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“A marvellous city centre!”

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Mercure Rouen Champ de Mars Hotel
Ranked #5 of 51 Hotels in Rouen
A TripAdvisor Member
“A marvellous city centre!”
Reviewed 2 December 2011

We had a wonderful 2 days in Rouen exploring the old city centre. We were upgraded to a Privelege room which was very comfortable. The restaurant at this hotel is really superb.
It is a littletricky entering the hotel from the main road.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila27, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this review, 5 December 2011
Many Thancks for your comments

We are very happy that your stay was good

See you soon

Jean Louis HOSSI?
General Manager
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Rating summary
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  • Location
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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argyll
Level Contributor
87 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 October 2011

I stayed here as part of a coach group. I found the staff very friendly and with a good knowledge of english. The breakfasts were of standard continental type fare. The hotel was convienent for exploring the old town. The staff need some training on what to do when the fire alarm goes off. This happened one evening but the staff carried on as if nothing was happening. The restuarant has a menu which changes daily except for the weekend but it is only in French.

  • Stayed October 2011, travelled solo
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    • Location
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Helpful?
Thank jackgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila27, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this review, 13 October 2011
Sir

When the fire alarm geos one, my staff now that it was not serious (steam in the Fitness room because the door of the hammam was stay open)
reason why they don't react urgently.
They have training twice a year
many thanck for your remark concerninfg the Breakfast and restaurant they arre many helpfull for me

Best regards
Jean Louis HOSSIN
Général Manager
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Hong Kong, China
1 review
Reviewed 12 October 2011

Room is big and seemed newly decorated. The view over the park and all the way up to the hills was very good. Parking is below ground and spacious and secure. Location is great within walking distance to centre ville.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandsp2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 October 2011

It was fine, it was clean. It needs a really good face lift as it's very old fashioned. I was here working in Rouen and as a simple base to return to at night it was fine. I wouldn't book a holiday and stay here.

There is free wifi but it's TERRIBLE, most email's bounced and webpages wouldn't load, to get the better wifi you had to pay.

No breakfast was included and it was SO expensive, 16euro! The other food isn't great, you're better going into the town as there's some great restaurants there.

There was no safe in the room and the room was very dark. The bathroom smelt terrible and on a number of occasions the room wasn't properly serviced during the day.

Reception staff were really helpful.

I just found it very annoying that the room rate in expensive yet you don't feel you get anything for this money and if you do it's the very bare minimum.

  • Stayed October 2011, travelled on business
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    • Location
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Helpful?
1 Thank eceg04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 September 2011

Rooms are small, look at the busy road, and at no means are 3-star level. Value for money absolutely unacceptable. Do not even think of parking in underground hotel parking if you drive anything bigger than Smart. In general, a total disappointment at the price of 4-star hotel in the rest of Europe.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila27, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this review, 30 September 2011
Dear sir

Our hotel is a standard 3 stars hotel, with rates of 3 strs from 95 € to 140 €. a 4 stars hotels have rates from 200 € to 350 €
I have a "Gran Cherokee " car so a very large car and , I park it without problem in the garage.

My apology if you dont find my hotel as your taste.

Jean Louis HOSSIN
General Manager
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Additional Information about Mercure Rouen Champ de Mars Hotel

Property: Mercure Rouen Champ de Mars Hotel
Address: 12 avenue Aristide Briand, 76000, Rouen, France
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Rouen
Price range (per night): $104 - $204
Hotel Class:4 star — Mercure Rouen Champ de Mars Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
10 minute walk from the historic city centre with all shops nearby. Hotel with 139 quiet, spacious and airconditioned rooms. Restaurant and bar. Meeting facilities. Rooms for guests with limited mobility. WiFi Internet access. ... more   less 
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Also Known As:
Mercure Rouen Champ De Mars Hotel Rouen

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