Name: Holiday
Item: Sheraton Offenbach Hotel
Rating: 4
Author: shazbar01

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Roadman58

Colorado

7235

Reviewed 28 June 2019

A good place to stay in Offenbach

My wife and I stayed at the Sheraton, in Offenbach am Main, for a two-night layover before the end of our Europe trip. We arrived after a long, hot train ride from the Czech Republic to Frankfurt, and were very happy to have a nice, air-conditioned room waiting for us. The room was clean and comfortable, and the on-site restaurant was very good – although the price for breakfast seemed a bit high. The hotel is set back from the main street, which made for a reasonably quiet night. The staff was friendly, efficient, and very helpful. Would definitely stay here again if I was in Offenbach.

Date of stay: June 2019

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Dear Roadman58,

Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us.

Your feedback is very important for us and it´s great to see in your answers, that you had a very comfortable and pleasant stay in our house.

The team from the Sheraton Hotel wishes you all the best and we would be very happy to welcome you again.

Kind regards from Offenbach,

Sabrina Moldovan
Reservations Agent

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Moisandor

Amsterdam, The Netherlands

245119

Reviewed 14 June 2019

Really good price / quality comparison

Was here for a business trip in the area and tried the hotel. It was a really good experience. Check-in done by the app so when i arrived everything was already settled. They upgraded me to another room which was great to see. It's quite a big hotel with 5 floors. Nice room with a lot of space. Bathroom was clean (not that big) but good enough. There is a fitness room downstairs. Because of the nice weather we had dinner outside. Great location, good beers and proper food. Breakfast is on the floor at the reception and has a huge choice. You can't leave that place hungry! all together a great stay and for sure I will be back next time.

Room tip: Try to get on florr 4 or 5, really quiet

Date of stay: June 2019

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Dear Moisandor,

Many thanks for the great review.

We are very happy to read that your stay in our hotel was so enjoyable.

Our staff do their best every day to put a smile on the lips of our guests and to make them feel at home. All the better to read that we have managed that with you.

We are looking forward to welcoming you again in the near future.

Best Regards

Sabrina Moldovan
Reservations Agent

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James H

1022

Reviewed 5 June 2019

Stayed as part of a Trafalgar Tour.

Hotel location not the greatest. A Mall across the street behind some buildings.
The hotel itself was very presentable. Nice restaurant, breakfast buffet had a large selection. Rooms were clean and roomy, bed comfortable.Did not do any exploring around the hotel, due to our tour.
One drawback was that their computers were down, internet on cell phone was adequate even though you had to login everyday.

Date of stay: May 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear James,

Thank you for taking the time to give us a feedback about your last stay.

Your answers tell us that you had a most likely pleasant stay in our house.

We apologize for the inconvenience caused by the non-working computers. Please be assured that I will forward your evaluation to the responsible departments and that we will do our best to meet your expectations at your next possible stay.

However, I am happy to read, that you were pleased with our hotel, the Restaurant and the breakfast buffet. We are also very glad that you liked our beds and the cleanliness and size of our rooms.

It would be a pleasure to welcoming you again.

In the meantime, I wish you all the best,
Best regards,

SABRINA MOLDOVAN
Reservations Agent
T +49 69 82 999 707 F +49 69 82 999 827
sheraton.com | like us on Facebook | follow us on Twitter | follow us on Instagram

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aaldertmuc

Munich, Germany

61

Reviewed 17 May 2019 via mobile

Business Stay

Very nice hotel. Staff are friendly and very helpful

Room is spacious and well equipped.

Free internet is pretty bad (unstable and weak) but for an additional price you can purchase a better internet connection.

Around the hotel there are various restaurants and shops for some shopping and walk abouts.

Date of stay: May 2019

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Sonia O

Texas

1621

Reviewed 18 April 2019

Great Staff !!!

Just finished up a small business meeting at the Sheraton Offenbach and have to mention how great the staff were and how their professionalism contributed in large part to our program’s success.
The front desk team lead by Julia Hellmann and her agents Verena Rost, Merle Catta, Franziska Kass
Esra Akcakaya, Luka Sakinc and Sophie Trautermann were an absolute delight to work with. They were efficient and helpful in every way from ordering and collecting a birthday cake from a nearby bakery to helping with Kosher meal delivery for guest requests.
Once our event got underway Asst. Banquet Manager Stephen Schafferman and banquet team Maximillion Lobig, Mike Nikolaou and Pael Hering worked alongside banquet chef Boran Tan to produce delightful meals and coffee breaks. This same team was on-hand to quickly refresh our meeting spaces and restock refreshments and always with a smile.
All of this success was managed by CSM Vanessa Seipel and she was on point with every request we needed. I also want to thank Manaele Minutillo from the A/V department who was always available to get us back to the land of “printing” when we completely messed up.
Thank you, Sheraton Offenbach, for making our short stay memorable!

Room tip: close to Metro

Date of stay: April 2019

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Dear Sonja,

thank you very much for taking your time to fill out our guest-questionnaire and for your great valuation.
It makes us happy to see, that you had a good stay with us. At Sheraton we promise – wherever you go we make it possible.

It is nice to read that you enjoyed our Service. For sure I will also pass your Feedback to my colleagues. It is very important to us that our guests feel at home and we have succeeded in doing this for you and your guests.

We would be very pleased if we could welcome you again in the future and wish you all the best in the meantime.

Kind regards from Offenbach,

NISA MOVÜT
Reservations Agent
T +49 69 82 999 708 F +49 69 82 999 802
sheraton.com | like us on Facebook | follow us on Twitter | follow us on Instagram

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