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Reviewed 11 September 2016 via mobile

The hotel: location, furnitures and food was really correct. But the management was not trained accordingly to the expected level of that kind of hotel. After 1 hour, we got visit from disappointed people to whom our room was appointed... Today was needed support from them at different moment but each time, our request took long minutes before a appropriate answer and service level was given. The man "in charge" should be trained in customer service and let his egocentric attitude outside of the hotel.

Stayed: September 2016, travelled as a couple
Thank Olivier V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2016

I stayed here for five nights in July of 2016 and was more than happy with my experience. The Hotel is near Tegel Airport, and though a bit out of the way from the center is actually right next to an U-Bahn station that can take you anywhere in the city in a short time. (Being out of the center is actually a good thing; the neighborhood was quiet and relaxing). The property itself is clean and very well managed; I was able to check in early with no fuss, and was impressed by the knowledgeable and helpful staff. The restaurant was top notch with excellent food and also outstanding service. The WIFI was acceptable, and breakfast was good. I would certainly stay here again and would highly recommend it to others as well!!

  • Stayed: July 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBobon, Manager at Mercure Hotel Berlin City West, responded to this reviewResponded 25 July 2016

Dear Mr. Peter M,

we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West.

It is always a pleasure to receive positive feedback. I will share your comments with our team. It is great to hear that you was satisfied with our location, with the staff and also with our restaurant.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Stefanie Bobon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2016

Overall this is a good business hotel. The rooms are clean and modern. The free wifi isn't the greatest but the paid access is pretty good. If you have business nearby this is a great hotel. There isn't that much nearby to walk to, there are a few restaurants but nothing I would consider outstanding. There is a metro stop nearby if you want to go downtown, which doesn't take very much time. The proximity to airport is good as well.

  • Stayed: June 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank OttawaTravellingDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBobon, Manager at Mercure Hotel Berlin City West, responded to this reviewResponded 28 June 2016

Dear Ottawa TravellingDude,

thank you for your good review. We like to welcome you again in our hotel next time.

Kind regards

Stefanie Bobon
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2016

Always staying here, when visiting Siemens Stadt offices, the rooms are ok-ish for 1-2 nights, clean, agree on the internet comments though, very slow service you can not really use it for work, this is something the hotel should consider to improve.

  • Stayed: May 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank LiliKris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBobon, Manager at Mercure Hotel Berlin City West, responded to this reviewResponded 13 June 2016

Dear LiliKris,

thank you for your review. We've got your note about the WiFi connection to the seller passed, so that the line can be checked. There you can still use another, faster connection at the hotel. For a fee, a voucher can be purchased at the reception. Please contact us for your next stay.

With kind regards
Stefanie Bobon
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2016

It seams that the hotel has some contract with travel agencies, as both days there were bus groups of over 50 people, so the lobby and breakfast were a little bit overcrowded. But rooms are well soundproofed.

This property is very convenient for visiting the officies at Siemensstadt. Also, it is next to a U7 bahn stop, so Potsdamer platz is reachable in 30 minutes. Breakfast is decent. The hotel has gone referbishment in the last couple of years and rooms are quite comfortable, though the facade of rhe building is a little bit ugly

  • Stayed: February 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Milen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBobon, Manager at Mercure Hotel Berlin City West, responded to this reviewResponded 13 June 2016

Dear Milen D,
thank you for your review. We're very sorry that you were disturbed by the noise of other guests. We would like to apologize to you.
We would be pleased to welcome you again soon.

With kind regards

Stefanie Bobon
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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