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Anders N
Oslo, Norway

Good location, decent room

4.0 of 5 bubblesReviewed 10 Dec 2024
Stayed here for 3 nights with my girlfriend.
The hotel has a good location with lots of public transportation options in the vicinity
The room was quite nice, but nothing extraordinary. We stayed in a business suite, but my expectations were higher considering the price
We arrived around 2030 and by that time the reception was closed even though the sign on the door said it was open until 2200. We weren't informed about this before we arrived so that was a surprise. We had to check in online and pick up our keys at the security guard by the entrance. The only other time we had any interaction with the staff was at check out when the receptionist called at exactly 1200 to make sure we left on time
I'm not sure if the room was cleaned, but the towels were changed daily and the room was clean when we arrived.
All in all the hotel was okay, but considering the price I wouldn't say it was good value. You can stay at proper hotels for a lower price at the same area of Berlin
Date of stay: December 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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All reviews great location living room laundry room checkpoint charlie walk in closet spacious apartment full kitchen central location walking distance excellent stay air conditioning unter den linden museum island u bahn station visiting berlin balcony supermarket
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Reviewed 5 December 2024

This is an apartment hotel with manned reception only between certain hours. The reception staff were friendly.
We were in Room 206 and it was very spacious and quite well kitted out. Very few English channels on the TV. Plenty of storage. Kitchen is well kitted out for our needs. Seperate toilet is very welcome !!
The apartment looks out onto a courtyard shared by private rentedowned apartments. On a couple of occasions there were people congregating in the courtyard which made it quite loud with the noise they were making. the curtains in the bedroom don't quite meet in the middle which felt a little exposed when you knew there people congregated outside.
The door from the kitchen into the balcony I feel needs some kind of blind or curtain to help with privacy.
The breakfast was quite poor and you had to walk along a open passage on the 8th floor. If you have a fear of heights this could cause you an issue. The actual breakfast wasn't very veried. A few bits and bobs and very geared towards Europeans. No decaf tea is available anyway that we could find.

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ajecke774234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lutz Hesse, Geschäftsführer at The Mandala Suites, responded to this reviewResponded 9 December 2024

Dear ajecke774234,
Thank you very much for sharing your detailed feedback regarding your recent stay at THE MANDALA SUITES. Your constructive remarks help us continually improve our services and the overall guest experience.
We are pleased to hear that you found your suite spacious and well-equipped, and that you appreciated features such as the separate toilet and kitchen facilities. Your recognition of our friendly reception staff is greatly appreciated.
We recently updated all our suites with new, large smart TVs to enhance guest comfort. Your suggestion regarding English TV channels is highly valued, and we will review our offerings to better accommodate our international guests.
We regret that your experience was affected by noise from the courtyard. Please rest assured, we take the comfort of our guests very seriously and will assess how to minimize such disturbances.
Regarding the brightness of the room, please note that in all our suites the blinds can be adjusted as required. Additionally, the curtains are designed to be completely light-proof to ensure optimum sleeping comfort. If you experience any issues with these features, we kindly ask you to inform us during your stay so that we can resolve the matter immediately and ensure your comfort.
We strive to provide a fresh, high-quality breakfast selection featuring organic products such as cheeses, cold cuts, smoked salmon, homemade salads, baked goods, and organic muesli. However, we understand that variety is key and will explore ways to further enhance our offerings. We regret that the location of our breakfast area posed challenges for you and appreciate your patience with this setup.
We encourage guests to bring any concerns to our attention during their stay so that we can address them promptly. Our team is always ready to assist and ensure your comfort.
Thank you once again for your candid feedback. We hope to welcome you back in the future and to provide you with a flawless experience that exceeds your expectations.
Kind regards,
Your THE MANDALA SUITES Team

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Reviewed 25 November 2024

Great location several supermarket, restaurants & coffee shops arround the corner super friendly & helpful staff. It was a great stay

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mfikry255055
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lutz Hesse, Geschäftsführer at The Mandala Suites, responded to this reviewResponded 9 December 2024

Dear Guest,

Thank you so much for your excellent review and your kind words about your stay with us! We are delighted to hear that you enjoyed our central location, with its convenient access to supermarkets, restaurants, and coffee shops just around the corner.

Your praise for our friendly and helpful team truly means the world to us. It’s always our goal to provide an exceptional experience, and knowing we succeeded during your stay is incredibly rewarding.

It was a pleasure having you as our guest, and we hope to welcome you back to The Mandala Suites in the near future.

Warm regards,
Your Team at The Mandala Suites

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Reviewed 23 November 2024

These suites are in an office building with a special entrance and complete privacy. The rooms are HUGE as are the closets. The entry hall had a desk and the bedroom had a sitting area. There were two absolutely enormous walk in closets and a nicely set up small kitchen.

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank laurenhF580VS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2024

Great apartment with an excellent location between Check Point Charlie, Brandenburg Gate and Potsdamer Platz with easy access to public transport, restaurants and cafés. Most importantly had great service and there was always someone at the reception when we needed something. Thank you!

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AGK2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lutz Hesse, Geschäftsführer at The Mandala Suites, responded to this reviewResponded 19 November 2024

Dear Guest,

Thank you for sharing your wonderful review! We are thrilled to hear that you had a great stay with us in Berlin and that our apartments and location exceeded your expectations.

Our central position near iconic landmarks like Checkpoint Charlie, Brandenburg Gate, and Potsdamer Platz truly offers a fantastic base for exploring the city, and we're glad you found it convenient. It’s especially rewarding to know that our service stood out to you and that our reception team was always there when you needed assistance.

We appreciate your kind words and hope to welcome you back to The Mandala Suites soon for another exceptional stay!

Best regards,
The Mandala Suites

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Reviewed 12 November 2024

We loved our stay at the Mandala Suites. It was quite roomy with kitchen, living room, bedroom, bathroom and entryway. In addition to the hotel there were a lot of offices around a central courtyard. Maximilian Restaurant on the ground floor was extremely popular. It is near all the major tourist sites and public transportation but the central district is rather sterile; other parts of the city had much more of a neighborhood feel. The breakfast was wonderful with cheeses, meats, breads, juices, coffee or tea, cereals, etc. The staff there were very pleasant and helpful.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bryn_traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lutz Hesse, Geschäftsführer at The Mandala Suites, responded to this reviewResponded 19 November 2024

Dear Guest,

Thank you for your thoughtful review and for choosing to stay with us at The Mandala Suites. We're delighted that you enjoyed the spacious layout of our suites and appreciated the convenience of having a kitchen and living area during your stay.

Our location indeed offers easy access to Berlin's major tourist attractions and public transportation, and we’re glad you found it convenient. While the central district may feel a bit more business-oriented, we hope you enjoyed exploring the city's diverse neighborhoods.

It’s wonderful to hear that our breakfast selection met your expectations, and your kind words about our team are greatly appreciated. Maximilian Restaurant is indeed a favorite, and we’re glad you had a chance to experience it.

We hope to have the pleasure of welcoming you back soon for another memorable stay!

Best regards,
The Mandala Suites

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