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Hotel Mercure Munich Altstadt
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Reviews (1,383)
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499
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All reviewsthe freshly squeezed orange juicegreat locationfree mini barquiet side streetjunior suitebreakfast roomold citychristmas marketgood sizewould stay here againwell located hotelbreakfast was excellentminute walktea and coffeecomfortable bedsthe ground floordouble bed
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Reviewed 16 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dirk_KUPFER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 7 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dirk_KUPFER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 7 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 October 2017

Pluses--The hotel is very well-located in the center of the old city. The room was clean and well maintained. Some of the staff were very helpful, and all were pleasant.
Minuses--Overpriced for a small room and tiny bathroom. While the people at the front desk were well-meaning, they frequently gave us inaccurate and misleading information (e.g. incorrect directions). Breakfast was pedestrian.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DCTraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Had to find a hotel for town nights. I had stayed here in the past. This hotel is located in de middle of the city center. Everything is at walking distance. Since I have visited the hotel last time, I noticed that they have upgraded the lobby and the breakfast room. The rooms are spacious and look modern. We showed up early so they were not able to check us in at our room. We could use the the luggage room till the room was ready. The pre check inn went very quick and smooth. The bed was good. The pressure in the morning at the shower was low, so this could be better. The breakfast is excellent, so many choices for breakfast.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Jahoovdmeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk_Kupfer, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 9 October 2017

Dear Jahoovdmeer,

Thank you so much for sharing your feedback of your most recent visit to the Mercure Munich Altstadt. It is always helpful for us to get feedback on how our guests such as yourself are feeling within the hotel.

It is a pleasure to read that you enjoyed our convenient location as well as our great and included breakfast.

We will look forward to welcoming you back again.

Kind regards,
Dirk Kupfer
-General Manager-

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Reviewed 4 October 2017 via mobile

We stayed at this hotel from Sept. 29 to Oct. 5. I booked the hotel for the location and the breakfast, both were excellent. But I also have to mention the courteous and helpful staff, particularly the young woman at the front desk at 7:45 on Oct. 3, she patiently and kindly helped myself and two other travelers with using the computer. I hope her employers will read this and complement her for efforts. Loved Munich, from the energy of Octoberfest, to the beauty of the English Garden.

Stayed: October 2017, travelled as a couple
Thank Beachcomber10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk_Kupfer, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 October 2017

Dear Mr. L.,

Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you still enjoy your stay with us and that you experience our friendly staff and great service throughout your stay.
We hope you will also enjoy the remaining time with us and we are looking forward to welcome you again soon.

Best regards,
Dirk Kupfer
-General Manager-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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