There are many nice hotels in Berlin but because there's so much choice, I'd seriously advise giving this place a miss. I travel regularly all around the world - I know that hotels like to overcharge for using the internet. But that didn't alleviate my complete shock when I checked out of the Esplanade and found out that I'd been charged 170 Euros for using wi-fi in my room for six night's stay! Why so expensive? Because they apply the charge for each device you want to use, rather than allow you to purchase one charge for the room. As nearly everyone has more than one device (laptop, smartphone, etc) these days, it's the stone age for them to operate this policy but their reply was a snippy, "Every hotel does this." Uh, no, they don't.
They also tried to charge me 300 euros for a sink I reported to be faulty, blaming me for the fault even though it was clearly pre-existing. This battle I did win but only after an extremely unpleasant exchange. They also charged me the cost of two breakfasts for every day of my stay, even though my partner only stayed for two nights. Also, the hotel's food, including breakfast, wasn't all that great (the room service club sandwich is truly one of the worst I've ever had), the location's not great and the front desk and concierge were haughty.
Like I said, there are a lot of great hotels in Berlin. If you're thinking about staying here, just be prepared for them to try and rip you off with the extra charges.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Grand Hotel Esplanade Berlin, the German capital's premiere lifestyle hotel. Our hotel is situated close to all the hotspots of the city: between Kurfurstendamm and Potsdamer Platz, the triumphal column 'Siegessaule' and the Tiergarten district. Experience Berlin's culture and urban style with us, because we are lively, cosmopolitan and completely individual. Enjoy the ambiance of our generously proportioned, elegantly appointed rooms and bath in the natural light streaming through the large-area panoramic windows. Relax in ergonomically designed armchairs, snuggle up in our soft and cosy feather duvets, and simply enjoy the warm and welcoming service our house has to offer. The motto for our 354 rooms and 40 suites could most certainly be 'soaring high above the city', as our large-area panoramic windows offer fantastic views of the capital. These views are surpassed only by our luxurious suites with roof terrace. Sauna and whirlpool round off this truly amazing offer. A business gala for 350 guests or a birthday dinner for 10 - we will help you plan your event and will make sure that it will be absolutely unforgettable. And of course we are very well aware of the fact that the key to success is in the minutest detail. Whatever you want - Grand Hotel Esplanade Berlin will help you put together a memorable event. ... more less
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- Also Known As:
- Grand Hotel Berlin