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FtWayne_INPam
Fort Wayne, Indiana

Quiet residential area, but convenient to different sites

5.0 of 5 bubblesReviewed 13 June 2019
Went from the airport to this hotel easily by using MVV day tickets. We only had to walk about 4 blocks in a nice residential area to get to the hotel. Staff was excellent. Gave us a room at 8:30 am, dropped off our bags in a nice room, walked back to the S Bahn station and at Marienplatz, switched to go to Dachau for 2 hours. Back to the hotel and ate a wonderful lunch in their cafe. That night our CostSaver group had a wonderful dinner at the same hotel restaurant. Wonderful hotel without being in the city, but close to it in a short time.
Date of stay: May 2019
Trip type: Travelled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (895)
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30 - 35 of 895 reviews
Reviewed 8 June 2019 via mobile

The room assigned to us is Room 308 overlooking the street which we really like. Staff were excellent, breakfast was good, Rooms we're clean. No complaints.

Location is about 8 or 9 stops by using U3 from Marienplatz. Then about 700 steps from Macktfinger U bahn stop. From there, turn left then turn left again to Kistlerhopstrabe where you can find Holiday Inn Munich South.

Nearby or about 300 steps is Lidl discount supermarket where you can buy food. Nearby is an Asian restaurant owned by a Vietnamese family.

From May 28-31, we were there on our own. But on May 31-June 1, we joined the Trafalgar group. Unfortunately I left my white sweater at Room 308. I emailed the hotel thrice last June 1 & 2 or immediately after we left the hotel. I requested them to safekeep it until we return to Munich on June 9, but it's already June 7 and I never got a reply. Even our Tour Director emailed them but still no reply.

I hope I can get back my sweater when we return on June 9.

Date of stay: May 2019
Trip type: Travelled as a couple
3  Thank Racq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Munich - South, an IHG hotel, responded to this reviewResponded 22 June 2019

Hello Racq,

I came across your review. We are delighted to read that we were able to meet your expectations. We constantly strive to achieve only the highest level of quality, service and hospitality. I know that it's way past June 9 and I hope you were able to get back your white sweater.

We hope to have the pleasure of seeing you again soon.

Warm thoughts,

Deborah R.
Case Manager
IHGService

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Reviewed 7 May 2019 via mobile

So clean! Absolutely no dust. The kids loved it, they took a swim in the hotel. The breakfast was very fresh, lot of choice. The beds were so soft i slept like a baby haha. Hope to come a other time..

Date of stay: April 2019
Trip type: Travelled with family
2  Thank ummAishah_07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG_Quality_Manager, Quality Manager at Holiday Inn Munich - South, an IHG hotel, responded to this reviewResponded 7 May 2019

Dear Ummaishah2019,
Thank you very much for your great review of the Holiday Inn Munich South.
We are very happy that you and your familiy enjoyed your stay.
We alle hope you will visits us again.
With kind regards,
L. Wilfing
Quality Manager

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Reviewed 28 April 2019

Stayed one night as part of a Trafalgar tour. Room 251, quiet room, small shower, tea and coffee making facilities. No fridge or safe. Breakfast ok and included in room rate. Good service. Excellent free wifi.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RosieCanberra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG_Quality_Manager, Quality Manager at Holiday Inn Munich - South, an IHG hotel, responded to this reviewResponded 30 April 2019

Dear RosieCanberra,
Thank you so much for your review of our hotel.
I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
With kind regards,
L. Wilfing
Quality Manager

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Reviewed 26 April 2019

We were supposed to stay at the hotel for four nights. When we arrived the employee where not very polite, and it seemed as if she was more interested in not talking to us. We chose this hotel because it had parking, but it we didn't get informed that it would cost 13 euros a night before we arrived. When asked if there were any free parking in the area, the employee would not help us and was quite crass. To others information, the area outside the hotel has free parking. The room was ok. The walls and bed had stains, and it really needed an upgrade. It did not look like the pictures online. If the room would have been cheap, we would have stayed, but it was quit expensive for a bad room (and without breakfast).

We decided that we didn't want to stay at this hotel, and said to the staff that we only wanted to stay for one night. The employee got very rude, and also called over another employee (who also was rude). They said that they could find us a better room, but that it would be more expensive. They also informed that they couldn't cancel the room, and that it had to go through booking.com (since we booked via them). After contacting booking.com, it got arranged that we could stay for one night. Even the booking.com employee said the staff was very rude to him.

Would not come back to this hotel. We stayed at other hotels in the area, that was so much nicer and cheaper.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank silhp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG_Quality_Manager, Quality Manager at Holiday Inn Munich - South, an IHG hotel, responded to this reviewResponded 30 April 2019

Dear Silph,
Thank you for your candid review.
We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.
We offer our guests parking palces in our underground garage for the price of € 13 per car per night. Information on this can be found on our homepage and on site. We are also happy to answer your questions by phone.
For us it is very important that our guests only pay for services which are also used. For this reason, parking fees are not included in the room rate.
Public, partially free parking is available in the area surrounding the house. But since these are limited and do not belong to the hotel, it may be that they are already occupied.
We deeply regret that you found our team rude. Please be assured that this is not common with us.
Unfortunately, we have no direct access to your booking on Booking.com and can not make any changes in your booking.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
With kind regards,
L. Wilfing
Quality Manager

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Reviewed 3 February 2019 via mobile

Refurbished since I was last here and whilst not a looker from the outside the interior is now modern and very comfortable. It’s a pretty simple formula without frills but you have everything you need: efficient, friendly staff, good breakfast food choice, comfortable well laid out room and good pressure in the shower. My only negative comment is that the coffee served at breakfast is not good. Pricing is fair.

Date of stay: January 2019
Trip type: Travelled on business
2  Thank stevenw60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG_Quality_Manager, Quality Manager at Holiday Inn Munich - South, an IHG hotel, responded to this reviewResponded 4 February 2019

Dear stevenw60,
Thank you for your rating of Holiday Inn Munich South.
We were very happy about your return visit and appreciate your words.
We are pleased that you enjoyed our newly renovated rooms and our new lobby.
Your praise to our team, we will gladly pass on.
We hope you will come back soon.
With kind regards,
L. Wilfing
Quality Manager

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