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Passport59297780211

Another lovely stay!

4.0 of 5 bubblesReviewed 10 Sept 2024
Another stay at this lovely quirky hotel. Food amazing as usual. The staff are always friendly & really helpful. I booked what I thought was a superior room with a view of the chateau. I found out that we had booked a triple room ( room 28, lovely room but no view) - our fault not theirs! The staff went out of their way to try & get us a superior room, but they were fully booked. We decided to stay on as I wanted to see the music act later in the week - if you like rock & blues & you get the chance you must go - amazing!!! We love this hotel & highly recommend it.
Date of stay: September 2024
Room Tip: if you like rock & blues - this is the place for you!
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Les Terrasses de Saumur, Service clients/Réception at Hotel Les Terrasses de Saumur Hotel & Spa, responded to this review
Responded 12 Sept 2024
Dear Madam, dear Sir,

Firstly, we would like to thank you for taking the time to leave us some feedback following your stay at Les Terrasses de Saumur. We were delighted to welcome you. We are pleased to read that you enjoyed the restaurant and the musical evening on Friday.
We would have been happy to give you a room with a view of the castle, but we were fully booked.
For the next times, do not hesitate to write to us or to call us so that we can together check your reservation and allot you a room superieure with sight on the castle if we have the possibility.
See you soon
Reception Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 622 reviews
Reviewed 16 August 2023

Lovely hotel great views comfortable accommadation friendly staff great facilities and good food. This is a hotel we would return to and would certainly recommend to friends and family worth a detour and in a great location.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fulwood65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2023

We loved our few days at this hotel. Rooms were clean, well-equipped and with comfy beds. The hotel is pretty small, so it felt friendly and not crowded. The breakfast is outstanding and we loved just sitting on the patio with our pastries and coffee in the warm morning sun. Pool is nice too. The restaurant is your typical quality multi-course restaurant, with excellent food. We'll be back for sure.

Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank NiceblokeSF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les Terrasses de Saumur, Service clients/Réception at Hotel Les Terrasses de Saumur Hotel & Spa, responded to this reviewResponded 10 August 2023

Good morning NiceblokeSF,
Thank you for your excellent review and your kind words.
It will be a pleasure to welcome you again soon.
Have a great day,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2022

We stayed here for one night. Staff were friendly and check-in was quick, they had lots of parking. Our room was clean and a little old-fashioned. We had a strange sitting room/conservatory attached to our room... with very strange red and black curtains but it had air conditioning. We had dinner in the hotel... no menu's in English so we just took a guess at what we were ordering.... maybe that could be something for management to look at? Food was fine... we had some cocktails on the terrace on a sunny day and that was lovely. We didn't use the pool but it looked nice and clean. We had a nice quiet night with no problems and no noise. We had to wait to check-out due to high volume.

Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank aingealban
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les Terrasses de Saumur, Service clients/Réception at Hotel Les Terrasses de Saumur Hotel & Spa, responded to this reviewResponded 13 October 2022

Good morning Aingealban,
Thank you for your feedback and you time.
It was a pleasure to welcome you. We have taken into account all of your remarks. They are full of details and very important for us to improve.
Thank you again,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2021

We stayed for one night on our way to the coast. We were shown to room 28: a triple room. Unfortunately the light switch for the stairs only worked from the bottom, so it was difficult going down in the evening. The room was clean and plenty of towels, but very strong air freshener had been used so we had to open the window. The windows are very old and need attention. The toilet was very low and did not have a strong flush. The single room lacked any natural light and was obviously built as a bathroom originally. We ate in the dining room which had a wooden decking floor so felt like we should be outside. The food was okay. I got lost trying to find reception as there was a curtain over the corridor and it didn’t look like a main exit. We were delighted by a superb breakfast the next day which was plentiful, fresh and delicious. Lots of parking at the hotel too.

Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
1  Thank 983alexandrae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les Terrasses de Saumur, Service clients/Réception at Hotel Les Terrasses de Saumur Hotel & Spa, responded to this reviewResponded 26 February 2022

Good morning 983alexandrae,
Thank you for you feedback. We have taken into account your remarks so we will improve thanks to you.
It will be a pleasure to welcome you agin to show our improvements.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019

Stayed for a couple of nights on the way to the Dordogne. Our apartment was perfect for families and the pool was great. The hotel decor is somewhat quirky and the breakfast was ok but there wasn’t a huge choice. It was noticeable on the first day however that our bathroom smelt of drains. On the second evening it became obvious that our toilet had blocked. We were not offered alternative rooms and had to stay overnight in an apartment detached from the main hotel with two young children and a toilet that was on the brink of overflowing. We understood that perhaps the hotel was full and little could be done until the following day. What was disappointing however was that we were charged full price for our stay and meals. A bit cheeky considering we didn’t have a functioning toilet! Hence the three stars - otherwise I would have rated higher. Perhaps a show of good will for guests experiencing unsatisfactory accommodation should be considered in future.....

Date of stay: August 2019
Trip type: Travelled with family
2  Thank Caz789
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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