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All reviews privilege package privilege lounge chill out bar sea view lovely hotel pool area lobby bar half board balcony door show cooking reception staff sun loungers town centre private beach family room room safe waiter service
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Reviewed 19 February 2018

Superb resort, area and hotel.Would be nice if more UK tv was available.
Only one distressing event, even though I arranged with the Hotel Reception and the Animation controller, to watch Basle versus Manchester City on the TV in the bar, THE BAR MANAGER WAS RUDE AND COMPLETELY UNHELPFUL!! He would not change the screen form the Tottenham match despite the three people gathered to watch this match telling him it was OK as I had been supporting City for over 75 years. I may have misheard him tell me to watch it on Chanel 60, which I found out next day was on Chanel 6 in Spanish SO I MISSED IT ALTOGETHER.
A small thing like this may cause me to reconsider returning!!!
Suggest you check which football teamsare staying also how many, as this causes a backlog and residents have to wait for a table. Hotel was one of the nicest we have stayed in!!!! Bus fares very cheap and you can get past Marbella and down to Gibraltar

Room Tip: Some rooms do not have a sea niew
  • Stayed: February 2018, travelled as a couple
    • Cleanliness
    • Service
Thank Welshenvelopeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Subdirector at H10 Estepona Palace, responded to this reviewResponded 24 February 2018

Dear customer,
Thank you for choosing us for your stay, rating us and for sharing your opinion.
We are aware of the misunderstanding of the day you wanted to watch the match, and we do not agree of this person to be rude, as he only suggested for you to see the match in your room as more guests wanted to see another match that could only be seen on a channel on the Lobby’s TV. We apologize for this incident.
We have, of course, instructed our Animations controller to inform which match will be played to avoid this type of things in the future.
We are happy to know you enjoyed, besides the incident with the match, your stay.
It will be a pleasure to welcome you again.
Kind regards on behalf of the whole H10 Estepona Palace team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

Great location. Felt the bar lacked atmosphere and entertainment wasn't very good. We tended to walk to the marina for a drink in one of the bars, it was also good to walk after dinner. There is no tea/coffee in the room but fortunately we had already read this in advance. We took a travel kettle with tea and sachets of coffee. There is a large fridge in the room so plenty of space for cold drinks. Take a corkscrew as they don't sell screwtop wine in Spain. Good choice of food for breakfast and dinner,

Room Tip: We booked a sea view room and it is well worth the extra,
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Subdirector at H10 Estepona Palace, responded to this reviewResponded 24 February 2018

Dear customer,
Thank you for choosing us for your stay, rating us and for sharing your opinion.
We are happy to know you enjoyed your stay.
There is available tea/coffee in room for an extra charge.
Our apologies for the bar atmosphere and entertainment did not reach your expectations. We also find unfortunate to know why of your opinion on this, as it would have been a great tool to analyze and find ways to improve our services.
It will be a pleasure to welcome you again.
Kind regards on behalf of the whole H10 Estepona Palace team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

Great location. Super hotel. Very friendly staff. Very attentive. Hotel was very busy but good atmosphere. We booked quite late and were allocated a room on the 2nd floor that didn't have much of a view but It was very spacious and comfy. Felt that we should not have had to pay for the use of the room safe in a four star hotel.

Room Tip: Higher floors. Over looking the pool.
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank catherinejane60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Subdirector at H10 Estepona Palace, responded to this reviewResponded 24 February 2018

Dear customer,

Thank you for choosing us for your stay, rating us and for sharing your opinion.

We are happy to know you enjoyed your stay during your sister's birthday break.

We do find positive to charge for the safe, and so we advertise it on our website.

It will be a pleasure to welcome you again.

Kind regards on behalf of the whole H10 Estepona Palace team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

Very good stay at the hotel. Food was excellent. The only fault and this is me being picky was the lack of English channels on the TV. The service from the staff was spot on and they even called our room on the second day to see if everything was ok. Would recommend anyone to stay.

Room Tip: Go for a sea view
  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, other at H10 Estepona Palace, responded to this reviewResponded 3 February 2018

Dear customer, We are happy to know you enjoyed your stay. Thank you for choosing us for your stay, rating us and for sharing your opinion. It will be a pleasure to welcome you again. Kind regards on behalf of the whole H10 Estepona Palace team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018 via mobile

Me and my son did shoose this nice and big hotel for playing golf in the region, the hotel are very nice, we had a totally new room with lovely oceanview. Very nice spa which were included in our roomstandard choosen.

We did had have halfboard = buffe, i think maybe that one were not the best, and the situation of the restaurant in wintertime not so nice so i reccomend to take a 10 min stroll to harbour and eat there.

Anyway we are verry satisfied with room, service, situation of hotel, wifi worked good as well.

Stayed: January 2018, travelled with family
3  Thank Jonas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, other at H10 Estepona Palace, responded to this reviewResponded 26 January 2018

Dear customer,
We are happy to know you enjoyed your stay.
Thank you for choosing us for your stay, rating us and for sharing your opinion.
It will be a pleasure to welcome you again.
Kind regards on behalf of the whole H10 Estepona Palace team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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