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“Worst hotel we had stayed in Spain”

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Hotel Comfort Dauro 2
Ranked #22 of 122 Hotels in Granada
Reviewed 29 July 2017 via mobile

Hotel has stairs on every floor, for most of the rooms you might need to go through at least 10plus stairs before you will reach your room. And if you have a lot of luggages and children, you will be super tired needing to "transport" all of them to your room.

Soundproof was very bad as well! While we were moving luggages to our rooms, guests from other rooms came out and shouted at us.
Aircon wasnt working well as well. Feedback to the hotel staff but he told us there is nothing he can do. We can only wait for the "aircon to turn cool". Yes we waited, and it got cool only after like 5hours? Dated centralise aircondition they are using. Especially during the hottest july month, its hard to sleep with the heat. The view was bad facing other building's construction.

I was told that there is a reserve decent space in front of the hotel lobby to allow us to load our car but no its not! We need to move all the dustbins on the entrance of the narrow side lane in order to get to the "decent reserve space" to unload our luggages!

We parked at a public parking space for 20 euros per car which was not what i had been told as well! To make things worse, we were not given the beds that we reserved!

My advice is dont book this hotel!

Stayed: July 2017, travelled with family
Thank SilverKay28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NachoGranada, dpto. calidad at Hotel Comfort Dauro 2, responded to this reviewResponded 1 August 2017

We regret not being the Hotel that you expected and I apologize fot it.
In the corridor rooms area there is a stairway with 3 steps to access the family rooms. There is no other area with stairs.
We are located in the city center area and driving or parking can be a difficult task. About 50 m. from the Hotel door we have a loading and unloading area for luggage and passengers, we would like to have this area at the main door but it is a pedestrian access. All of our employees would have been happy to help with luggage.
Our air conditioning system works well, we had no complaints from other customers but we suffered a few hot days in July over 40ºC, maybe this was the problem.
I regret your bad experience and I apologize, we only hope we can do better in the future. Thank you for your comment.
Saray Soriano
Dpto. Calidad Hoteles Dauro

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6 - 10 of 1,137 reviews

Reviewed 20 July 2017

Location is very good and is almost center of Granada main area. Staffs are friendly and helpful. But breakfast buffet was not so good compared to other similar hotels in Spain which I used during 2 weeks.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cheon-Seok P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NachoGranada, dpto. calidad at Hotel Comfort Dauro 2, responded to this reviewResponded 24 July 2017

Thank you for your comment. We will try to see the possibility of making some improvements or changes to our breakfast service. Thank you for helping us improve.
Saray Soriano
Dpto. Calidad Hoteles Dauro

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Reviewed 17 July 2017

reasonably priced for a very central quite room facing the front. No noise from anywhere. great if you want the touristy cafe's just outside but we went further afield and turned right out of front door and found good restaurants as recommended by Tripadvisor.

Room Tip: choose at least a premier room for a bit ore space and a few extras.
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bmc492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NachoGranada, dpto. calidad at Hotel Comfort Dauro 2, responded to this reviewResponded 24 July 2017

Thank you for sharing your experience with other travelers. Comments are very important for us and for future clients. Thank you for choosing our Hotel.
Saray Soriano
Dptro. Calidad Hoteles Dauro

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Reviewed 13 July 2017

This is a tough hotel to find if you are driving. You can not drive to the front of the hotel. There are parking area's around but we ended up parking at their sister hotel (Dauro) which has their own lot. Reception staff very helpful and friendly. The hotel is nice, modern and clean. Good sized room. Juliet balcony in case you want to lay clothes out to dry. Good A/C and mini bar. Wonderful location. You can walk to the Cathedral and its a short walk to catch the bus to the Alhambra. Lots of restaurants and tapa bars around. Breakfast was good with lots of options.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank dialqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NachoGranada, dpto. calidad at Hotel Comfort Dauro 2, responded to this reviewResponded 17 July 2017

Thank you for your comment. This information will be very interesting for future travelers but for more information about how to get to the Hotel you can contact us, our city can be complicated to drive. Thank you for choosing our Hotel.
Saray Soriano
Dpto. Calidad Hoteles Dauro

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Reviewed 10 July 2017

3 night stay. No problems. Staff friendly and helpful. Room clean and bright. Wifi fine. Location is great for getting around to most tourist sights. Many restaurants and shops right on the street. Near major shopping street and square. Good value for money. Breakfast is fine too.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank AndreToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NachoGranada, dpto. calidad at Hotel Comfort Dauro 2, responded to this reviewResponded 17 July 2017

Thank you for sharing your experience with other travelers. Thank you for choosing our Hotel.
Saray Soriano
Dpto. Calidad Hoteles Dauro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Comfort Dauro 2

Address: Calle Navas 5, 18009 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Family Hotel in Granada
#24 Romantic Hotel in Granada
Price Range: $81 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Comfort Dauro 2 3*
Number of rooms: 48
Official Description (provided by the hotel):
This 48-bedroom Granada hotel is the result of combining and renovating three centuries-old buildings. Located just five minutes walk from the Cathedral and Royal Chapel, in one of the streets with the most "flavour" in Granada, famous for its bars and restaurants. Rooms totally renovated in 2015 ... more   less 
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Also Known As:
Best Western Hotel Granada
Best Western Granada
Granada Best Western

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