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All reviews potsdamer platz vox restaurant rooftop pool sony center the club lounge great hotel brandenburg gate wet room top floor within walking distance steam room holocaust memorial five star hotel central location rooms are spacious excellent location business trip
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Reviewed 28 December 2014

An enjoyable stay at the Hyatt due its central proximity to all the main sights and the excellent staff. By far the friendliest and easiest check in/ check out experienced in recent years. Enjoyed the hotel amenities including the pool and hot tub, although the pool temperature could have been a little warmer. Everyone was getting out rather quickly after entering the pools. Rooms are well appointed and up to Hyatt standards so nothing was lacking, a very restful sleep in a soundproof room even while being in an area where there was some entertainment around.
Lovely lounge and restaurant, perfect for cold wintery evenings if you don't want to venture out and be disappointed in comparison to the great food and service here.

  • Stayed: December 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank adventure10123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 31 December 2014

Dear adventure10123,

Many thanks for your kind review posted on TripAdvisor. Reading your words about your last stay with us in the capital city was a true pleasure!
It is great that you felt comfortable with us and liked both, the facilities and the restaurants. I will be pleased to share your compliments with the respective departments, as I know that they will be very happy.
I also read your comment about the pool temperature and please be assured that we already discussed about internally.
We look forward to welcoming you back soon and wish you a great new year!


Kind regards
Frank Heckelmann
Hotel Manager

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Reviewed 27 December 2014

We stayed end of October during a long W-E. The hotel is very well situated. We had a nice big room on the 4th floor. Super breakfast (but expensive, so take a hotelformula where breakfast is include).
The only - point was that we could hear quiet a lot of noice from the street (we had a room close to the theater

  • Stayed: October 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BrusselsKetje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 31 December 2014

Dear Brusselsketje,

Many thanks for having visited the Grand Hyatt Berlin and for having taken the time to share your experiences on TripAdvisor. We were happy to arrange a perfect stay for you, including our Hyatt breakfast buffet as well as the good location in the centre of the German capital. We hope to welcome you back soon and if you start planning your next trip, please feel free to contact us to find a room with a different view.
Wishing you a happy and prosperous new year!

Best regards
Frank Heckelmann
Hotel Manager

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Reviewed 26 December 2014

We decided to stay at this hotel as it had excellent trip advisor recommends, this was a very good decision. The hotel on arrival is very welcoming with the reception staff being extremely helpful. We were allocated a room overlooking the garden on the fifth floor, as requested, which was very quiet. The room was probably one of the best we have ever stayed in, and we have travelled a lot, there is a walk-in shower or bath, the room is large and comfortable, and there is an excellent, (very large) bed. We also enjoyed the Control Panel which operated the lights and blinds, great fun . We ate for three nights in the Mesa restaurant where we were looked after by the lovely Anna Sass who was our waitress for all three nights. I would like the management to give her a big thank you from the both of us as she was extremely attentive, welcoming, professional and very pleasant on all of our visits, she has great potential. During our trip we went to the Brandenburg gate, Gendarmes and Charlottenburg Palace markets, a visit to the Reichstag which was very interesting, check point Charlie and the Holocaust memorial. We also saw bits of the Berlin Wall and visited the Topography of terror Museum. All of this was achieved by walking, we also had some nice walks in the Tiergarten. All in all a great trip to Berlin and if we do come back, we would definitely look at staying here again, well done Grand Hyatt.

Stayed: December 2014, travelled as a couple
1  Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 31 December 2014

Dear Nigel W,

First of all I would like to thank you for having taken the time to write down your experiences you made during your stay with us. The satisfaction of our guests is the greatest compliment we can get.
I am delighted that you took the chance to see a lot of places of our beautiful city and I am sure you also got some Christmas holiday feeling by visiting one of the surrounding markets.
In Addition it is great to learn that you visited our mesa restaurant for dinner and I truly hope you enjoyed it! Your words about the provided service at the front office and during your dinner are a big motivation to the staff, as I know their dedication to high standards. Please rest assured that I will share your compliments with the respective departments and especially Anna.
It is great you felt so comfortable with us and we would be happy to welcome you again in not too far future. Should you have any questions or wishes concerning your next trip to Berlin, please do not hesitate to contact us. The Grand Hyatt Berlin wishes you both a happy new year!

With kindest regards
Frank Heckelmann
Hotel Manager

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Reviewed 25 December 2014

We stayed in December for 5 days in the Grand Hyatt in Berlin and from the first moment we had a very warm welcome. The room position was in the garden as we asked for .the room are modern tastefully furnished and very comfortable. The fact you get every day your complementary bottle of water and fruits is the style of a 5star hotel. The beds are very comfortable and the bathroom with separate toilets mutch bigger then in a lot of other hotels with the same standard. The poolside and spa also excellent. The restaurant where very good as well as the service. located next to the Potsdamer Platz its easy to walk to a lot of interesting places. Bus and Subway are near by. Surrounded with Restaurans, Cafes, Spoppingcenter and a Musical Theater.
The Hotel, the rooms and all the stuff working there are excellent and we certainly come back on our next visit to Berlin.

Room Tip: Rooms to the garden side as we had are very quieter
  • Stayed: December 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank HeideG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 31 December 2014

Dear HeideG,

I sincerely thank you for having taken the time to share your experiences with us. I am very glad that you left the hotel completely satisfied and that the location and services met your wishes and needs. It is great to hear that the facilities, the spa, our restaurants as well as our service met your expectations and that you also discovered the surrounded location.
Should you have any questions or wishes prior your next trip to the capital city please let us know. The entire team wishes you a great start into 2015.

Best regards
Frank Heckelmann
Hotel Manager

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Reviewed 25 December 2014

STayed In march 2014, business meeting for 3 days
Actually by surprise a good hotel, initially seemed far away but 20 mins walk to Brandenburg gate. So not far at all!
High Quality hotel, very helpful staff. Good location, just round corner from train station and metro links, within 5 minutes of walking at most.
Good food from hotel resturants. A good shopping center and cinema infront of hotel.
Rooms were good size and as expected from this quality of hotel.
Don't forget to Check out Vapianno's next to train station, you would relish the experience.

Stayed: March 2014, travelled on business
Thank holidaymaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 31 December 2014

Dear holidaymaster,

I would like to thank you for that kind feedback on TripAdvisor about your last stay with us. It is great to learn that your time at the Grand Hyatt was to your entire satisfaction and that you could make use of the location in the centre of Berlin. Especially your feedback about our restaurants is a great pleasure and you can be assured that I already shared it.
We look forward to welcoming you back soon!

With best regards
Frank Heckelmann
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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