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“Loud, Expensive and Poor Service”
Review of Hotel Mirabell

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Hotel Mirabell
Ranked #19 of 383 Hotels in Munich
Certificate of Excellence
Austin, Texas
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Loud, Expensive and Poor Service”
Reviewed 23 July 2012

Hotel Mirabell and I got off to a bad start. After checking in, I headed to the only elevator with my bags in tow. I found the elevator doors propped open and the housekeeping staff loading supplies. They saw me waiting and just kept on loading for about 10 more minutes. After they spent about 15 morn minutes unloading on an upper floor, I was finally able to use the elevator. When I finally go to the room and settled in, I called the front desk to get the internet pass-code. I was told that it was too long to tell me over the phone so I needed to back down to the front desk. I was already undressed and trying to relax. She really couldn't be bothered to read 10-15 digits over the phone? The staff here seems to be more concerned with their own comfort and convenience than that of their guests.

The location is not great. The only thing it has going for it is the fact that it is relatively near the train station, but is that really a plus? Ask yourself who hangs out at train stations. Hookers. Hobos.... Munich is full of charming neighborhoods. This is not one of them.

The hotel is on a busy commercial street so it is extremely loud when the windows are open. (There is no air-conditioning, so if you are here in the summer, the window will be open) Sirens, people yelling, trucks all night long.

Room Tip: I would consider staying here only in the winter.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrvlrX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Germany
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 July 2012

Had stayed here for my business visits. It is the sister Hotel of Hotel Metropol, Rooms are pretty good, but the breakfast cannot be compared to Metropol. Near to central station. A little bit noisy if you take the room facing the main road.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rajan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope Island
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 June 2012

The hotel invites requests for any special needs to be made on booking. I had requested a quiet room with a desk as I was to be in Munich for work. I was given a room on the corner of two busy streets, where roadworks were in progress and police sirens would howl every few hours - and no desk. After four days I was told I had to relocate to another room. This proved highly inconvenient when the room was suddenly no longer available - will spare you the details. All this despite booking several months in advance for a 2-week period.
The other main concern was the internet connection - it only worked sporadically and desk staff were not interested offering only that they were experiencing problems. fabulous! Especially considering that previous comments had also mentioned similar issues.
In short, if you only need a room to sleep with breakfast, this hotel is fine. If you need to work, require reliable internet access and expect efficient friendly service, go somewhere else.

Room Tip: If here in summer avoid rooms facing west as there is no airconditioning.
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GConscreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 June 2012

The Hotel is great: friendly staff, decent breakfast, nice rooms with free WiFi, reasonable price. But the location.. it is some kind of middle east: turks, arabs, women in paranja, strip bars, casino, alcoholics. Not the best views of Germany.

Anyway, if you don't care - Mirabell Hotel is a great choice.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nikolays_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, SC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2012

humer 1829 really said it all. We had a double room on 4 on the courtyard, not on the street. The internet worked fine and breakfast was great. It is in a Turkish neighborhood so unless you like that type of food, you would have to walk to the train station for something. We did walk 2 blocks in the other direction and had an okay meal. Bring your own washcloth and shampoo & conditioner. Hand and body wash are supplied. We had a coffee pot with instant coffee and tea, a hairdryer, safe and refrigerator in our room.

Room Tip: No street noise if on the courtyard. There are about 5 steps to get to the elevator.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 4123traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mirabell

Property: Hotel Mirabell
Address: Landwehrstrasse 42 | Entrance Goethestrasse, 80336 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#20 Business Hotel in Munich
#45 Romantic Hotel in Munich
Price range (per night): $126 - $364
Hotel Class:3.5 star — Hotel Mirabell 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Walk right in: We cordially welcome you! In our two privately run hotels Mirabell and Metropol located in the heart of Munich you will feel good and almost like home. For us it is a very special concern to be good hosts and offer our guests the highest comfort and personal service. Business trip, city tour or weekend excursion – we want you to feel like home and in good hands in our city hotels. The loyalty of our guests and employees has shown us for many years that it is worth having high standards for service, atmosphere and comfort. Uncomplicated, inviting and on the pulse of time! In our Hotel Mirabell we offer you the highest degree of modern comfort and a relaxed feel-good atmosphere. Admittedly, our quarter near the main station is a little colourful and cosmopolitan. But it’s precisely this liveliness and the central location that make both of our private hotels the ideal starting point for any city tour and business trip. All means of public transport can be reached by foot and enable you to explore all of Munich right from your door step. And even by foot the city centre and Karlsplatz are just a few steps away from our hotels. Bright, modern and simply to feel good! With us, at Hotel Mirabell, you can relax in your room and forget about the buzz of the city. You are spoilt to choose between the comfortable superior category, our spacious comfort rooms or a light-flooded suite with private roof terrace. All of our 71 rooms are of course equipped with bathroom, shower, WC, hairdryer, telephone, tea maker, minibar, radio, TV, free SKY and even a Tablet-PC. Thanks to the hotel’s internal air conditioning system, you can relax and take a deep breath all over the place and you can also use free Wi-Fi in all the rooms. With us nobody starts the day hungry! Our nutritious breakfast daily from 6:30 to 10:30 am keeps its promises! Enjoy fresh cereal mixes, organic yoghurt and fruit salads, feast and taste warm specialities such as spicy egg dishes as well as savoury cheese specialities with oven-fresh rolls. And to stave off thirst and fatigue, there are freshly squeezed vital juices, hot tea and aromatic coffee specialities. With all our delicacies we place great importance on the origin and mainly use products of regional producers or from organic farms. Should you have any allergies, you must not leave the table hungry. Lactose-free dairy products are of course part of our buffet and even gluten-free bread, cake or muesli are available at any time. Let’s bet that with this breakfast, every day will feel like Sunday morning. Welcome to Munich, welcome here! ... more   less 
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Also Known As:
Mirabell Hotel Munich

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