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1,057
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All reviews great location train station cigar lounge european delivery walk in closet pool and sauna junior suite nice hotel main station spa area christmas market central location an upgrade reception staff room was spacious free internet per day
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Reviewed 20 December 2015

Conveniently located across the street from the main station and near the beginning of a very long pedestrian shopping street (Königstrasse).

Staff is very friendly and professional.

Rooms are dated - furnishings from the 90's, old carpet, beds are motel quality; you can hear the springs and their very hard.

No free full speed Wi-Fi!

Definitely not would I would expect from a 5-Star hotel...

  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank EarthGopher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 21 December 2015

Dear Guest,

Thank you very much for your feedback.

We are glad to hear that you enjoyed your overall stay at our Steigenberger Graf Zeppelin and especially liked our central location and our service. We apologise for any inconvenience occured and assure you to use your valuable feedback to check and improve our quality standards.

It would be a pleasure if you consider our hotel again for a future occasion and give us the possibility to positively surprise you.

With kind regards,

Spiridon Sarantopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2015 via mobile

Stayed for 3 nights at the start of a long business trip and enjoyed my stay. Very welcoming staff on arrival and a great room once I got up as was appreciated after 20+hrs travelling. Nice selection of restaurants on site and close proximity to others in town. Would happily stay there again.

Stayed: November 2015, travelled on business
1  Thank Nathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 21 December 2015

Dear Nathan P.,

Thank you very much for your great feedback and the excellent evaluation of our hotel.

We are delighted to hear that you enjoyed your stay at our Steigenberger Graf Zeppelin and liked all of our facilities and services.

It would be a pleasure to welcoming you back during your next visit to Stuttgart.

With best regards,

Spiridon Sarantopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2015

This hotel is very centrally located opposite the main train station. Don't be put off by the outside of the hotel which is grey and uninspiring. The inside is clean and appealing. The staff are extremely friendly and helpful. Rooms are comfortable and tidy, the reason that I did not give this hotel 5Stars is that there are no tea/coffee making facilities in the room which I feel there should be especially given the hotels 5star rating. Bathrobes and slippers in the room were great for visiting the Spa.The spa area and pool are well worth spending time in especially after a few hours wandering round the Christmas market. Wifi service is also a bit patchy on 2 occasions we had to go to reception to help us log on as it kept stating our login details were incorrect which they weren't.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 17 December 2015

Dear Lorraine W,

Thank you very much for your kind feedback.

We are delighted to hear that you spent a memorable time at our Steigenberger Graf Zeppelin and especially liked our Zeppelin Day Spa and our central location. Furthermore, we would like to thank you for your compliment to our staff which will be shared with the whole team. With pleasure we will use your valuable feedback to improve our performance in the future.

We are already looking forward to welcome you back during your next visit to Stuttgart and remain in the meantime

with best regards,

Spiridon Sarantopoulos
General Manager

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Reviewed 13 December 2015

I stayed here for 1 night on Thursday 26th November. The hotel is very nice and across the road from the main train station. It was also only a 5 minute walk to the Christmas market, which is why I picked it. The service at the hotel was friendly and professional and could not be faulted. When I had an issue with the safe in my room the concierge quickly came to my room to fix the problem. It is a shame that I was only in Stuttgart for 1 night but the next morning I had to take the train to Zurich. If I return to Stuttgart in the future I would definitely consider staying at this hotel again.

  • Stayed: November 2015, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank MarshMellowBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 16 December 2015

Dear Guest,

Thank you very much for your great feedback and the fantastic evaluation of our hotel.

It is a pleasure to hear that you spent an excellent stay at our Steigenberger Graf Zeppelin and especially liked our service. Thank you for your kind compliment which will be shared with the whole team.

We are already looking forward to welcome you back soon and remain in the meantime

with best regards,

Spiridon Sarantopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2015

This hotel is right across from the main train station in Stuttgart, making it very easy to get around. The rooms were spacious, and the noise level was pretty decent. The hotel has a ton of restaurants near and around it. The staff was very, very helpful, and offered us many tips on the Christmas markets, etc. Great location. Shopping is right there at your fingertips.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank SabinenharrisTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 16 December 2015

Dear Guest,

Thank you very much for your feedback and the fabulous evaluation of our hotel.

We are delighted to hear that your stay at our Steigenberger Graf Zeppelin has been a memorable experience and that our staff was able to provide you with helpful information.

It would be a pleasure to welcome you back during your next visit to Stuttgart.

With kind regards,

Spiridon Sarantopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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