Marisa booked the Melia, what a find. Very close to the Plaza de Espana and 10-15 walk to the cathedral and water front. The room was lovely and comfy. We had a few drinks at the bar each night and were served by very friendly staff. Highly recommended. You can get the bus from the airport or a taxi, bus stop is 9 minutes walk at 5euros, or 28euros taxi. There’s a taxi rank right outside the hotel.
Dear Mr. Keef The,
Thank you very much for this positive review.
We are delighted to hear that our proximity to the iconic Plaza de Espana and the magnificent Maria Luisa Park contributed to the convenience and enjoyment of your stay. It's wonderful to know that our rooms provided the comfort you desired. Your compliments about our friendly bar staff and the service culture we pride ourselves on are much appreciated. We're also glad that the accessibility options, including nearby bus and taxi services, added to the ease of your visit.
We look forward to welcoming you back on future occasions.
Best wishes,
Laura López, Voice of Customer Coordinator
Good location with outdoor swimming pool. Bar food good and relatively cheap. Melia rooms were very small- worth moving to next level.
Breakfast was very good with wide choice and attractively priced. Hotel close to Plaza de España which is worth a visit.
2 lifts not working which penalised those on the higher floors
Dear Guest,
Thank you for taking the time to share your review.
We do offer a wide variety of room types and sizes and our team members are always available to assist in finding a room that perfectly suits your requirements; please do not hesitate in letting us know of any preference for your next stay.
Nevertheless, we are delighted to know that our location was ideal for your business needs.
We hope to have the occasion to welcome you again.
Kindest regards,
Laura López, Voice of Customer Coordinator
Stay was wonderful. Breakfast buffet was fantastic, so many options. Looks dated from outside of building but rooms are clean and comfortable. Close to most attractions. Taxi stand across street. Staff was very helpful. I would stay here again.
Dear guest,
Thank you for such a positive review.
We're thrilled to hear that our breakfast buffet offered a delightful start to your day, showcasing a variety of gastronomic experiences to suit all tastes. It's wonderful to know that our staff's dedication to service culture contributed positively to your stay and that our central location provided convenient access to Seville's most enchanting attractions and transportation options. While the exterior of our hotel reflects its place in the heart of Seville, we are pleased you found the room experience to be clean and comfortable, reflecting our commitment to modernity within. Your kind words are truly appreciated and have been shared with our team.
It would be a pleasure to welcome you back. Best wishes,
Laura López, Voice of Customer Coordinator
I am so pleased with our decision to stay at the Melia Sevilla! A beautiful hotel with great views, the location was perfect for us - within walking distance to nearly everything, but far enough away that it was quiet in the room and we were able to sleep restfully. The staff is attentive and helpful, and the luggage storage service gave us peace of mind as we had to check out well before our evening flight. We were even treated to a lovely surprise in our room upon arrival for our anniversary! The style and amenities are above and beyond and Melia Sevilla. A few cons - while the location is great for a lot of things, it can be a 30-45 minute walk to some of the more northerly places to visit in the city or across the river. It's also an older hotel, so while our room was great, some of the common areas had a musty smell to them. Overall, still very pleased with the Melia Sevilla experience. Would recommend.
Dear guest,
Thank you for taking the time to share your feedback.
We're delighted to know that our prime location provided you with the perfect balance of accessibility and tranquility, contributing to a restful stay. It's wonderful to hear that our attentive staff could enhance your visit, especially with the special touch for your anniversary. Our commitment to service culture is reflected in the experiences you've shared, and we're thrilled that you appreciated the room experience and gastronomic offerings.
We've noted your comments about the distance to certain city attractions and the scent in some common areas. While our hotel is steeped in the charm of Andalusia, we continuously strive to maintain a fresh and welcoming atmosphere throughout all spaces for our valued guests.
Rest assured, we value all feedback as it helps to elevate our guest experience, and we will consider your observations as part of our ongoing dedication to guest satisfaction.
We hope to have the opportunity of welcoming you back in the future.
Best regards,
Martina Piovesan, Voice of Customer Coordinator
This hotel will do in a pinch for a night or two, but certainly not very comfortable and quite basic. This seems like an older property that they have been trying to upgrade, but it is still lacking. Two elevators of four were boarded up and I imagine this could be a problem in busy times. There seemed to be a lot of bus tour people. Front desk staff were helpful.
I believe I had a newly redone room, and beds were very good. But still hard floors with no carpets. Not much in the way of lamps. Windows are still old and allow a lot of noise from the nearby streets on all sides and housing/apartment blocks. Towels thin and not much place to hang them! When we asked for an electric water kettle we were told it was usually only for a higher level of room (and we did not pay for the lowest level of room), but they did provide. However, they did not bring cups, so had to ask for that as well. I feel it is not cost them much to provide a water kettle and cups in the room!
Location is ok, not too terribly far from the main attractions (Alcazar, Cathedral) and pedestrian area, but despite what the hotel tells you, it is a bit too far to walk (25 minutes at the least) and then walk some more once you get to the tourist area. It is a 10 minute or so walk to a stop for the street car which is convenient, but it only goes a few more stops into "downtown" tourist areas, so limited reach. Not much else practical around the hotel.
Date of stay: October 2024
Dear Karen,
Thank you for taking the time to give us your feedback.
We are delighted to hear that our bedding provided a comfortable night's rest, underlining our commitment to excellent room experiences with DreamMaker mattresses and a pillow menu for personalized comfort. We regret to hear about your experience regarding the amenities; please know that we typically offer electric kettles as part of our service culture, and we apologize for any oversight. While we are pleased that our location provided convenience for your visit to Seville's main attractions, we understand that preferences on proximity vary, and we are always ready to assist with transportation options to enhance the ease of exploring our beautiful city. We acknowledge your comments on the noise and will look into this matter further as guest comfort is our priority.
We look forward to seeing you again in the future.
Kindest regards,
Laura López, Voice of Customer Coordinator
