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“Convenient hotel but too basic”

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Ibis Hotel Lille Center Grand Palace
Ranked #8 of 107 Hotels in Lille
Certificate of Excellence
Reviewed 4 weeks ago

The hotel is very central, perfect for a weekend. It is very close to the main train station and main amenities such as cafes, restaurants, bar etc. The room was ok but very basic. Limited space, no fridge and no toiletries. Wif fi excellent.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank confettor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis Lille G, Gérant at Ibis Hotel Lille Center Grand Palace, responded to this reviewResponded 3 weeks ago

Good morning !

Thank you for taking the time to make these comments ...
Your compliments touch us!
Toiletries and fridge are in 4 stars hotels in France, not in 3...

We will welcome you again with pleasure to Lille!
Yours,
Yves Poletti Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 297 reviews

Reviewed 9 September 2017 via mobile

Hotel is ok. Has its own parking which was unfortunately full when we arrived.
Staff is helpfull. We were at first given a room that was not the standard we booked. Staff changed us twice.
Rooms are ok. Clean. Fine beds. Large enough. Douche ok.
Breakfast excellent for the price we payed.
Downside is the area the hotel is in. Its a bit bad. Closed buildings, ppl sleeping nearby on the floor.
Also a bit far from the centre.

Stayed: August 2017, travelled with friends
Thank lavie280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

It's a budget hotel, so we can't expect luxury. Generally excellent value for money. Reception staff spoke little English but their English was better than my French! Anyway, we have Google Translate these days, so where is the problem. Park in Nouveau Siecle car park (5 minute walk). Breakfast is good value for 5 euros, or there are plenty of restaurants close by. Air con and WiFi were very good. Room clean. Bed had a thin mattered and was rather uncomfortable. Superb location in centre of city. Across the road Compaginons de Grape is a fantastic restaurant.

Stayed: August 2017, travelled with family
Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis Lille G, Gérant at Ibis Hotel Lille Center Grand Palace, responded to this reviewResponded 30 August 2017


Good morning !

Thank you for taking the time to a few lines of comments following your stay with us at Ibis Lille Centre Grand Palais.

Thank you for your compliments that encourage us!
We welcome you again with pleasure in Lille!

Sincerely,
Yves Poletti Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

The staff at the hotel Ibis Grand Palais went out of their way to be helpful and kind, especially Melanie on Reception.Always went 'the extra mile'. Clean&comfortable rooms, hot shower quiet.Hotel close to centre&stations. Good value&well worth a visit.Breakfast ample&varied.Well done the Ibis team!Thanks A grand stay!

Stayed: August 2017, travelled solo
1  Thank Mags198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis Lille G, Gérant at Ibis Hotel Lille Center Grand Palace, responded to this reviewResponded 30 August 2017


Good morning !

Thank you for taking the time to a few lines of comments following your stay with us in our hôtel and thank you for your compliments that encourage us and I tell it to Mélanie ! :-)

We welcome you again with pleasure in Lille!

Sincerely,
Yves Poletti Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Pros - clean & breakfast fine

Cons
No one spoke English, though the hotel advertised itself as English spoken
The parent website (Accor) said it had parking, which I wanted. The Ibis website said it didn't. When I emailled, I was told it didn't have parking, When I got there, i was told it did & used it. Why the confusion?

Thinking initially I would have to park elsewhere on arrival, I tried to convey that I needed to drop off my luggage (room wasn't ready although I arrived at 1) & the receptionist could not understand the concept of leaving luggage until room ready.
Ignoring the total lack of English, doing this is very normal & I do not understand why she couldn't understand the concept.

I only booked for 1 breakfast, as I wanted to see what the food was like (it's fine) & then had problems with another receptionist when I wanted to book the breakfast for the second day, I hit the language problem again as she was unable to comprehend this also. I walked away in disgust.

Thing is, I've spent 10 years of my life in Belgium/ NL & I speak Dutch.
I knew I would have language problems for my first significant stay in France, so I wanted to ease into the country by choosing an English speaking hotel.

I had less problems in cafes & restaurants than in this very unhelpful hotel.
I do not think the staff were trained in the basics of what clients need & seemed unwilling to put themselves out.
Being told 2 different things about parking is ridiculous & having no one who spoke English who it was advertised as English speaking was ludicrous.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank racoleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis Lille G, Gérant at Ibis Hotel Lille Center Grand Palace, responded to this reviewResponded 11 August 2017

Hello

We are sorry if there were problems with comprehension and language. However I am surprised: except for a young trainee at the moment, who is never alone in reception, all the staff speak English! Some less good than others, but do not understand to leave your luggage waiting ... I do not know how it is possible !!
As already answered your comment on the site Accorhôtels I ask the team to understand and react.

I just checked again: no parking is offered on Trip Advisor. And on Accorhotels, only public outdoor parking (paying during the day)
I would also recommend booking via Ibis.com or Accorhotels.com rather than Booking where the information is not up to date ...

Renewing our apologies, please accept Mr. Coleman, our sincere greetings

Y. Poletti Manager

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Additional Information about Ibis Hotel Lille Center Grand Palace

Address: 1- 3 Rue Des Moulins De Garance, 59000, Lille, France
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 107 Hotels in Lille
Price Range: $93 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Hotel Lille Center Grand Palace 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Ibis Hotel Lille Center Grand Palace France, Europe

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