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Amanda D
Houston, Texas

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2.0 of 5 bubblesReviewed 28 Dec 2024via mobile
Traveled with a family of four (with two teenagers) The hotel is in a good location - a five minute walk to the beach. There is limited on site parking for a fee. The hotel is nicely decorated, as are the rooms, but in need of some TLC. Our room had a bathtub which is a plus, but it needed to be cleaned before used.

We stayed here the first week of December when the temperature was in the 60s (Fahrenheit). According to the hotel, they do not offer air conditioning starting in October. Our room was very hot, the only thing that made it bearable, was opening the window, which brought in street noise.
Date of stay: December 2024
Trip type: Travelled with family
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Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this review
Responded 5 Jan 2025
Dear Amanda,
Thank you for your feedback,
We're delighted to hear that our prime location and proximity to the beach added value to your stay. It's also reassuring to know the decor of the hotel and rooms met your expectations. However, we regret to hear about the discomfort caused by the temperature in your room. Our air conditioning is indeed operational during the summer, and in the cooler months, we offer heating. For added comfort, we can provide extra fans upon request. We also apologize if the cleanliness of the bathtub did not meet the high standards we strive for. Rest assured, we have a dedicated housekeeping team committed to maintaining a clean and welcoming environment for all our guests.

We hope to welcome you again in the future.
Best wishes,

Hotel San Sebastian Orly Affliated By Melia Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 November 2024 via mobile

Sadly disappointed with our 2 night stay. We have stayed in numerous Meliá/ Meliá affiliated hotels and have found the standards to be high, a good 4 star rating.
This hotel falls far short of that.
The staff are the good point, always friendly and helpful. Breakfast was also good.
Lifts are tiny.
Bedroom was clean but fittings, furniture, towels and linen are all dated, worn and cheap. Furniture was old and chipped, towels worn through.
There is no bar, no tea making facilities in room and no where in reception to get hot drinks.
Staying in San Sebastián for a week but luckily had only booked this hotel for 2 nights. Others in the vicinity are far nicer.
Don’t be duped by the Meliá affiliation.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank berks5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this reviewResponded 19 November 2024

Dear Guest, Thanks for your review about our hotel. Translate
It's heartening to hear that you found our staff friendly and helpful, and that our breakfast met your expectations.
We regret to hear about your disappointment with the furnishings and amenities in your room. While our property does boast a unique charm due to its location and views, we understand that aspects of the physical accommodations did not meet your expectations. We appreciate your feedback and take it seriously as we continuously strive to maintain and improve our guest experience.
Please rest assured that we offer a range of rooms with varying features, and our front desk is always ready to assist guests in finding the most suitable accommodations to enhance their stay. Additionally, while we do not offer tea making facilities in the room, coffee machines with capsules are available in our Premium Rooms.

We are hoping to welcome you back in the future.
All the best.

Hotel San Sebastian Orly Affliated By Melia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2024 via mobile

We had a Junior Suite and the room was quite dated. The Hotel has no kerb appeal. Bathroom/windows in room had black mould. Room got chilly and radiator didn't work. Balcony plastic chairs, one snapped when sat on ! I was disappointed considering the cost BUT staff were excellent and view from room was of beach and town which was fabulous.

Room tip: Car parking at hotel. There is no bar at this hotel.
Date of stay: October 2024
Trip type: Travelled as a couple
Thank Elizabeth C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this reviewResponded 25 October 2024

Dear Elizabeth, We would like to thank you for this review about your recent experience in our hotel.
We're thrilled that our staff made a positive impression and that you enjoyed the magnificent views of the beach and town from your room. Our location is indeed a stone's throw from La Concha Beach, offering guests a chance to marvel at the city's charm. It’s regrettable to hear about the issues you faced with the room temperature and the balcony chair. While we have heating available in the winter and fans upon request, we apologize if this did not meet your expectations. Concerns regarding room conditions are taken seriously, and we continuously strive to maintain our property to provide a comfortable experience for all guests.



All of the team hope that we may be able to see you again in the future.
Kindest regards,



Hotel San Sebastian Orly Affliated By Melia Team

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Reviewed 17 September 2024 via mobile

The reception staff were really helpful and our room had a lovely view over the main beach of San Sebastián.
3 or 4 minutes walk to the old town.

This hotel saved the day for us and we had a wonderful stay. Thank you San Sebastián Orly hotel.

We did a last minute booking as the hotel booked by our tour company was in a dreadful location and the room was almost below ground level

Date of stay: September 2024
Trip type: Travelled as a couple
Thank K5461CEianm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this reviewResponded 18 September 2024

Dear Guest,
Thank you for this great review.
We're delighted to hear you enjoyed the prime location of our hotel, just moments away from the vibrant old town and the stunning La Concha beach. It's heartening to know that our reception team provided you with the helpful service we strive for, and that the view from your room added to the enjoyment of your stay.


We look forward to welcoming you back soon.
Kind regards,



Hotel San Sebastian Orly Affliated By Melia Team

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Reviewed 12 September 2024 via mobile

Dreadful, we were supposed to stay 4 nights, we stayed for 2. We asked to be ugraded, they didn't. No kettle in room, very basic like something out of the 1960's! No atmosphere, clinical hotel. Shower gel is very high up, if you're a wheelchair user, you won't be able to access it. They clearly don't like Londoners, see sign in reception area. We vacated our room early, they did not ask the reason why (this clearly happens a lot) - we don't recommend this hotel, definitely not a 4 star hotel

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank Annie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this reviewResponded 13 September 2024

Dear Annie,
Thank you for your feedback,
We're glad that our hotel's location served as a convenient starting point for your visit to San Sebastian. It's also reassuring to know that our efforts to maintain a clean environment were noticed. We regret to hear that certain aspects of your stay did not meet your expectations. Please rest assured that our team is dedicated to providing a comfortable and welcoming atmosphere for all our guests, and we're disappointed that we fell short during your visit. Regarding your comments on the in-room amenities, such as the absence of a kettle, we offer a variety of room categories that include different amenities, and we encourage guests to inquire about these when booking. We also take accessibility seriously and aim to provide facilities that all our guests can enjoy comfortably.


We hope to welcome you again in the future.
Best wishes, Translate



Hotel San Sebastian Orly Affliated By Melia Team

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Reviewed 6 August 2024 via mobile

This hotel has modern and clean rooms. The breakfast was very complete. They give you a reasonable price for the room. And the most important when you are travelling with pets… very pet friendly. They had pillows and food for the dogs in the room. The location is perfect near the beach and boulevard. They also have a private secure parking.

Date of stay: August 2024
Trip type: Travelled with family
Thank StefanV5569
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel San Sebastian Orly Affiliated by Melia, responded to this reviewResponded 7 August 2024

Dear Stefan,
Thank you for such a great review.
It's wonderful to hear that you appreciated our hotel's ideal location near the beach and boulevard, and that the comprehensive breakfast added to your stay. We're also delighted that the room's modernity and cleanliness met your expectations. Recognizing our efforts in providing a pet-friendly atmosphere, along with the amenities for your furry friends, is truly gratifying for us. We're glad that the private secure parking contributed to a seamless experience during your visit.


We look forward to seeing you again soon.
Best regards,



Hotel San Sebastian Orly Affliated By Melia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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