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Reviews (417)
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146
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Traveller rating
190
146
48
22
11
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All reviews soundproofed windows major shopping area train station within walking distance nespresso machine decent size front desk staff great room rooms are small zeil
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Reviewed 9 September 2021

Have been going here for over 30 years, still love it, some staff from those days still there. You can walk to train station, the river walk, the Zeil Mall, Sachsenhausen....Good restaurants like Bacco very close.

Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank Klaus P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 September 2021

Located a brief walk from the main Central Station on the Kaiserstraße with small restaurants and shops a friendly welcome to an ideal overnight stop within walking distance to the Zeil as major shopping area. Rooms are small but functional and do not lack anything including a coffeemaking machine and a large bottle of sparkling water. Excellent breakfast including fresh orange juice in a relaxed setting. To mention are the friendly and helpful reception staff.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Chrisinder
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 October 2020 via mobile

Generally nice and clean rooms and good breakfast.
Service was fine and helpful.
Parking was a little difficult to find and a bit expensive.
Location very central, but a little unsafe area - seemed to be a "Red light district area".

Date of stay: October 2020
Trip type: Travelled on business
2  Thank TKazz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 October 2020

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Date of stay: September 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank PeNor
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2020

The hotel has nice renovated rooms with soundproofed windows towards the Kaiser Street. Hotel is clearly better than average German hotel. The location is good because it is located next to the Central Railway Station, has good connections via public trasport and You can also walk to the main shopping street Zeil or to the river Main bank. The staff was very friendly and the wifi worked smoothly. The area is a bit spooky but do not mind it.

Date of stay: August 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 525heytra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this reviewResponded 26 August 2020

Dear 525heytra,
we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Scott F. Thaxton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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