We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (564)
Filter reviews
564 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Show reviews that mention
All reviews train station great location old town two blocks hotel suited executive room super market convenience store espresso machine central location nice hotel public garage extra space modern decor beds were very comfortable good size lovely town
Updating list...
14 - 19 of 564 reviews
Reviewed 23 August 2017

We spent 3 nights in Annecy at this hotel.

When we arrived the staff were very helpful and Natasha who we dealt with was excellent, sorting everything out that we wanted. However when we were trying to sort out a taxi collection from Geneva airport beforehand, someone gave me the number and told me to ring the taxi co direct, which I thought was a bit unhelpful. I did ring them and found that it was a bit difficult for them to understand me.
I then went back to the hotel and one of the reception told me to just pick a taxi up at the airport. "IT WILL BE CHEAPER". On arrival we did just this and asked the driver how much and could we pay in Euros as we didn't have Swiss francs, he said 150-200
After he altered his sat nav a couple of times and we decided that the meter was getting high, we eventually arrived at the hotel. He then asked us for Euros 250 after we had also paid the toll money, we said we are paying in euros , he said one for one, so definitely didn't like his exchange rate. We knew we were being had over , but as the meter said this we didn't think could argue, he looked surprised that he hadn't got a tip. I made this known to the hotel that someone on their reception had given me this information, I know it wasn't there fault that we were caught, but had they been more accommodating on the phone then it wouldn't have happened. On our return journey from the taxi company that the hotel had booked for us it was Euros 110, so we were well and truly had . So always insist the hotel pre books your taxi.
Hotel is very clean and fairly central for the lovely old town. In our room 208, it has got the weirdest bath that has a slope in it. I understand that it is a Jacuzzi style but when you just want to shower in it , it is extremely dangerous when the soap is on the bottom. You can't get in or out without the hand rails and you felt you were juggling not to get a broken pelvis while in there.
The breakfast has plenty of choice, but has to be paid for separately on top of the bill. Nothing is cheap in Annecy, go with plenty of money

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Lynn03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

Great location. 10 minutes or less, delightful walk through several streets past lovely shops and restaurants, to old river walk area. Lake is just across street from end old river walk.

We loved our room. It was the yellow one on 3rd floor. Everything was quality, from the excellent decor to the tea service and the toiletries in bathroom. They were renovating the bar area during our visit, and it still didn't dampen our stay. Completed bar and added sitting area looks great from pictures. Did not eat in dining room for breakfast . Great pastries in little bakery, coffee, tea shop in beginning of river walk. Can not remember name, but it is a chain, in England as well. Annecy visit and Hotel, will remain one of our favorites. Traveling the world for 52 years.

Stayed: May 2017
Thank deborah G g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

We were family of 5 with children, the hotel is missing all the services of being a 4 star hotel , no porter , no concierge service and helpless in satisfying tourist needs , they staff have no clue about Annecy at all , we have wested our time and money being in Annecy.

Stayed: August 2017, travelled with family
3  Thank sadiqmehdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Lets start with the positive aspects:
Next to a big parking
5 minutes walk to the old part of town
Next to the train station
Modern and well furnished
nice bathroom, espresso machine
And now for a very unfortunate discovery...having lately read a long article about how hotel employees try to avoid changing sheet I felt like checking the beds...
I proceeded to drop my luggage and opened the bed... and there they were, hair from the previous client's body! Disgusting! I immediately called an employee who was vacuuming the hallway to show her ... she nodded and changed the bed at once! As our room had been paid by our friend as a gift I did not want to make a scene with the management ....
People be aware.... this is not unique where accommodations are concerned!!

Stayed: July 2017, travelled as a couple
Thank FranMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

We are a family with three little children (6 month, 2 years and 4 years old). Normally we take a triple room with three standard beds plus a baby crib for our 2 years old daughter. The baby sleeps with us so actually it is nothing special for a hotel. But not this time. As we arrived on 17th of July 2017 at Best Western Carlton Annecy and wanted to check in into prepaid executive triple room for which I gave a full list of guests together with the booking the hotel manager refused to check us in. Instead of giving us a booked triple he forced us to take one more room, a standard double at discount rate of 80€! Extra costs for extra room which we actually don't needed. The conversation on itself took two hours. It was literally "I'm the manager, I'm the boss and these are my rules. You pay for the second room, you take both and afterwards you can do whatever you want, also to stay all together at the triple room you have originally booked. Or you go to seek for another hotel." Yeah. At 8:30 p.m. with three little kids at the touristic city where all rooms are already booked. Thanks for the suggestion. The manager was constantly referring to some mystic policy that 5 persons are not aloud in a triple room but the hotel staff refused to show us this policy "because we don't have it. No, we can not print it out, it is not here." Note that the current hotel policy includes changes made just after our stay.
Time spent in order to check in: from 13:30 till 20:30.
To the property: rooms are big enough, but stuffy air. Air conditioning too loud. If you turn it out you can hear other guests snore.
Only one bath towel for both rooms. Trash from a previous guest in a bin. Fulfilled feedback form from the previous guest on a table but no feedback forms for us. Apparently they knew what we may write.
Elevator at the hotel extreme narrow. One squeezed person and a buggy is a maximal load. But actually you are not aloud to take buggy at your room what we ignored (and the staff don't even say a word as they have seen it). Skies are also banned.
Staff: polite except the hotel manager. I can not call a person who don't give you to say a word and then later just hang up a telephone in the middle of conversation, who forces you to buy services you don't need any other way as rude.
Other staff pretty much like robots. Knew nothing, can do nothing but still polite. The receptionist was also surprised by such decision of the manager, she would have give us just a booked triple. Bad check in timing!
Parking: very dark, extremely narrow. Our reserved place was already occupied by another BW hotel guest and its two blocks away, so we were asked to return and to repark instead of having lunch with three hungry and tired kids.
Thanks to the other hotel guests, they suggested us a couple of nice locations where to have lunch after 14 o'clock. One hint if you are unlucky to stay at Best Western Carlton Annecy: there is a supermarket that is still open after 10 p.m. Just around a corner. But don't ask hotel staff, they don't knew it! "Annecy is a small town, everything is already closed."

Stayed: July 2017, travelled with family
1  Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews