Just brilliant...the hotel is very close to the old town, close to many supermarkets, and in a very quiet area...very clean and nice staff...the room was ameizing beautiful view of the city and pull area...very comfortable bed and good shower
Dear Alexa,
Thank you for such a positive review.
It's heartwarming to hear that you found the location ideal for exploring Seville's historic treasures and that the tranquility of the area contributed positively to your stay. We're delighted that the cleanliness met your expectations and that our team's service culture made a lasting impression. Your commendation of the room experience, highlighting the beautiful views and comfort, truly encapsulates what we strive to offer. The bed quality sleep you enjoyed is thanks to our DreamMaker mattresses, designed to provide a restful night's sleep.
It would be a pleasure to welcome you back. Best wishes,
Laura López, Voice of Customer Coordinator
This hotel don't honor their own customer loyalty reward program discount, very UPSETTING.
Here is my story - I booked the hotel room directly from their official website. And after booking confirmed, I immediately realized their is discount for Melia loyalty reward customers. So I emailed their customer service asking to adjust my price according to their discount promised to loyalty program. However, no matter how I called, emailed, and even talked directly to their reception, the only answer I could get is the booking is non-flexible therefore nothing can be adjusted. I explained that I wasn't trying to adjust the booking in any way, simply asking you to honor your own reward program to your loyalty customer. But the answer is always a NO. NO only NO. So here you kicked away your loyalty customer for life. I will not recommend this hotel to any of my friends and families. I traveled frequent to Sevilla that's why I have their reward program and now I just want to stay away from it as far as possible. Terrible experience.
Dear Ariel,
Thanks for taking the time to share your views of your visit.
We are truly sorry to hear about your experience regarding the loyalty reward program. It is our aim to deliver a service culture that enriches our guests' stays, and it appears that we have fallen short in your case. While we genuinely regret any disappointment caused, we must adhere to our established protocols and booking conditions.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Martina Piovesan, Voice of Customer Coordinator
This hotel was gross and i don't know how it has such good reviews. The room was dirty with some sort of stain (red) on the wall and the bed wasn't comfortable either. My gf and I were here one night and then switched to Abba Hotel which was very nice. The bathroom was also very strange with second glass door after you enter, dangerous in middle of night. Also the main lobby was perfumed to a level that was just nauseating, smelled like garbage no joke.
Dear guest,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are paramount in our service culture, and it is disappointing to learn that your room experience did not meet the high standards we strive to uphold. The unique design of our bathrooms, including the additional glass door, is intended to enhance guest comfort, and we regret that you found this feature to be less than satisfactory.
We look forward to welcoming you very soon.
Best regards,
Martina Piovesan, Voice of Customer Coordinator
We stayed at the Melia for a 3-night trip booked through British Airways. The hotel is just a 20-minute journey from the airport, and our seamless arrival was made even easier with a pre-booked transfer. Upon check-in, the staff noticed it was my husband’s birthday the following day. They left a thoughtful message from the general manager along with some treats in our room, which was a lovely touch.
The hotel is conveniently located across from Plaza de España, with a pleasant 15-minute stroll to the old town. Taxis are readily available outside the hotel at any time of day or night. Our room was spacious, well-equipped, and very comfortable.
Breakfast, which was plentiful, is served in a large, airy dining area next to the pool. The pool area itself is attractive and well-maintained, with ample facilities. Throughout our stay, the hotel staff were exceptionally courteous.
Overall, we thoroughly enjoyed our visit and would highly recommend this hotel.
Dear Lucy,
Thank you for such a positive review.
We're thrilled to hear that our strategic location provided you with an excellent starting point to explore the beauty of Seville, and that the proximity to the Plaza de España added convenience to your stay. It is heartwarming to know that the birthday treats for your husband were well-received and that these little details enhanced your room experience. Your kind words about our breakfast offerings and the attractiveness of our pool area are greatly appreciated, as we strive to offer diverse gastronomic experiences and facilities that cater to relaxation and comfort. Our team is dedicated to a service culture that ensures every guest feels valued, and we're delighted that you recognized their efforts.
It would be a pleasure to welcome you back. Best wishes,
Laura López, Voice of Customer Coordinator
Super hotel across the road from plaza Di spa a. On a BA holiday we were upgraded. We had a special dining room called the Level. You could also have breakfast here plenty of variety and hot food to order, and a tapas time from 6pm to 8pm. Staff were friendly and very helpful. Good beds with a good nights sleep. Plenty of transport options buses, trams, trains, all within a few minutes walk. For the younger generation 10 minute walk into the centre of the city. Lots going on and plenty of Christmas cabins with all kinds of goods and services.
Dear Guest,
Thank you for positively reviewing your recent visit.
We're thrilled to hear that our prime location across from Plaza de España provided you with the perfect setting for your stay. It's wonderful that the complimentary upgrade added to your satisfaction, and that The Level's exclusive service culture and gastronomic experiences met your expectations, with its variety of breakfast options and delightful tapas. Our team is also delighted to know you found the room experience comfortable for a good night's sleep and that the hotel's proximity to various transport options was convenient for your explorations around Seville.
We look forward to welcoming you back soon.
Kind regards,
Laura López, Voice of Customer Coordinator
