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AUSTLON
London, United Kingdom

No Levelling up

Review of Melia Sevilla
3.0 of 5 bubblesReviewed 30 Dec 2024via mobile
We were offered an upgrade to The Level before arriving which we took.

Check in 4/5
We had to check in at the level lounge. Even though the chap Juan is amazing customer service. The process just takes far too long. We we were tired and wanted to get to rooms.

Rooms 2/5
We had decent size rooms at the 11th floor. Rooms were like saunas. Their solution open the windows which really didn’t help. So couldn’t sleep.
There are no electric sockets by bedside which is really badly designed. The room furniture is cheap ikea. The rooms were clean though

The Level
What a waste of money. The snacks we’re disgusting. Only decent thing was the free alcohol.
Breakfast had better at other Melias

I wouldn’t come back. Level or no Level
Date of stay: December 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this review
Responded 4 weeks ago
Dear guest,

Thank you for taking the time to share your review.

It's wonderful to hear that you found our customer service team to be exceptional in their service culture. Our team takes pride in creating a welcoming and attentive atmosphere for our guests.
We regret to hear that your room experience did not meet your expectations. The comfort of our guests is a top priority, and it concerns us that the temperature in your room was uncomfortable and that the amenities did not align with your needs. While our rooms are designed to encapsulate modernity with avant-garde design, we understand that personal preferences in design and functionality can vary. We appreciate your candid feedback on this matter, as well as your comments regarding The Level experience. We strive to offer a premium service with The Level, including gastronomic experiences that delight our guests, and we're sorry to hear that we fell short in this regard during your visit.
We are glad, however, that you found the cleanliness of your room to be up to standard. Our housekeeping team works diligently to ensure that every guest enjoys a pristine room experience.

We hope to have the occasion to welcome you again.
Kindest regards,

Martina Piovesan, Voice of Customer Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 5,325 reviews
Reviewed 29 December 2024

Absolutely disgusting… went to two different rooms as the first one was sooo small which is there regular size room with a disgusting cum stain on the bed! The next room was just as disgusting with black hair everywhere!! On the towel, on the floor.. I freaked. We couldn’t even stay the night and had to get our money back. Would never recommend

Date of stay: December 2024
Trip type: Travelled as a couple
1  Thank Becka B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this reviewResponded 4 weeks ago

Dear guest,

Thanks for taking the time to share your views of your visit.

Our commitment to providing a pristine and welcoming room experience is unwavering, and what you encountered does not reflect our service culture. We hold ourselves to the highest standards of cleanliness and guest satisfaction, which is evidenced by our daily housekeeping services and meticulous attention to detail. We sincerely apologize and would like to assure you that we will look into the matter.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

Martina Piovesan, Voice of Customer Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2024 via mobile

Marisa booked the Melia, what a find. Very close to the Plaza de Espana and 10-15 walk to the cathedral and water front. The room was lovely and comfy. We had a few drinks at the bar each night and were served by very friendly staff. Highly recommended. You can get the bus from the airport or a taxi, bus stop is 9 minutes walk at 5euros, or 28euros taxi. There’s a taxi rank right outside the hotel.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Keef_the_Red
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this reviewResponded 8 December 2024

Dear Mr. Keef The,
Thank you very much for this positive review.

We are delighted to hear that our proximity to the iconic Plaza de Espana and the magnificent Maria Luisa Park contributed to the convenience and enjoyment of your stay. It's wonderful to know that our rooms provided the comfort you desired. Your compliments about our friendly bar staff and the service culture we pride ourselves on are much appreciated. We're also glad that the accessibility options, including nearby bus and taxi services, added to the ease of your visit.

We look forward to welcoming you back on future occasions.
Best wishes,

Laura López, Voice of Customer Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024 via mobile

Good location with outdoor swimming pool. Bar food good and relatively cheap. Melia rooms were very small- worth moving to next level.
Breakfast was very good with wide choice and attractively priced. Hotel close to Plaza de España which is worth a visit.
2 lifts not working which penalised those on the higher floors

Room tip: Make sure you carry photo ID if seeking discounts for major attractions
Date of stay: December 2024
Trip type: Travelled with friends
1  Thank Jimpat500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this reviewResponded 6 December 2024

Dear Guest,
Thank you for taking the time to share your review.

We do offer a wide variety of room types and sizes and our team members are always available to assist in finding a room that perfectly suits your requirements; please do not hesitate in letting us know of any preference for your next stay.

Nevertheless, we are delighted to know that our location was ideal for your business needs.

We hope to have the occasion to welcome you again.
Kindest regards,

Laura López, Voice of Customer Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2024

Stay was wonderful. Breakfast buffet was fantastic, so many options. Looks dated from outside of building but rooms are clean and comfortable. Close to most attractions. Taxi stand across street. Staff was very helpful. I would stay here again.

Date of stay: November 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Betty G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this reviewResponded 15 November 2024

Dear guest,

Thank you for such a positive review.

We're thrilled to hear that our breakfast buffet offered a delightful start to your day, showcasing a variety of gastronomic experiences to suit all tastes. It's wonderful to know that our staff's dedication to service culture contributed positively to your stay and that our central location provided convenient access to Seville's most enchanting attractions and transportation options. While the exterior of our hotel reflects its place in the heart of Seville, we are pleased you found the room experience to be clean and comfortable, reflecting our commitment to modernity within. Your kind words are truly appreciated and have been shared with our team.

It would be a pleasure to welcome you back. Best wishes,

Laura López, Voice of Customer Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2024

I am so pleased with our decision to stay at the Melia Sevilla! A beautiful hotel with great views, the location was perfect for us - within walking distance to nearly everything, but far enough away that it was quiet in the room and we were able to sleep restfully. The staff is attentive and helpful, and the luggage storage service gave us peace of mind as we had to check out well before our evening flight. We were even treated to a lovely surprise in our room upon arrival for our anniversary! The style and amenities are above and beyond and Melia Sevilla. A few cons - while the location is great for a lot of things, it can be a 30-45 minute walk to some of the more northerly places to visit in the city or across the river. It's also an older hotel, so while our room was great, some of the common areas had a musty smell to them. Overall, still very pleased with the Melia Sevilla experience. Would recommend.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Molly and Matth... P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Melia Sevilla, responded to this reviewResponded 13 November 2024

Dear guest,

Thank you for taking the time to share your feedback.

We're delighted to know that our prime location provided you with the perfect balance of accessibility and tranquility, contributing to a restful stay. It's wonderful to hear that our attentive staff could enhance your visit, especially with the special touch for your anniversary. Our commitment to service culture is reflected in the experiences you've shared, and we're thrilled that you appreciated the room experience and gastronomic offerings.

We've noted your comments about the distance to certain city attractions and the scent in some common areas. While our hotel is steeped in the charm of Andalusia, we continuously strive to maintain a fresh and welcoming atmosphere throughout all spaces for our valued guests.
Rest assured, we value all feedback as it helps to elevate our guest experience, and we will consider your observations as part of our ongoing dedication to guest satisfaction.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

Martina Piovesan, Voice of Customer Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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