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All reviews modern hotel perfect location parking garage breakfast buffet is per day great hotel the river non existent go the extra mile rooms are nice the hotel staff best hotel in town will stay there again room was clean free wifi reception area recommend this hotel
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Reviewed 9 August 2016

This new Mercure (2 years old) was in the centre of Heilbronn.Access to the carpark could be explained more clearly on the website.
The breakfast was excellent but there was no dinner available on the night we arrived.The WIfi was poor and the super WIFI option of Euros 20 seemed really excessive.Otherwise a good hotel

  • Stayed: August 2016, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Denis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2016

2 year old, modern, nice hotel in a great location. Clean, safe, good parking, etc.

But this hotel has horribly inefficient AC. All six of our guests rooms were to hot to sleep well.

We stayed here last year, same problem.

This AC issue is on days when the weather outside is 16-20C, and the rooms inside can be 25C. Nobody in our group slept well. Waking up sweating is not fun.

The hotel needs to fix their AC, period.

  • Stayed: May 2016, travelled on business
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1  Thank sidelinesports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2016

Hotel is rather new at a central location of the city, so anything within walking distance. You may use parking nearby for 6 € per day/night. Rooms are modern and of reasonable seize spotless clean, the bathroom comes with a rain shower. Breakfast is not cheap, but its choice and quality is worth the money. Staff was always very friendly and supportive, however sometimes to "close" to the guest. Anyway, the Mercure is my Nr 1 choice in Heilbronn

  • Stayed: March 2016, travelled solo
    • Value
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Review collected in partnership with Accorhotels.com
Thank MiroSu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Heilbronn, Guest Relations Manager at Mercure Hotel Heilbronn, responded to this reviewResponded 10 April 2016

Dear MiroSu, thank you so much for your detailed and flawless review. We are proud to hear, that your reflection of the stay with us is that good! We are looking foward to your next stay. Sunny Greetings from the whole Mercure Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2016

The location is in walking distance to grab some food or a drink nearby. The hotel offers a nice bar with half-decent prices and the staff is very friendly.
The rooms are clean, modern and equipped with kettle and a mini bar (very expensive), no free drinking water though. Pain point in the rooms for me personally are the windows, they won't open properly to get some fresh air in the morning.
The parking garage has no direct access to the hotel and you need to walk through rain and rough concrete with you suitcase.
Overall a good place to stay, will stay there again.

  • Stayed: March 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Stephanie_Muc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Heilbronn, Guest Relations Manager at Mercure Hotel Heilbronn, responded to this reviewResponded 30 March 2016

Thanks for taking the time to write us this great review. It's nice to hear that you felt comfortable and were satisfied with our staff. Our hotel, however, must comply with some safety precautions, therefore our windows can only tilt. Upon your request, however, we like to open it completely for you. We are looking forward to see you again. Kind regards from the Team of the Mercure Hotel Heilbronn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2016 via mobile

I stayed here for one night. The check-in process was quick and very professional. The room was nicely laid out but missed basics (there is no shampoo but instead a hair / body wash, has a duvet but no sheet, etc. My room was exceptionally hot - had to open the window which made sleeping difficult. The restaurant was great for both a late dinner and breakfast.

I would stay here again

Stayed: March 2016, travelled on business
Thank DDO89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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