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Ideal Sejour Hotel hotel de charme original
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JW Marriott Cannes(Cannes)
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Novotel Suites Cannes Centre(Cannes)(Great Value!)
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Agoda.com
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Hotel de Provence(Cannes)(Great Value!)
USD 118
USD 115
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Savings alert! 28% below average rates

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Reviews (434)
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Reviewed 4 October 2017

1. Booked classic double room with request for an extra bed for a child of 6 years old. The property policy on booking.com stated that "All children under 6 years old stay free of charge for extra bed". When arrived at the hotel, the manager said that we have to pay 20 eur extra for a child's bed. When I pointed out, that according to their policy it is free, the manager started to argue. She said that I am wrong, they have no such policy, according to their rules extra bed costs 50 euros and she makes me a very good price. I showed her booking confirmation where policies were stated in English, but she doesn't speak and understand English. When her employee read and translated it to the manager, she continued to argue and told that it is stated wrong in English and in her booking confirmation in French there is no such policy. Then her employee read her booking confirmation in French and said that it has the same policy. The manager's response was that it is Booking.com's fault - they mixed everything up. We didn't want to argue anymore and agreed to pay the extra amount. So, though there was somebody's fault, the problem was "solved" at customer's expense, which, in my opinion, is unacceptable for reputable hotel. After this case the hotel contacted Booking.com and policy regarding free bed for children was changed.
2. The biggest problem of the hotel is the manager, who not fair and argue all the time.
3. The manager who rules the hotel DOES NOT SPEAK AND UNDERSTAND ENGLISH, so if you have any problem it will be hard to talk to the person.
4. The toilet bowl is set-up somewhat 10-15cm higher that standard, so that when you sit on it your legs do not reach the floor. Believe me it is awful!
5. The room and everything in the room is tiny. The washbasin "fancy" glass, but extremely small, so it is really uncomfortable to use it.
6. Pillows and blankets are cheap polyester.
Be careful!

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vitalits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ideal-Sejour-Cannes, Propriétaire at Ideal Sejour Hotel hotel de charme original, responded to this reviewResponded 5 October 2017

Dear Vitali,
reffering to your stay the 26 september i want to remind you that you booked a small classic room and in this rooms it's not possible to put an extra bed for adults in it (your daughter was more than 6 years old). Booking called you for resolving this misunderstanding. The hotel offered you to get a bigger room (14m²) for the same price and we put another bed for adults in it for 20 euros instead of 50 euros. In the rooms aren't covers but there are quilt covers and sheets which are washed organic and natural. Nothing is made of polyester and i think that we did everything for your comfort for a price which was more than correctly for 76,50 euros. All conditions are clearly explained on Booking.com.

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Reviewed 27 September 2017

It does not get any better than this. Perfect across the board.
One lady managing the entire business. She does it better than 20 men.
The garden is very welcoming. Spent hours daily there reading my emails.
Loved the place. Will visit again and again.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cuba1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ideal-Sejour-Cannes, Propriétaire at Ideal Sejour Hotel hotel de charme original, responded to this reviewResponded 30 September 2017

Thank you so much for your nice comment about our hotel, it was a pleasure to welcome you here, it is true that our garden is so quiet and peaceful and here you can rest or work taking sun. We hope to see you again so many times in Cannes to show you all the different rooms we have bacause all the 16 are differents. Regards, Nicole.

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Reviewed 27 September 2017

Quaint, charming hotel and run by Nicole who could not do enough to help us with queries etc. Personally, it was ideal for us as the hotel is very close to our friend who has an apartment about 5 minutes away. It is close to a bus stop that takes you to the bus station but the bus only goes once an hour. A cab to the station cost about 13 euros. If you have mobility problems you would need to get a cab from downtown as the hotel is on a fairly steep hill. My bed was really, really comfortable and the fresh croissants for breakfast extremely delicious.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank U719LFpatriciaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ideal-Sejour-Cannes, Propriétaire at Ideal Sejour Hotel hotel de charme original, responded to this reviewResponded 30 September 2017

Thank you so much for your nice comment about our hotel, you told everything! We hope next time you will stay longer here in our charming hotel, regards, Nicole.

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Reviewed 5 August 2017

We loved our stay in Cannes as a result of our stay here. The location is perfect for those who enjoy walking and it is only a short hike to the coast and all the restaurants and shopping. The hotel is situated in a small superb on a street with a dead end surrounded by lovely homes and trees. We arrived to neighbourhood children playing on the street while their mom watched. Upon arrival we were immediately greeted by the owner, Nicole, registered and then shown to our rooms. There are stairs, so those with mobility issues will need to take this into consideration. We didn't mind the stairs and the themed rooms, although small, were fun. We did have a bit of a challenge as to where to put our luggage, but again the ambience made up for the lack of space. Our bathroom was large, modern and nicely appointed. We thoroughly enjoyed the homemade croissants and in fact would wake to the wonderful smell of their baking. The outdoor garden is lovel and mystical. You can feel the passion and pride Nicole has put into every aspect of making a stay in her hotel a special experience.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank believerinus2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ideal-Sejour-Cannes, Propriétaire at Ideal Sejour Hotel hotel de charme original, responded to this reviewResponded 13 August 2017

Thank you for have choosen Ideal Sejour for your stay a Cannes. It was a pleasure to welcome you in our special hotel and to make you taste our home made breakfasts. Our friendly welcome is one of our priorities and next time we will make you discover other rooms because all the 16 are differents and we have also bigger superior rooms with more space, ask us! Regards, Nicole.

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Reviewed 26 July 2017 via mobile

One of the best hotels we've ever stayed in. Owners are very nice, friendly and always ready to help with any question or need you have. Hotel itself is so nice, beautiful and full of art place with it's own library and garden.
Rooms are always clean and each has it's own theme and style.
We will definately remember our vacation and next time in Cannes no doubt will stay in Ideal Sejour.
Thank you, Nicole!:)

Dmitri and Natalia (Estonia)

Stayed: July 2017, travelled as a couple
Thank Dmitri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ideal-Sejour-Cannes, Propriétaire at Ideal Sejour Hotel hotel de charme original, responded to this reviewResponded 28 July 2017

Dear Dmitri and Natalia, it was a pleasure to welcome you in our charming hotel and we hope to see you again soon in Cannes, we were happy to give you some advices for your holidays and to see you appreciated our friendly welcome, thank you for have choosen Idéal Séjour, Regards, Nicole & Magaly.

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