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All reviews train station cigar lounge walk in closet pool and sauna junior suite excellent location nice hotel main station spa area christmas market central location an upgrade reception staff room was spacious free internet per day stayed one night
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Reviewed 4 weeks ago via mobile

Stayed at this hotel 3 nights one week 1 night the next.
Accommodations were superb. I was on a tour with Porsche so I did not make the reservation so I do not know what class of room I had but it was excellent. Beautifully appointed and clean and polished . Staff was superb with one exception, a bartender, I think he was an Italian, in the lobby lounge was inattentive and very slow to serve even the few guest in our group.
Otherwise all of the staff, from the beautiful young ladies in reception, the Concierge, the breakfast and dinner staff in the restaurants were perfect.
I would recommend this hotel highly to anyone planning a trip to Stuttgart.

Stayed: October 2018, travelled with friends
Thank comeonbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 4 weeks ago

Dear esteemed guest,
thank you so much for your fantastic feedback and your kind recommendation!
We are pleased to hear that we were able to delight you during your stay at the Steigenberger Graf Zeppelin and contribute to your trip to Stuttgart in a positive way.
Thank you as well for your constructive feedback which we will use to check on our performance.
We are already looking forward to your next visit and remain in the meantime
with best regards
Bernd A. Zängle
General Manager

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Reviewed 4 October 2018

Located opposite Stuttgart Hbf, the Steigenberger is conveniently located to everything. The staff speaks perfect English and the facilities are top notch. Having travelled for three days straight to get here, we were pleased to bed checked in early so we could crash. This hotel is totally refurbished and even the rugs shine. You could eat off the floor. Our bed was very comfortable and the room amenities are high quality. All staff are very pleasant. I've stayed at Steigenberger properties before and they are all excellent.

Room Tip: Best views are on the spa level.
  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank alans747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 4 October 2018

Dear esteemed guest,
thank you so much for your fantastic feedback and of course for being such a loyal guest of Steigenberger!
It is a great pleasure for us to hear that we were able to delight you during your time at the Steigenberger Graf Zeppelin.
We are also very thankful for your compliments towards our team and its performance which we will forward to all departments.
We are already looking forward to your next visit to Stuttgart and remain in the meantime
with best regards
Bernd A. Zängle
General Manager

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Reviewed 2 October 2018 via mobile

The Graf Zeppelin Hotel in Stuttgart is a well located and generally comfortable property. I had some concerns regarding the location of our spacious and nicely appointed room. It was located on the first floor (2nd floor in US) on a busy street and faced the train station, which is undergoing major renovations. However, the sound proofing was excellent. Also excellent was the water pressure.
On the negative side were the bath towels. The Zeppelin wishes to position itself as a 5 star resort property. No self-respecting 5-star would offer their guests such thin, scratchy awful towels. In addition the toilet paper provided is shame. More like a combination of card board & sandpaper.
If you are looking for a hotel within easy walking distance of restaurants, museums and other tourist locations this is a good choice.

Stayed: September 2018, travelled as a couple
1  Thank cherylj489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 2 October 2018

Dear esteemed guest,
thank you very much for your detailed and outstanding feedback.
It is a pleasure to hear that we were able to delight you during your stay with us especially with your room and our central location.
Therefore, we commiserate your mentioned inconveniences all the more as the quality of our towels seemed to affect your whole experience, regarding your evaluation. Please rest assured that we initiated checks on our standards immediately.
We hope to welcoming you back to the Steigenberger Graf Zeppelin for a future occasion to positively surprise you.
With best regards
Bernd A. Zängle
General Manager

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Reviewed 1 October 2018

Priority is a clean comfortable room and for sure it was. Hotel was in a great location, walking distance to everything.The staff was wonderful and especially the breakfast/dining room people.A great hotel if you are travelling to Stuttgart.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 155mjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 2 October 2018

Dear esteemed guest,
Thank you very much for having taken the time to share your feedback.
We are glad that you enjoyed your overall time and the central locatoin. It would be a pleasure to welcoming you back to the Steigenberger Graf Zeppelin during your next visit to Stuttgart.
With kind regards,
Bernd A. Zängle
General Manager

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Reviewed 25 September 2018 via mobile

The hotel is beautiful, the rooms are quite spacious, it has a perfect unbeatable location, excellent dining options. I hope ai can always afford to come back to this hotel because this will always be my first (or only) choice. The breakfast people really are the nicest. My only suggestion is that their TVs are small, old and have no HDMI access for computer or AppleTv. Time to step up! / Before I arrived, I contacted their concierge for questions and queries but it seems they have no Concierge or they rarely check that email account. A German 5 star hotel with no Concierge Service? Nuts!

Stayed: September 2018, travelled as a couple
Thank Salvador S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 28 September 2018

Dear Guest,
Thank you very much for your positive feedback and the excellent evaluation of our Steigenberger Graf Zeppelin. It was a pleasure to welcome you at our hotel. We hope that you were able to enjoy your time and everything has been fine during your stay. We are looking forward to welcoming you back soon at our Steigenberger Graf Zeppelin.
With kind regards,
Bernd A. Zängle
General Manager

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