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“Dated hotel with less than helpful staff”

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Wyndham Garden Berlin Mitte
Ranked #188 of 634 Hotels in Berlin
Stockholm, Sweden
Level Contributor
256 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
“Dated hotel with less than helpful staff”
Reviewed 4 September 2011

The hotel is located in residential area, around 5 minutes walk from either s-bahn or u-bahn (there is a tram stop closer). I did not find the location to be an issue but for people on vacation here it may be not be the perfect location as there are not really any good restaurants or such around either.

The hotel feels like it is in dire need of renovation. The reception area is fairly ok but once getting up to the rooms it is apparent that it has not been renovated in many years. I was also a bit surprised of the lack of a/c in the room. Berlin in August is rather warm so would have been good to have a/c.

The room was otherwise ok, had a decent bed and was clean. The bathroom was also as expected. There was a desk to work at and it would have been useful if the wifi had worked. The main issue I had was however with the wifi. It was of course not working at all and the staff were entirely uninterested helping me.The attitude was appalling and they could not even bother to suggest a place in the area which offered wifi. They made not attempts to fix anything but simple stated that they could not really do anything. When I explained that I had specifically asked if there was wifi when I booked since I needed to work they merely restated that they could not really do anything but that I could perhaps wait a day or so to see if it would work then (which is an interesting statement since I just checked in and the person knew I was checking out the next day).

There are so many better hotels in the same price range in Berlin so will definitely not stay here again.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank thesaint01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Austria
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2011

This hotel is located on a quite street and can be easily accessed by public transport from Tegel airport (take the TXL bus to Karlplatz) or the Hauptbahnhof. There are a few good restaurants within a few minutes walk (at the end of Albrechtstrasse there is a very nice Italian restaurant). There is public transport near by, so access to the main sites is easy. The Brandenburger Tor and Bundestag are about a 10-15 minute walk away.
The hotel was clean, the room was on the small side, but adequate for two people with one medium case. If we had of had two cases this would have been a problem as there is not really anywhere to put a second case.
The breakfast selection was good (cost €8 per person). However, the breakfast room had too few staff and replacement of the cooked breakfast food was slow and also the making up of new tables slow.
There is free WiFi throughout the hotel. I would definitely stay at this hotel again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SpachNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastopol
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 August 2011

Rooms OK, Breakfasts great [full buffet], but location is way out of downtown
in primarily residential area. Not near restaurants, night life etc. Must walk or take tram/bus to U-bahn If you didn't bring your own laptop, there is only one shared
computer for all guests in lobby.

Room Tip: stair access required for most rooms.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 July 2011

Stayed here for 3 nights on a city break to Berlin. The hotel is immaculate and the staff friendly and helpful. The only downside is what other reviewers have mentioned, the hotel is about a 10 minute underground trip from the centre of Berlin and you have a 5 minute walk to reach the underground station. The area the hotel is located in does not have all that much in the way of restaurants etc. so we tended to stay out for the day and then return to the hotel in the evening. My friend Kasheena is a fluent german speaker but most people speak good english so its easy to get around and everyone was very friendly.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingFi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2011

The hotel may be out of the town centre but it is only five stops away from Friedrichstrasse in the city centre (took about ten minutes) by S-Bahn. It's about a five minute walk from the hotel to Bornholmer Strasse S-Bahn station, or you can take the tram two stops if you so wish.

The hotel is in a fairly quiet neighbourhood. It's mainly residential so there wasn't much noise at night. That be said, there's not much in the line of activities either. However, Prenzlauer Berg is quite close, ideal for eating, shopping and nightlife, and you can get a tram back afterwards.

The room was spacious and cleaned daily, as expected. Staff friendly, happy to talk in English if required.

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ASK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Berlin Mitte

Property: Wyndham Garden Berlin Mitte
Address: Osloer Str. 116a, 13359 Berlin, Germany (Formerly Best Western Grand City Hotel Berlin Mitte)
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#124 Luxury Hotel in Berlin
#159 Romantic Hotel in Berlin
Price range (per night): $87 - $256
Hotel Class:4 star — Wyndham Garden Berlin Mitte 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Berlin
Berlin Best Western

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