I was not signed in the system so receptionist kept me 30 mins in the lobby despite i had voucher. besides and the most important wifi was not working at my room, not even too slow. it was totally out of connection area. More
- Free Wifi
I was not signed in the system so receptionist kept me 30 mins in the lobby despite i had voucher. besides and the most important wifi was not working at my room, not even too slow. it was totally out of connection area. MoreShow less
Dear Mustafacan, sorry for the Problems with your Reservation. We are working on teh Wifi Problem. We will have an signal check for every room this week and will find the Problem.
The hotel room was comfortable, bed was good, and the wifi was adequate. A little minus was the small bathroom/shower and the breakfast. Breakfast quality was ok but the price of 15 euro is a little high for it. Further the staff is very friendly and helpful. I would certainly consider to return to this hotel at my next stay in Mannheim
Thanks allot for your review and the positiv Feedback for our staff. Please come again soon. Sven Beek
It took over 15 minutes for the receptionist to come down to reception and only did when the housekeeper went to fetch him.
He gave us a room even though we were there one hour before the standard check in time, but apparently he didn't let know the staff and someone came in the room while we were there to leave a brochure and no apologies were given.
Next morning, at around 8:50 the housekeeping service rang our door bell and tried to enter the room (he had learned and locked the door before bed), obviously the check out time is not 9am, so ringing the bell that early and they to enter the room without consent was (for the second time) outrageous.
Dear Guest, thanks allot for your Review and comments. Sorry for the lot`s of Problems you had douring your stay. Thats not our Standard and i am really sorry for that. Sven Beek
Over all, my stay was ok. The guy in Reception was a very good host and helpful. So was the bartender. Wish they had a restaurant for dinner. Bar was closed for the whole week last week that wasn't good. Room wasn't not cleaned everyday either.
Dear guest thanks allot for your Review and your positiv Feedback to our staff. Sorry for the closed Bar.
The personal was really kind and helped us with everything we needed, excellent rooms, really clean and spacious. The hotel is located close to the main points of the city, would definitely stay again
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
I stayed just for one night, the room was incredibly hot when I arrived despite several 'environment awareness' messages. Bathroom was smelly and the next mornig I found out that the shower tube was completely warn out and broken wchich resulted in water everywhere but out of the shower head.
Dear Mattijs, thank you very much for your time and your rating. We are sorry about your not so nice experience. This is not our standard.
We will be glad to welcome you again.Many regards, Marija Knezovic & Team