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“very nice hotel”

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Hotel Mercure Munich Altstadt
Ranked #30 of 390 Hotels in Munich
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank limormeshulam
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dirk_KUPFER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 7 December 2017

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26 - 30 of 1,352 reviews

Reviewed 15 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Jenny D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dirk_KUPFER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 7 December 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 October 2017

Pluses--The hotel is very well-located in the center of the old city. The room was clean and well maintained. Some of the staff were very helpful, and all were pleasant.
Minuses--Overpriced for a small room and tiny bathroom. While the people at the front desk were well-meaning, they frequently gave us inaccurate and misleading information (e.g. incorrect directions). Breakfast was pedestrian.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DCTraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Had to find a hotel for town nights. I had stayed here in the past. This hotel is located in de middle of the city center. Everything is at walking distance. Since I have visited the hotel last time, I noticed that they have upgraded the lobby and the breakfast room. The rooms are spacious and look modern. We showed up early so they were not able to check us in at our room. We could use the the luggage room till the room was ready. The pre check inn went very quick and smooth. The bed was good. The pressure in the morning at the shower was low, so this could be better. The breakfast is excellent, so many choices for breakfast.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Jahoovdmeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk_Kupfer, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 9 October 2017

Dear Jahoovdmeer,

Thank you so much for sharing your feedback of your most recent visit to the Mercure Munich Altstadt. It is always helpful for us to get feedback on how our guests such as yourself are feeling within the hotel.

It is a pleasure to read that you enjoyed our convenient location as well as our great and included breakfast.

We will look forward to welcoming you back again.

Kind regards,
Dirk Kupfer
-General Manager-

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Reviewed 4 October 2017 via mobile

We stayed at this hotel from Sept. 29 to Oct. 5. I booked the hotel for the location and the breakfast, both were excellent. But I also have to mention the courteous and helpful staff, particularly the young woman at the front desk at 7:45 on Oct. 3, she patiently and kindly helped myself and two other travelers with using the computer. I hope her employers will read this and complement her for efforts. Loved Munich, from the energy of Octoberfest, to the beauty of the English Garden.

Stayed: October 2017, travelled as a couple
Thank Beachcomber10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk_Kupfer, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 October 2017

Dear Mr. L.,

Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you still enjoy your stay with us and that you experience our friendly staff and great service throughout your stay.
We hope you will also enjoy the remaining time with us and we are looking forward to welcome you again soon.

Best regards,
Dirk Kupfer
-General Manager-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mercure Munich Altstadt

Address: Hotterstr. 4, 80331 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#8 Green Hotel in Munich
#49 Romantic Hotel in Munich
#62 Business Hotel in Munich
Price Range: AU$179 - AU$467 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Mercure Munich Altstadt 3*
Number of rooms: 80
Official Description (provided by the hotel):
The non-smoking HOTEL Mercure Munich Altstadt is a fully air-conditioned facility in the heart of the Bavarian capital, just two minute's walk to the famous Marienplatz. All 80 of our suites and rooms have modern furnishings with free Wi-Fi access to the Internet. Drinks from the mini-bar and SKY-Entertainment are free of charge. Your room is also equipped with a safe for your valuables. For your car there are a number of nearby parking garages available (charges apply). Our lobby offers an internet terminal and a shoeshine machine for a polished appearance. House pets are also welcome for a small fee, and for those hectic business days we also offer a laundry service. Ask about costs. Our fax and copy service is of course free of charge. Our hotel rooms was renovated in 2011. In 2014 we redesigned our lobby and built a brand-new breakfast room. ... more   less 
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Also Known As:
Mercure Muenchen Altstadt
Mercure Hotel Munich

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