We booked our stay through American Express Travel, believing we were getting a room at a four star property; I was disappointed as soon as we arrived. In spite of very dated decor, the hotel has great unrealized potential primarily due to its great location. It's an older building, but could be easily improved with a deep cleaning, and updating of the mauve and teal furnishings and carpets that appear to date form the 1980s. Unfortunately, I would agree with some of the other reviews posted here that the less than friendly staff does a poor job making up for the property's shortcomings. Our major complaint though, was with the excessive heat in our room. The hotel's hot water system is used to heat the floors and towel warmer in the bathrooms, but there is no thermostatic control, so its always on. Our room was easily 90 degrees F or more when we checked in. When I asked the grumpy night manager what could be done, He said, "nothing, its always that way; open a window." Eventually, we negotiated a fan, but the room never cooled to below 80 degrees. It was really quite miserable sleeping. We stayed two nights, and moved on. This is a four star property by definition of amenities perhaps, but is definitely not what one would expect from that designation or price point. Simply put: Spend you money elsewhere.
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