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Gabrielle R

Good stay

4.0 of 5 bubblesReviewed 31 Jan 2017via mobile
Stayed in this hotel with my partner for 3 nights . Room was spacious and a lot bigger then I expected, room had everything you could need and was great value for money . Breakfast in the morning has a hot and cold selection (meats , pastries , eggs , bacon , fruit ect) it was okay , however the hot food wasn't very hot. Dinner at the hotel was defiantly expensive for what you actually receive , however there isn't to many dine out options in town . If you are catching the train to this hotel I'd recommend catching the bus as the hill to the hotel is extremely steep if you have heavy luggage , or catch a cab (you'll appreciate it ! ) .
Date of stay: January 2017
Trip type: Travelled as a couple
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Georg H W W, Geschäftsführer at Best Western Plus Hotel Schwarzwald Residenz, responded to this review
Responded 2 Feb 2017
Thank you for staying with us. We are very pleased that you enjoyed it so much. Because the positive feedback of the guests is always the greatest incentive for us. If you are back in the area, we look forward to seeing you again. Until then, I remain, with best regards your Georg H. W. Wiengarn and the entire team of the BEST WESTERN PLUS Schwarzwald Residenz Triberg.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (359)
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      62 - 67 of 359 reviews
      Reviewed 17 December 2016

      Great hotel, well located, extremely spacious rooms, very tasty breakfast, and really great pool and sauna which is open until 10 pm, and provides muscle relief after a day's trip.
      The front desk is helpful and attentive, and so is the rest of the staff.
      The only con is there is no air conditioning, but it is normal in hotels this area as the weather was cold until recent years.
      We loved it.

      Room tip: The hotel is built opposite to a beautiful view, all the rooms are good.
      Date of stay: July 2016
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank taly a
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Georg H W W, Inhaber at Best Western Plus Hotel Schwarzwald Residenz, responded to this reviewResponded 18 December 2016
      Google Translation

      Danke dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir dass wir auf dem richtigen Weg sind. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im BEST WESTERN PLUS Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 16 November 2016

      We arrived late in the evening and were greeted with warm hospitality!! We arrived just before dinner service ended. The food service was really good and the food was perfect. The room sizes are large and really nice. Be sure to reserve a room that has a walkout balcony so that you can see the city. You will not be disappointed. It’s a beautiful city!

      Room tip: Be sure to reserve a room that has a walkout balcony so that you can see the city.
      Date of stay: November 2016
      • Trip type: Travelled with family
        • Value
        • Cleanliness
        • Service
      Thank Q9473IAjohnd
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Georg H W W, Inhaber at Best Western Plus Hotel Schwarzwald Residenz, responded to this reviewResponded 16 November 2016

      Thank you for staying with us. We are very pleased that you enjoyed it so much. Because the positive feedback of the guests is always the greatest incentive for us. If you are back in the area, we are looking forward to seeing you again. Until then, I remain, with best regards your Georg H. W. Wiengarn and the entire team of the BEST WESTERN PLUS Schwarzwald Residenz Triberg.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 November 2016 via mobile

      I've been traveling around Europe for the past year and a half and this stay has been one of the best. The rooms are neat, modern, and clean. The breakfast was fantastic and the onsite restaurant cooked a great dinner. Most importantly, the staff was courteous and made us feel at home. I would stay here again the next visit to the Black Forest.

      Date of stay: November 2016
      Trip type: Travelled as a couple
      1  Thank Preston P
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Georg H W W, Inhaber at Best Western Plus Hotel Schwarzwald Residenz, responded to this reviewResponded 14 November 2016

      Thank you for taking the time to review your stay with us here in Triberg! A review like yours is a great compliment for us and shows me that we are on the right track. I would be very happy to welcome you again with us here at BEST WESTERN Schwarzwald Residenz and thank you for your referrals. Until then, I remain, with best regards, George H. W. Wiengarn and the whole team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 November 2016 via mobile

      We were on the 1st floor next to a room of very loud Americans. I asked them to quiet down and they didn't. The front desk asked them to quiet down and they didn't. Then, Monday morning about 6:30 there were loud noises coming from somewhere outside, or maybe people opening their rolladen. About 7:30 the renovation crew started making loud noise. We ate in the hotel both nights as well as breakfast and the food wasn't very good. This morning the bacon was terribly under cooked and the eggs over cooked. What saved breakfast was the bountiful bread. It seemed like dinner was whatever they were trying to use up. The second night the waiter was a bit of a cad. He made some remark that he thought was amusing but an just found it rude! It's the only hotel that offered an elevator which I need due to a disability but I wouldn't stay there again. Even the shower was oddly configured with the taps in the middle so I was constantly bumping it and either freezing or scalding myself.

      Date of stay: November 2016
      Trip type: Travelled as a couple
      Thank kandis b
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Georg H W W, Inhaber at Best Western Plus Hotel Schwarzwald Residenz, responded to this reviewResponded 8 November 2016

      Thank you for staying with us. We are very sorry that we were not able to meet your needs and we regret this too deeply. Unfortunately, we can not undo this anymore. Loud other guests are not in our influence, the breakfast we will discuss with the service. Of course, I would like to apologize for this. We would like to wish you all the best and remain with kind regards Georg H. W. Wiengarn and the entire team of the BEST WESTERN PLUS Schwarzwald Residenz Triberg

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 October 2016 via mobile

      We went to Triberg, Germany with family and friends picking the Best Western based off of price, and location. Arriving at the hotel exceeded our expectations beginning with the friendly service at the front desk. This was followed by a great room with beautiful views of the town, and surrounding area.
      The hotel is just a short distance from the center of town which was perfect. We enjoyed the breakfast buffet, with more friendly service when we started our day.
      We will be back.

      Date of stay: October 2016
      Trip type: Travelled with family
      Thank 108michaele
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Georg H W W, Inhaber at Best Western Plus Hotel Schwarzwald Residenz, responded to this reviewResponded 12 October 2016

      Thank you for taking the time to review your stay with us here in Triberg! A review like yours is a great compliment for us and shows me that we are on the right track. I would be very happy to welcome you again with us here at BEST WESTERN Schwarzwald Residenz and thank you for your referrals. Until then, I remain, with best regards, George H. W. Wiengarn and the whole team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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