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Reviewed 18 August 2018

This hotel was a little surprising. Normally you would expect efficiency in a German hotel, but it was chaotic here.

I realise we arrived as a coach party of 40, but even so. The receptionist and manager made it difficult, I can speak reasonable German, but they didn't seem interested. Our room was on the ground floor and the corridor was really dark and I almost stumbled and fell whilst walking to the room. There were no instructions to connect to WiFi which meant a return trip to reception.

It was the bed configuration that was the most startling, there were two very narrow beds at opposite sides of the room, almost like a ships cabin.

Evening meal was a buffet which included curried fish. The bar service was slow and the beers were not full glasses. We did stroll around the corner to a local bar where we were able to watch the World Cup games which brought a better atmosphere.

Breakfast again was chaotic, it actually made for good entertainment watching everyone.

We had no time to visit Lubeck, which was a shame as we had an early morning departure.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarinHL, General Manager at TRYP by Wyndham Luebeck Aquamarin, responded to this reviewResponded 31 August 2018

Dear Martin,

thanks for staying with us and for taking your time to review your stay in our Hotel.

To be honest, I'm speechless, because usually all our guests get the instructions while Check-In time, it doen't matter, if group or individual check-in.
If all guests come to the restaurant at the same time, not as agreed before, there might be some chaotic situation, I'm very sorry, that you felt it in this way.

Looking forward to welcome you back.

Kind regards,

Kathleen Wille
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

It was super... Good service, cheap and good for the money.
It is not a new hotel, but it is clean, good and great bed. No sound, I sleep great and get what I pay for..
I was there before and I will be there again

Date of stay: August 2018
Trip type: Travelled as a couple
Thank BallonGert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarinHL, General Manager at TRYP by Wyndham Luebeck Aquamarin, responded to this reviewResponded 31 August 2018

Dear BallonGert,

thanks for staying with us and for taking your time to review your stay in our Hotel.

We really appreciate your recommendation, thanks.

Looking forward to welcome you back soon. Hopefully then as a member of our Wyndham Rewards partnership program. :)

Kind regards,

Kathleen Wille
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018

1) Rooms are OK. Not big but acceptable to the price and OK clean

2) Garage in the basement were SO good in the heat - having a chill car at the beginning of a trip was really nice

3) Bathrooms were small and really need a brush up. Beginning to look pretty worn.

4) We had one dinner in the price. We reserved a table for 19, got 2 food tickets and were told, we could just chose from the menu. When we arrived - there was no table. The hotel had accepted a buss full of people though there wasn't room, and out of nothing cancelled our table ! We were lucky though - before just leaving a couple sitting outside finished and moved so we got that table. But honestly: A reserved table is a reserved table

5) We ordered something to drink and after recieving that we were told that we couldn't get a la carte anyway. It was unfortunate the waiter said - usually they would have 2 cooks but today they only had one and the buss of people made it impossible to cook from the card. We were welcome though to eat from the buffet. What should we do? Drinks were already served. We also were in talk with the persons at the table beside us ... so we chose to accept. And man that was a boring meal

On top of that: Just 20 minutes later the new arrivers could get dinner from the card. Appearantly "rush hour" was over. It was frustrating. If they had told us we had to wait 20 minutes to get good food, that clearly would have been our choise

6) Breakfast - totally chaos. Hardly a seat. Out of egs, sausage, juices, dishes and forks/knives. My wife actually took fork and knife from a guest when he'd finished and went to the bar to get that cleaned.

I could sleep at the hotel again for a day or two - but no thanks to the restaurant

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ErlingDanmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarinHL, General Manager at TRYP by Wyndham Luebeck Aquamarin, responded to this reviewResponded 31 August 2018

Dear Erling,

thanks for staying with us and for taking your time to review your stay in our Hotel and share your experience with us. It's very helpful to know about, so that we really know, what our weaknesses are, learn from it and make it better for our future guests.

I'm very sorry for the missunderstandings redarding your dinner. I checked everything with my staff, at the receptionist, giving you wrong information and didn't reserve a table as well as with the restaurant staff regarding communication with the guests, during very busy times.

I really hope, that you'll give us a second chance to show, that sharing your experience and review on your stay effected something. So, I'm really thankful for your openness and your detailed review.

Yours,

Kathleen Wille
Resident Manager

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Reviewed 29 July 2018

The hotel is located outside the city centre, approximately five minutes drive away. . Our small bedroom contained an oven, sink and microwave which were not expected or required. There were two small single beds on opposite sides of the room which were like shelves with thin mattresses on top. There was no air conditioning, no safe, no English language news channel. The bathroom, though small, was acceptable. It contained a walk-in shower, but no safety hand rail. There were no toilets on the ground floor where the restaurant and bar were situated. Rather, they were located on a lower floor, down a steep flight of stairs and could not be reached by lift. This was far from ideal for anyone with mobility difficulties. Breakfast was satisfactory. Evening meals were not very good, being limited in choice and taste. An outside area with tables and chairs led off from the restaurant, but heavy smokers frequented the area making it unpleasant and unhealthy for non-smokers. Some staff were friendly and helpful. A few were unattentive and, occasionally, brusque. Overall, a disappointing stay, detracting from the enjoyment of our holiday.

Room tip: Be clear about what is being provided. Avoid single beds on shelves.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 190cc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarinHL, General Manager at TRYP by Wyndham Luebeck Aquamarin, responded to this reviewResponded 31 July 2018

Dear guest,

thanks for staying with us and for taking your time to review your stay in our Hotel.

We just have a few rooms with air condition, unfortunately not all rooms, safes are offered at the recetion desk for free. We'll check the television again, but there is a CNN as english news channel.

Unfortunately we could not completely satisfy you, which I very much regret.

Hope to welcome you back soon.

Kind regards,

Kathleen Wille
Resident Manager

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Reviewed 25 July 2018

We recently stayed at this hotel as part of a Leger tour.

We certainly didn't get one of the advertised standard rooms. Instead we had 2 very small single beds that would have been more suitable for a child not a grown adult.

Bathroom looked dated with dirty tiles and a tempremental shower. Wi-Fi signal was also very intermittent. The quality of our evening meal was poor, breakfast was better.

We expected more to be honest but we suppose it depends on what Leger paid to them for the room and evening meal....

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank rowen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarinHL, General Manager at TRYP by Wyndham Luebeck Aquamarin, responded to this reviewResponded 1 August 2018

Dear Rowen10,

thanks for staying with us and for taking your time to review your stay in our Hotel.

I'm very sorry, that we disappointed you and you expected more.

Kind regards,

Kathleen Wille
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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