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Reviewed 19 July 2018 via mobile

Our family had a truly amazing stay. Staff were so friendly to our children. Kids loved the game room and we enjoyed the spa and pool. The family room was perfect for our family of four. Highly recommend!!

Stayed: July 2018, travelled with family
Thank Seth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018

Stayed here with family for two nights. They were very kind and stored our golf clubs for us while we went into Zermatt for 2 days. Staff was very friendly and welcoming. One in particular, which I'm embarrassed I can't remember his name, was from Scotland. Rooms were very nice. Beautiful lake views. Grounds were immaculate and beautiful. You can self park which is just down the hill with a lovely walk back up. Took the funicular down to town a couple of times. Coming back we took a courtesy shuttle back up from the casino. They were VERY nice and this was VERY convenient. Only bad experience was my wife and daughter had a bit of a rough time getting lunch one day and the food was only ok (her burger was undercooked). Bit of a mess up on check out but the staff got it sorted pretty quickly. If in the area, would stay here again.

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evianresort, Community Manager at Hotel Ermitage - Evian Resort, responded to this reviewResponded 29 June 2018

Good morning Scott M,

We thank you for taking the time to share with us about your impressions of your stay at the Ermitage Hotel.

We are pleased to learn that, from a general point of view, all our services have been appreciated and that your stay was up to your expectations.
We are however, sorry to read that you have encountered a small problem at your dinner and your check out. We apologize for the inconvenience. Know that we will always continue to listen attentively to our customers in order to be able to satisfy it fully.

It would be a pleasure to welcome you back among us.

Best regards,


- Evian Resort Team -

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

Stayed here for the weekend with the family. The hotel is very nice with lots of amenities. Staff is very professional but very uptight. Dinner service was of excellent quality although very pricey. Rooms are very comfortable and the quality of sleep is superb. At the lobby, there is a chimney which makes it very nice to have a drink. The hotel is nice but on the pricey side. Nonetheless, I would recommend staying there.
JLT

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JLTFernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2018

This hotel and town constituted a last minute change of itinerary for me. I reserved three nights on the morning of arrival, taking the trans lac Leman ferry from Lausanne.
I received a very nice double room facing the woods in which the property is situated.
The bed was comfortable, the bathroom large and the room quiet.
I did not use the spa, but ate at the fine restaurant. The service was impeccable and the food exceptional.
Of particular note was young Ghuylaine at checkin, who went above and beyond in service. For example, when I complained of no in room coffee machine (it seems all other guests at this location were buying rooms with breakfast), she had a nespresso machine sent up to my room. Thanks again for that.

Stayed: April 2018, travelled solo
1  Thank zimmchiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evianresort, Community Manager at Hotel Ermitage - Evian Resort, responded to this reviewResponded 22 May 2018

Dear zimmchiro,

I am delighted to see that your stay with us was pleasant and that our different services met all your expectations. It is a pleasure to read such a nice feedback and your comment will be fowarded to Ghuylaine.

It will be a pleasure to welcoming you again at the Hotel Ermitage,

Thank you for your trust,

Kind Regards,

Mallaury,
Communication Department,
Evian Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018 via mobile

Lovely weekend with my 11 year old daughter, nice rooms, stunning view over the lake, quite nice indoor pool and great spa, very nice staff , beautiful grounds (and outdoor pool in the summer) but overall a little overpriced for a 4* hotel , in particular the restaurant - my second stay there because of the location and facilities .

Stayed: April 2018, travelled with family
Thank Pido74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evianresort, Community Manager at Hotel Ermitage - Evian Resort, responded to this reviewResponded 14 May 2018

Dear Pido74,

We're very glad to read your feedback about your stay at the Hotel Ermitage. It is a pleasure to see that everything went well and that our different services met all your expectations once again. At La Table, our Chef and his brigade serve mouthwatering, seasonal, gourmet cuisine full of French flavours. The menu showcases local produce including fish from Lake Geneva offering delicate dishes that are created with wellness in mind for an vitality-packed experience of culinary delight.

Thank you for your trust,

It will be a pleasure to welcoming you again,

Kind Regards,

Mallaury,
Communication Department,
Evian Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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