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Reviews (494)
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All reviewstrain stationhotel facesminute walkdusseldorf main stationbath and showerrecommend this hotelnice hotelold towngood sizeour room was spacioussmall gymtea and coffee making facilitieslate at nightconvenient locationbusiness travelquiet streetlobby area
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Reviewed 15 September 2016

When I arrived for a 3 day stay, I was offered a room that was nearly foggy with cigarette smoke.
When I complained, the lady at the front desk did not seem surprised, I have the impression that this room is initially offered to all new guests. After I got a lesson that this is a non-smoking hotel I moved to a room that was smelly, but at least smoke-free. I tried to plug in my laptop, but the first socket I tries was unusable. Indeed, the ground connector was heavily bent, which poses at least some danger. Minibar was not stuffed. After some adjustment, at least the fridge was working.
The room as such was standard size, however, is has seen its best days probably 10 years ago. Toiletries were not replaced day 2 and day 3.
The air conditioner was hardly able to cope with the outside warmth.
The housing of the fire alarm was completely in pieces, I am pretty sure it was functionless.
The price tag was hefty (I stayed several times for the same nightly price in a decent place in midtown Manhattan).
Summarizing – this hotel chain will never see me again.

  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank GuenterBayern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alarik W, General Manager at Leonardo Hotel Dusseldorf City Center, responded to this reviewResponded 21 September 2016

Dear GuenterBayern, thank you for your stay and your time for a review. We are very worried about your impression and that we did not manage your stay to your satisfaction. Such an impression should never arise and makes us really unhappy. Since we generally get very good feedback, we assume that we can convince you of our high quality and our good service during your next stay, in hope of a second chance. Best regards. Marianne Pirkhammer, Assist. General Manager

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Reviewed 10 September 2016 via mobile

I stayed in this hotel in July from 21-24 ..very clean room the view was good ..location of the hotel is very good ..25 min drive from the airport ..if you want to take train its just 5 min away from the hotel ..would really appreciate if you have some one from concierge near to front desk ...there was no pool when I was staying ..may be was on renovation or something ..breakfast staff were very nice and very helpful ..I wanted to have pan cake ..but sadly it was not available in the breakfast ..one thing I like about the hotel was save the planet concept like if you think your hand towel is dirty then put on the floor they can clean for you but if you think it's not dirty u still can use it ..atlst we can save water by this trust me I love it ..over all it was a fantastic stay !!! PROST !!!!

Stayed: July 2016, travelled on business
1  Thank Sanjay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alarik W, General Manager at Leonardo Hotel Dusseldorf City Center, responded to this reviewResponded 21 September 2016

Dear Sanjay N, Thank you for your professional feedback. Your opinion is very important us, so that we can continue to provide you with a high class standard. See you again soon at the Leonardo Hotel Düsseldorf City Center. Best regards Marianne Pirkhammer, Assist. General Manager

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Reviewed 12 August 2016

Clean and tidy staff are excellent
Breakfast was very nice plenty of variation
All in all would recomend
I would nt say it was city centre not a lot to do
Ideal for the rail station really close
Wuppertal is a must get the train there you wouldn't be dissapointed at all

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank lynn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alarik W, Manager at Leonardo Hotel Dusseldorf City Center, responded to this reviewResponded 14 August 2016

Dear lynn s, Thank you for your honest words. Your feedback is extremely important to us! Only then can we ensure a high quality and arrange our hotel's processes to best benefit our guests. We are looking forward to welcome you soon, here at the Leonardo Hotel Düsseldorf City Center. Best regards Marianne Pirkhammer, Assist. General Manager

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Reviewed 9 August 2016

The location is good. The rate is good but they might need some up-grade... While other hotels are renovating in the city, it's probably time for them as well. They might have lots of tourist (buses) and business users but there are lots of bespoke hotels so hope they will do something sometime soonish.

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Minoue-Sisteron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alarik W, Manager at Leonardo Hotel Dusseldorf City Center, responded to this reviewResponded 14 August 2016

Dear Minoue-Sisteron, Thank you for your honest words. Your feedback is extremely important to us! Only then can we ensure a high quality and arrange our hotel's processes to best benefit our guests. We are looking forward to welcome you soon, here at the Leonardo Hotel Düsseldorf City Center. Best regards Marianne Pirkhammer, Assist. General Manager

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Reviewed 7 August 2016

This hotel was chosen as part of a four night Jet2 city break option. The room was clean, had air con and even though it was on a main city centre street the location was quiet. All the staff spoke good English and were very welcoming and helpful. They really valued customer care and any queries I raised were dealt with very quickly and got resolved. The breakfast has an excellent range of food for all tastes and the evening meal in the restaurant was also very good. It is in short walking distance of the central station and from there you can access the underground routes and also regional trains. Please note that the spa facilities are currently unavailable due to being upgraded. As the flight back wasn't until mid-evening, the hotel also looked after our suitcases so we didn't have to carry them around during some final sightseeing. Many attractions in Dusseldorf, Cologne and Bonn do not have English translation so taking a guide book would be helpful. I would recommend this hotel to anyone interested in staying in a convenient, central location.

  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Electranorthuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alarik W, Manager at Leonardo Hotel Dusseldorf City Center, responded to this reviewResponded 8 August 2016

Dear Electranorthuk, Thank you very much for your kind comments. We are delighted that you enjoyed your stay with us and look forward to hopefully welcoming you back soon. Warm regards, Marianne Pirkhammer, Assist. General Manager

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