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Reviews (620)
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Reviewed 17 July 2017 via mobile

I cannot explain enough of how wonderful this hotel is! I booked it for my honeymoon and it was the perfect hotel in Annecy to raise to occasion.

Firstly, the lobby had a nice seating area, free cakes, and the most helpful staff you will ever find! Always smiling and welcoming every time we entered the hotel. Also note to forget there is an elevator which is important to note in Europian hotels

secondly, the privilege room was amazing. The room had great space, a very nice balcony, the picture sadly doesnt show it well but trust me its perfect. The bed is comfortable, and complimentary juices, soda and water is in the fridge. And last but not least the A/C is reasonable compared to other hotels, you need to close the balcony to assure to have a cooler night.

This hotel has a great for its location, as its near less that 5 mins walk to the main train station, main shopping street, supermarket , coffee shop, restaurants. Finally the area is perfectly safe and far from noise even when there is event. I would definitely come back here again

Stayed: July 2017, travelled as a couple
Thank OsamaAlhazmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle S, Directeur général at Mercure Annecy Centre, responded to this reviewResponded 25 July 2017

Dear Sir,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely

Isabelle SABATIER
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 26 June 2017 via mobile

A very good standard mercure. The rooms are spotlessly clean. Complimentary sparkling and still water. Excellent breakfast. Shame they don't do lunch or dinner but room service food is really good. Staff are friendly and the bar is quite well stocked. Had nice cocktails with complimentary nuts and snacks.

Stayed: June 2017, travelled with friends
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle S, Directeur général at Mercure Annecy Centre, responded to this reviewResponded 25 July 2017

Dear Madam, Dear Sir,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the Mercure Annecy Centre.

Yours sincerely

Isabelle SABATIER
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017

Stayed 2 nights, in a privilege room. A bit of a joke if that's what they call these rooms. Shower over bath almost impossible for me to get into. Beware if you are on the short side, as I needed help from hubby to get in and out, bath too high. Air conditioning not effective at all, room was so hot we didn't sleep, so if going in warmer weather don't stay here. However breakfast very good, and staff helpful and friendly, congrats to them. Hotel in an excellent spot to explore the old town.

Room Tip: Choose a room with shower not over the bath (there are rooms with just showers)
  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank LucystellaAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

good service with helpful staff, rooms and hotel were clean and a good standard. there is no parking but car parks are nearby but still a pain if you have a lot of luggage.
breakfast was good with a selection of cereal, fruits, pastries etc.
it was only a short walk to the old town where there are plenty of restaurants along the river.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Adrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

This hotel is a budget hotel in every way except price. The room was not only small but the configuration made it difficult to move around even for one person. The amenities are sparse. Wi-Fi range was from poor to none. The room was clean and the staff was friendly and helpful. The location is great but there are several hotels in the immediate area. This hotel is strictly a price play. If you can get it for the $110 as is sometimes offered than go for it but it is not worth much more.

Room Tip: Ask to see the room as some are very small.
  • Stayed: May 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank NOVAguy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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