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“Best hotel I have stayed at in Lille”

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L'Hermitage Gantois, Autograph Collection
Ranked #5 of 107 Hotels in Lille
Certificate of Excellence
Reviewed 28 August 2017

We booked this last minute and it is quite honestly one of the best hotels we have ever stayed at. Historical and beautiful the staff were amazing and simply couldn't do enough. The rooms we superb and every thing has been thought of.

Room Tip: We had a room on the second floor over looking the city it really wouldn't matter the rooms are...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank ntiley2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 25 of 1,027 reviews

Reviewed 28 August 2017 via mobile

Called the hotel the night before to make sure the room would be ready when I arrive on an early Monday before meetings at 1pm. I was confirmed it would be ok.
When at the front desk, I am told my room is not ready but 7 people checking in after me have theirs ready.
What kind of rating should I give this place that looks really nice Indeed..i know what classic answer I'll get from management on this website: "we are sorry for the inconvenience and hope the rest of your study was satisfactory"....

Stayed: August 2017, travelled on business
Thank tarek31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermitage-Gantois, Directeur général at L'Hermitage Gantois, Autograph Collection, responded to this reviewResponded 29 August 2017

Dear tarek31,

Thank you for your comment during your stay at the Hermitage Gantois.

What you write is not the truth.

You called on Sunday to ask for access to the room at 9am on Monday.

We told you that check in was at 3pm and if that was possible you would have access to your room sooner. We did not guarantee a check in at 9am, we could not get you to a room yet occupied.

It was with great pleasure that you were able to offer an early check in at 9:54 and we also had the pleasure of offering you an upgrade.

For a next time we advise you to guarantee the earlier access to your room to book a night more, we would be very happy to offer you a preferential rate.

We wish you a nice summer end.

Very cordially.

André Grosperrin
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

I stayed at this hotel on Monday night last and it was excellent. The design and layout of the foyer/bar is stunning. My room was spacious, comfortable and quiet. The service here at this hotel is what really impressed me. From the moment I arrived I knew this was 5 star service and everyone from reception to the bar were friendly and made me feel welcome.
In general hotels in France can be hit and miss but this property given the room rates is certainly worth a visit!!

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank soundmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

This is a classy hotel and I scored a good amount of 'Brownie Points' from the fiancee for bringing her to it!
Upon checking in the staff member showing us to our room gave us a brief guided, historical tour of the hotel. The room we used was astonishingly good - spacious, clean, modern (around the original features of the old part of the building). The bar area is beautiful and the restaurant served an excellent breakfast.
A wonderful stay and we will definitely be returning!

Room Tip: My impression is that all the rooms would be great.
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  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

Had a long weekend here. The room was lovely but before 7.30am on Saturday and Monday we had the awful noise of trolleys being moved up and down a slope outside our room, we were above the back entrance to the hotel; usually this time of day would not have been a problem but we were on holiday! Bathroom nice but bath completely in the wrong place! The restaurant was sadly not in use for dinner only breakfast. Otherwise the hotel was lovely and very convenient for the centre of Lille.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank lia755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Hermitage Gantois, Autograph Collection

Address: 224 rue de Paris, 59800, Lille, France (Formerly L'Hermitage Gantois Hotel)
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lille
#4 Romantic Hotel in Lille
#8 Business Hotel in Lille
Price Range: $195 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — L'Hermitage Gantois, Autograph Collection 5*
Number of rooms: 89
Official Description (provided by the hotel):
A unique hotel for a unique experience…Behind a beautiful flemish and gothic front you will discover a “museum”hotel that will offer you serenity, warm welcome, quality service and goodgastronomic food.Pass the reception and you will find our bar located in a large hall with aglass roof and decorated in a modern style that contrast with the moreclassical structure of our 18th century chapel.The Hermitage Gantois welcomes you in the heart of Lille, between the town centre and thecity hall. Very well located, the hotel is only 5 minutes drive for Lille 2 trains stations and 15 minutes drivefrom the local airport in Lesquin.The hotel was established in a historical monument from the 15th century and is an exceptional mixbetween ancient architecture and modern design. The Hermitage Gantois offers you a special place torelax surrounded by history and modernity. It is the most prestigious address in the north of France and isaccessible in less than an hour and a half from Bruges, Bruxelles, Paris or London. ... more   less 
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Also Known As:
Exclusive Hotel Lille
Exclusive Hotel l Hermitage Gantois
L'Hermitage Gantois, Autograph Collection Lille, France, Europe

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