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All reviews scandinavian design blue light floor to ceiling windows superior room great hotel soap and shampoo modern hotel hot and cold food underground station walking distance living room equipped rooms breakfast buffet city centre excellent location the breakfast area business trip
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Reviewed 29 August 2018

It could be a very nice hotel, ice room, good location, but it loses all it's charm.
Room safe was opened, and money stolen from it. Presented situation to front desk, and was left with no answer.
The room AC cannot be adjusted or turned off!!! Asked front desk about this and was told that AC cannot be turned off. It was really hot outside, so the room was cold... all the way thru the night, colder and colder. And it cannot be adjusted or turned off!!!
A really bad experience.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jo_os263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerScandic, Manager at Scandic Hamburg Emporio, responded to this reviewResponded 3 September 2018

Hej dear guest,
thank you for taking the time for a review.
It's lovely that you liked your room and our central location near the Gänsemarkt.
We regret that you were not satisfied during your stay with us.
The door lock was scanned. There were no irregularities, so only housekeeping was in the room. If the safe has been properly locked by you, no one can open the safe, at least not by regularly assigned housekeeping staff.
We apologize for the inconvenience and we will contact you personally by e-mail.
It would be our pleasure if you give us the chance to welcome you again as our guest.
Kind regards,
Madeleine Marx - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

We stayed here for one night. Our room was on the 6th floor, with some view. We had a superior room with an extra bed. The room was spacious, big nice/comfortable bed and a big bathroom. There was a fridge in the room.

The breakfast area was big, with a lot of things to choose from. They even had their own breakfast chef. Very nice breakfast, I can recommend the breakfast. During summer you could eat otside, they have chill-out area with nice sofas to relax in.

It has a big parking area under the hotel. The hotel has a central location, close to a U-bahn station.

Scandic usually have a play area for kids, but this hotel did not, so it is really a business hotel.

Room Tip: Ask for a room higher up, you might get a view
Stayed: July 2018, travelled with family
Thank Knut A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2018

It's a design hotel with great interior in the rooms and common area. Standard breakfast, I would probably choose something else nearby. Friendly staff. Very comfortable beds that you can adjust in steepness (this was a lot of fun)!

  • Stayed: May 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Julia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerScandic, Director of Sales & Marketing at Scandic Hamburg Emporio, responded to this reviewResponded 29 August 2018

Hej dear Julia,
thank you for taking the time for a review.
We are glad to read that you were fully satisfied during your stay with us.
It's great that you keep our team and our comfortable beds in positive memory.
We would be happy to welcome you again as our guest.
Best wishes,
Tobias Albert - Director of Sales & Marketing

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Reviewed 14 August 2018

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ManagerScandic, Director of Sales & Marketing at Scandic Hamburg Emporio, responded to this reviewResponded 29 August 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 August 2018

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ManagerScandic, Director of Sales & Marketing at Scandic Hamburg Emporio, responded to this reviewResponded 15 August 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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