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“Stay here if you want to stay downtown”

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Best Western Plus Hotel Moderne
Ranked #10 of 40 Hotels in Caen
Certificate of Excellence
Reviewed 8 July 2017

We were in this hotel for 9 nights and in the begining did not like much. We arrived in a sunday afternoon and downtown is dead at this time. There is going a lot of street work in front of the hotel and the rooms can be noisy if facing the working area. We stayed one night at room 403 and did not like much but then we moved to room 410 that was wonderful ( quiet, bigger and perfect! ). The owners of the hotel are very nice and so is the people that work in the front desk: Alaké and the other lady that works at night. The amenities in the bathroom are excellent! I actually bought a body cream from them. The bad thing of this hotel is the lift that is tooooooooo slow. Sorry but they have to change it. We used the stairs to come down as it takes forever for the elevator to arrive. This hotel accepts groups and when they arrive is a problem because the elevator can not handle them.

Room Tip: If possible stay at room 410 or 409! They are the best
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction-BWModerne, Director Comercial at Best Western Plus Hotel Moderne, responded to this reviewResponded 21 August 2017

Dear Deborah B,
Thank you for leaving a comment about your stay at our hotel. It was a real pleasure to have accomodated you during those 9 nights, your feedback is very important to us and we are happy to have learned that our efforts to make your stay more enjoyable were appreciated.
Regarding the elevator, the management is very aware of its actual speed and took step to change it years ago. However, they've been told by the maintenance company that due to the age of the building (more than 100 years-old), the work would be too challenging and not necessarily the best option when it comes to long-term maintenance of the equipment. Besides, there is one advantage to have a slow hydraulic elevator: it is very quiet and therefore more peaceful for the guests whose rooms are located nearby. We thank you for mentionning that and helping us clear this concern for any future visitors.
If you have any further suggestion or question, we would be very happy to hear form you again. We wish you all the best and hope to welcome you again. Kind regards, AB

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9 - 13 of 237 reviews

Reviewed 29 May 2017

We stayed at the Moderne, Caen arriving 24th May after three weeks touring in France and it brought us crashing back to earth. We ordered car parking by email. The hotel did not reply to the email "because we only had one night available." The consequence was three 75 year olds carrying their luggage half a mile across the city to the Castle car park at 6am on their final day. The breakfast was the worst and most expensive we had in France with a desperate choice and unreplenished bowls. Don't stay here unless you arrive on an escorted tour with a guide able to press your case. And the WiFi is withdrawn at midnight on your last night.

Room Tip: Can't think of one
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank dsa99uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this reviewResponded 11 June 2017

Dear Dsa99uk,
Thank you for taking the time to share a comment about your stay at our hotel.
First, we sincerely apologize for not matching all your expectations and for not giving the best impression of our services.
What the receptionist told you on spot was true. The parking was fully booked for one of the nights you reserved, then you declined her offer to assist you in getting closer to the hotel by car.
We are sorry for not informing you prior to your arrival, sometimes we wait to see if there are any last minute cancellations and if not, we always point our guests to the Republique’ carpark located just 170 meters away from the hotel. From now on, we will make sure to be more reactive to our guests’ requests in order to avoid this regretful situation.
Regarding the breakfast, the morning you were there we had to serve more than 70 persons at the same time. We are sorry to have made you wait shortly in order to replenish the food and we understand your frustration. The hotel’s breakfast is really appreciated and always attracts a lot of people. The price of it is the same as in every 4-star hotel within our area.
There is no limitation of any kind regarding the use of Wi-Fi and the reception is opened 24h/7 to resolve any incident. We would be very happy to discuss further with you and we remain at disposal for any question or request.
Also, if you have another stay planned in Caen, we will be much honored to welcome you again and offer you a more valuable experience and some compensations.
Kind regards, AB

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Reviewed 22 May 2017

Had a two-night stay to enjoy the history of the Normandy region. The hotel is very comfortable and the staff are extremely helpful. Really enjoyed the breakfast choice and the bright contemporary breakfast room. This is the second time we stayed here - the first time was in 2008. The staff continue to offer top accommodation and good value.

Room Tip: Recommend a lower floor - the elevator is very slow and small.
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  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Millie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this reviewResponded 11 June 2017

Dear Millie M,
Thank you for having chosen our hotel for another stay in Caen and for leaving a feedback of it. We are delighted that our team has been able to make you feel welcome and we will do our best to always offer a better quality of services to our guests. We will remain at your disposal for any information or request and we look forward to welcoming you again. Kind regards, AB

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Reviewed 17 May 2017 via mobile

Excellent value! Very nice hotel we were upgraded to a very nice room. Staff is great ! Location is perfect ! Would definitely stay here again! Parking a bit tricky to find and to park in. Did not try the breakfast as there arena y options very near by. There is a supermarket right in fri t of the hotel.

Stayed: May 2017, travelled as a couple
Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this reviewResponded 11 June 2017

Dear Angela J,
We thank you for leaving a review about your stay in our hotel. It is a great satisfaction to learn that you enjoyed the experience and we take note of your remarks, which can help us enhance our services. We wish many other great experiences and hope to welcoming you again. Kind regards, AB

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Reviewed 5 May 2017

The front staff was fantastic and as an American it was nice that they spoke English. They gave us a map of the area and answered any questions, called taxis for us. The room was nice with a nice size bathroom and tub. Free wifi and very centrally located so you can walk everywhere. There was a great sandwich shop called pita pit in walking distance.
The only problem is they charge a small fee if you don't take breakfast.

Room Tip: It was very quiet
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank ESR5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this reviewResponded 10 May 2017

Dear ESR5,
Thank you for taking the time to leave a review about your stay with us.
We are so glad that you enjoyed our services and the area in which we are located.
Regarding the breakfast, unfortunately I do not have enough indication to clarify your situation but my guess is that you reserved a room rate with Free Breakfast. Indeed, the hotel does not charge any fee if our guests decide not to take the breakfast. In order to sort this out and see if there was any wrondoing that we could correct, we invite you to contact us directly by email or phone.
Thank you again for your kind review, we stay at disposal for any information and we hope to welcome you again in Caen.
Warmest regards, AB

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Additional Information about Best Western Plus Hotel Moderne

Address: 116 boulevard Marechal Leclerc, 14000 Caen, France (Formerly BEST WESTERN Moderne)
Region: France > Normandy > Basse-Normandie > Calvados > Caen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Luxury Hotel in Caen
#4 Romantic Hotel in Caen
Price Range: $121 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Moderne 4*
Number of rooms: 42
Official Description (provided by the hotel):
The Hotel BEST WESTERN Moderne is a 4 star hotel located in the historical center of Caen, closed to the castle of William the Conqueror or department stores like Galeries Lafayette, and just a few kilometers from the first landing beaches. Our hotel is a smoke-free environment. All the rooms are equipped with satellite TV, free WIFI access , safe, minibar, heating/air conditioning system, and a courtesy tray with complimentary tea and coffee. ... more   less 
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Also Known As:
Best Western Moderne Hotel Caen
Best Western Hotel Moderne
Best Western Caen
Caen Best Western

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