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“Great hotel, but no free WiFi”
Review of The Charles Hotel

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The Charles Hotel
Ranked #2 of 385 Hotels in Munich
Certificate of Excellence
Reviewed 15 January 2012

Hotel itself is amazing, one of the best I've seen in Europe (rooms are really large and service is great, and the room includes coffee-maker, which is not typical for Europe) Can not comment on the value for money since I stayed there for business.
Also the location is fine, I did a walk to the center, there are some stores/drug stores around if you need
But one star off for the absence of free WiFi - you have to pay for it. I have not seen this in hotels in last 3-5 years, usually even small shacks in the middle of nowhere have their internet free, so shame on you, Charles :)

  • Stayed: November 2011, travelled on business
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Thank Olga F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 2 February 2012

Dear Guest,

Thank you very much for choosing The Charles Hotel for your stay in Munich and for sharing your feedback.

Its great tor read that you enjoyed our services and felt well taken care of.
Please feel free to contact us at any time, we would be happy to make your stay even more comfortable.

In regards to the free Internet access, we are working on some future alterations as the Internet usage is under discussion within the Rocco Forte Hotels and a companywide decision. By now the use of Internet is included in the suite experiences.

We are very much looking forward to welcome you back with us. Please feel free to contact me for your future reservations with us - mun-executive@roccofortehotels.com.

Best regards,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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928 - 932 of 1,558 reviews

Reviewed 12 January 2012

The experience at the hotel was really amazing.
Location is amazing, right at the city centre 10 minutes walking from the main square, e few steps from the underground and train station.
Hotel as whole is amazing, the room is really big both the sleeping area, which has also a small sofa, and the bathroom.
The hotel has a very nice spa, with sauna and steam bath facility and also a big pool. The entrance is complimentary for the hotel guests.
The breakfast is amazing: a lot of choice to the buffet, and during the weekend is served until 2 pm!!!
The most amazing thing is the service: the personell is very helpful, especially the concierge and the bar staff. Special mention to the concierge staffs who suggested us very good restaurants.

As a whole amazing value for money.

Room Tip: Deluxe room with breakfast.
  • Stayed: January 2012, travelled as a couple
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Thank max_prox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 2 February 2012

Dear Guest,

Thank you a lot for your feedback on the Online Portal Tripadvisor and your time to do so.
Your warm words are much appreciated and we are very happy to hear that you spent some great days in Munich.

Our spa area offers our guests a relaxing atmosphere and provides some enjoyable moments to recover. We are glad that you had a great time!

Saturdays, Sunday and on holidays, the breakfast buffet is served until 2 pm and there is enough time to have a perfect start in a new day. Of course we forwarded your nice feedback to our employees and we would be all happy to welcome you soon again at The Charles Hotel in Munich.

Please feel free to contact me anytime directly for further assistance:
mun-executive@roccofortehotels.com.

With best regards,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2012

We wanted to end our three weeks in Europe with a few days in a great hotel. The Charles was full of promise but it doesn't deliver value for the price we paid. The staff are very friendly but not very experienced. The breakfast buffet are is too small to serve the number of people in the restaurant. Coffee orders at breakfast never arrive. The turn down service arrives after 8 at night and we had a three year old with us. The interconnecting rooms we asked for we're not quite interconnecting and we had to move furniture to keep the doors open and the corridor between the rooms was visible to guests on adjoining balconies. Room service quality was poor relative to price. We booked a limo to get to the airport and the booking was lost and the hotel car could not be found. All in all we ends our holiday on a low and would not return to the Charles. In comparison to the cheaper place we stayed at in Vienna it was a dissapointing experience.

  • Stayed: January 2012, travelled with family
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4  Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 2 February 2012

Dear Guest,
We are very glad that we had already the opportunity to get in contact with you personally and to clear this very unpleasant situation.
It would be a great pleasure to welcome you again at The Charles Hotel and to convince you of our high quality standards and services.

With best regards from Munich,



Lena Spitaler
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2012

I have stayed twice at the Charles Hotel, once with the kids for pleasure and once alone for business. This hotel is one of the best hotels in munich, offering excellent service, wonderful rooms and a high class, relaxing atmosphere. They have a playroom for kids next to the breakfast area, so we could enjoy our breakfast while the little ones where playing.
The location is perfect, close to the main central station and also close to the city.
We will be back!

  • Stayed: October 2011, travelled with family
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Thank Nienke08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

The team at Charles in Munich were so attentive to our every request it has now become my standard to which all other hotels will be compared.

We just returned from a 16 day visit to Germany and France. We stayed for four nights at The Charles Hotel in Munich and, bar none, this was the best of our accommodations. (as a reference point we also stayed at The Claridge in Paris which I also review (see my profile.))

From the moment we entered the hotel, everyone on the staff were aiming to please, and please they did. The front desk were pleasant and knowledgeable. They showed us the rooms (and how they work as there are in-room security measures in place that guests use) to make sure it met our needs, which it did easily.

The food and service in the restaurant was great for our Christmas Eve dining (and a few other meals as well).

The bar service was awesome. I taught the waitress the proper post tequila shot etiquette.

Room service was fast and the food served piping hot.

Cleaning service was superb as we are, sad to say, sometimes a messy lot.

And, finally, the concierge was spectacular. Most of our interactions were with Kai. Kai helped not only with directions, reservations, and advise about the city he did so in a way that made all of us comfortable in asking even the most lame brained questions. He got us in to a killer Italian restaurant without a reservation on short notice.

So, in closing, this place is the best hotel I've ever stayed at and my entire clan agrees with me. I would whole hear rely advse anyone, and I do mean anyone, tonstay here for at least one night to enjoy all The Charles has to offer.

  • Stayed: December 2011, travelled with family
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Thank gvtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direktionsbuero, Manager at The Charles Hotel, responded to this reviewResponded 2 February 2012

Dear Guest,

It was a great pleasure for us to welcome you as our guests during the Christmas Season at The Charles Hotel in Munich. We would like to say thank you for sharing your impressions with other travellers and your time to do so.

For all of us, it is fantastic to hear, that you really enjoyed your stay and had a fabulous time in Munich. The entire team appreciates your feedback a lot! Especially Kai was very delighted to assist you and to get feedback in such a positive way.

Your words make us very proud and we hope to welcome you soon at The Charles Hotel in Munich. Please feel free to contact us anytime directly under mun-executive@roccofortehotels.com.

With best regards from Munich,



Lena Spitaler
Personal Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Munich
#1 Spa Hotel in Munich
#1 Luxury Hotel in Munich
#2 Family Hotel in Munich
#2 Business Hotel in Munich
Price Range: $355 - $2,168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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