We cane to spend one night in Annecy and looked for a hotel to spend the night. The hotel is situated in a great location and quite comfortable and good value for money.
As in all hotels we thought that the check out time at 12:00. At this hotel the check out is on 11:30 . No body told us this information.
On the morning at 11:45 we got a call from the receptionist her, name is Boba, telling us that the check out was supposed to be at 11:30. I said that I am sorry that we did not know that and we asked to give us some time in order to finish packing and we will go down as soon as we are packed.
This receptionist kept calling us every few minutes screaming and shouting on us in an extremely rude and impolite way. We went down to check out around 12:10 and she still shouted and screamed on us as if we committed a crime. She said that I will charge you for the delay and I said you can charge if you have to but at least speak to people politely. Until we left the hotel she continued talking in a very rude way without even hesitating whether she should speak as normal people talk.
She ruined the whole experience and made us so upset.
I will never come back to this hotel and will recommend to you not to get close to it. For the management of the hotel I will recommend to choose the correct staff.
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- Also Known As:
- Best Western Carlton
- Best Western Annecy
- Annecy Best Western