor.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank BrentH1277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisor at Hotel UR Portofino, responded to this reviewResponded 9 September 2017

Dear Brent H,

We thank you on behalf of all UR Portofino Hotel employees for taking the time to share their experience with the Trip Advisor community.
It is very important for us to know that our staff and the facilities have met your expectations at a time like this.
We would like to welcome you back to our hotel.

Sincerely

Ernesto García

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