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All reviewstrain stationtransport hubold townsmall reception areaair confresh fruit etcsuperior roommini barwifi is freeconvenient locationbreakfast room ispowerful showerhuge bedbars and restaurantscity breakshort staygreat position
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Reviewed 17 April 2018

The hotel is in a good, central location and the reception staff are friendly and helpful.
Our room was modern and well appointed with a nice big bed and good bathroom. And quiet: we never once heard our neighbour or their plumbing through the wall - a huge positive in my opinion! The only downside of the room was the temperature: it was really, really hot, even with the aircon set at its minumum temperature (11 degrees!)
And I wouldn't bother with the breakfast. At 12€ I neither thought it was good value nor a relaxing experience.
Apart from that, I'd thoroughly recommend this hotel. (NB: adults only).

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Susanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Director de Relaciones con Clientes at UR Palacio Avenida, responded to this reviewResponded 18 April 2018

Dear Susanne,
We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Tripadvisor.com, which will help us with our continuing effort to improve the services quality for our guests.
We hope to see you soon in Palma de Mallorca and welcome you again in our hotel.
Best Regards,
Alonso Gallardo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

oh this place is exactly what we needed.
its clean
its very central
staff are really helpful and polite
the breakfast sets you up for the whole day
the room was clean and tidied daily
the windows opened wide and let in lots of light
the ONLY complaint- which actually prevented a massive bar bill- is that the restaurant and bar are only open until i think about 4pm.
but this saves any late night room service bills and there are supermarkets across the road
i would absolutely stay here again.
its probably worth noting that we didn't think there was an English TV channel but- we didn't want to sit in and watch TV was just noticed on a morning having a mess about with the tv.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Service
2  Thank grace h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Director de Relaciones con Clientes at UR Palacio Avenida, responded to this reviewResponded 10 April 2018

Dear Grace,
We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Tripadvisor.com, which will help us with our continuing effort to improve the services quality for our guests.
We hope to see you soon in Palma de Mallorca and welcome you again in our hotel.
Best Regards,
Alonso Gallardo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

This is not a 4* star hotel it is a 3* at best. The plus points are is that it is close the bus station, our room on the 6th floor was quiet except from plumbing noises coming from the bathroom and staff are warm and friendly.

That is it! The air con needed to be activated via reception. We explained we would like this on as the room was very warm even though it was cool outside. He tapped away at the computer as if he was hacking into fort knox but it still did not work! Sheets are thin and torn and I felt like bed bugs were sharing my bed so slept on top of the thin quilt/sheet, carpets stained red (yuk), no iron, no kettle, standard room faces some dirty walls. Corridor dark and stained. Standard double room was so small the bf banged his toes each time he moved round the room.

If you need a pit stop for 1 night you will be fine but don't book for 4* luxuries as there aren't any.

We did not dine so couldn't comment. We are staying in a 4* in Cala D'or which is magnificent so that may of tainted our opinion of what to really expect for a 4* hotel but this defo was not that rating anymore.

Palma is nice but would do it on a day trip next time. Not worth staying over. Adios Amigos.

Stayed: April 2018, travelled as a couple
Thank Jeanyjogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Director de Relaciones con Clientes at UR Palacio Avenida, responded to this reviewResponded 5 April 2018

Dear Jeanyjogger,
First of all we would like thank you for your time to share your feedback of your stay at our hotel.
Please accept our sincere apologies for not meeting your expectations during your stay with us
We take note of your comments to improve the services quality for our guests.
It will be our hope that you will give us the opportunity to better serve you in the future.
Best Regards,

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Reviewed 16 March 2018

The main attribute of this hotel is its location - handy for the city centre, airport bus as well as train and bus connections to all parts of the island from the adjacent transport interchange. Although our room was spacious and comfortable, its decor was tired. Corridors were also shabby and institutional. Did not feel that the hotel offered value for money.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Swetrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Director de Relaciones con Clientes at UR Palacio Avenida, responded to this reviewResponded 17 March 2018

Dear Mr. Swetrat,

Firstly, we would like to thank you for having chosen our Hotel for your stay in Palma.

We have taken note of your feedback and we can inform you that we will use it as a tool for our improvement.

We hope we can accommodate you again in the future.

Best regards,

Hotel Management.
UR Palacio Avenidas

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Reviewed 23 February 2018

The hotel misrepresents itself completely in its own publicity.The hotel purports to be four star, but it is impossible to comprehend how it got this designation or who awarded it.
I made a booking for four of us, six months in advance, and requested rooms in close proximity or at least on the same floor. On arrival we were told that this was "impossible" because the hotel was busy! Strange this, because we saw very few other guests in four days - even at breakfast. A simple request, made well in advance, just ignored - not a good start.
On its website the hotel claims to have a bar, unfortunately it has a small number of seats in a common area, which is virtually a passageway to the breakfast room, and the bar (actually the breakfast counter) closes at 5pm!! I have searched the website but can find no mention of this early closure. When I enquired about it at reception thjere was little interest or concern. The consequence of this means that groups of guests cannot meet or relax communally in the hotel. How can you claim to have a bar when it closes at this time?
Also, the website mentions dinner and the "exquisite cuisine" available - dinner is simply not available and breakfast is average at best. The service at breakfast is not open to comment because it is all self service! There is no hot food except hard scrambled eggs (lukewarm) and pieces of warmed frankfurter style sausage. How can claims to "exquisite cuisine" be justified?

The check in area and lobby are tiny and at busy times you would have to queue into the street. Check in was slow and the hotel demanded payment up front instead of settlement on checkout as is normal. This makes guests feel like potential criminals. It is acceptable to take a quick swipe of a credit card of course, but not to go through the whole rigmarole of invoice, payment and receipt at check in, with newly arrived guests feeling like the hotel regards them as untrustworthy.
The passageways and corridors are dark and dingy and the carpets are simply filthy and stained. Worryingly most of the fire doors were wedged open, which would appear to be a serious risk. The rooms are small and dark (mine had a view of a tatty smoking area) and the carpets in the room were also dirty and stained. The carpets have been criticised in a number of other reviews, but the hotel has appeared to take no notice. The room had no facilities for making drinks or nice touches like complimentary water.
Also on the website the hotel claims to offer "Majorcan history, culture and cuisine to all of its guests". There is no cuisine, the hotel is a concrete edifice and there is no evidence of anything cultural.
The location is convenient for city services but the hotel is trading on this on offering little else except pretty high charges for few amenities.
I hope the hotel management will not respond to this review with platitudes and generalisations, but instead take a serious look at itself and improve its services or, at least, tell the truth in its publicity.
This is not a four star hotel, has apparently not reacted to past criticisms and I would recommend others not to stay here.

Stayed: February 2018
2  Thank duncan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Dirección at UR Palacio Avenida, responded to this reviewResponded 28 February 2018

First of all we would like thank you for your time to share your feedback of your stay at our hotel.
In regards to the breakfast, we can inform you that we do have a menu available where you could find a wide variety of eggs, omelettes, side dishes etc.
Please accept our sincere apologies for not meeting your expectations during your stay with us. If you would like to discuss further the details on how we can improve, please do get in touch with us by sending an email to direccion.palacio@urhotels.com .

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