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“Top notch”
Review of Crowne Plaza Lille

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Crowne Plaza Lille
Ranked #25 of 107 Hotels in Lille
Reviewed 20 September 2017 via mobile

Spent 2 nights here. The staff at check in were excellent, very helpful. The restaurant was closed the first night we were there because of low numbers in the hotel but they offerred table service in the bar area which was fine. The bar/service staff were excellent and even though not all had s great grasp of English, were very helpful. The rooms are comfortable, a good size and the beds very nice. Hotel is about 20 metres from Lille Europe railway station for the TGV so very convenient. Breakfast had a very good selection, was well prepared and fresh. Well recommended hotel.

Stayed: September 2017, travelled as a couple
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 654 reviews

Reviewed 15 September 2017 via mobile

Hotel is just besides gare lille europe literally a few doorsteps away. Very convenient and the mall Euralille is also very near. Hotel Staff are good and eager to help. Room is spacious and breakfast is just nice.

Stayed: September 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

Nice, comfortable and clean large rooms
Great location. We were there for a week of World War 1 tours. Close to trains, Vieux Lille and highways.
Well situated for World War 1 tours
Excellent breakfast (included in our price).
Special thanks to Claire and the General Manager.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank loveantiguaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

The good things - the staff were polite and friendly, the room was exceptionally quiet and the bed was very comfortable.

The hotel is very handy if you are arriving by Eurostar, but the number of beggars you come across on the walk into Lille can be off-putting. It's best to cut through the station and then across to the Eurolille shopping centre.

The bad things- the room decor was very tired - to the extent of coffee stains up the wallpaper, a flaking ceiling, cup rings on the desk and table, flaking veneer on the furnishings and across the edge of the bath. The carpet had also seen much better days and there were mascara stains on one of the pillow slips on the bed. Add to this that the room service menu appeared to have been smeared all over with jam....

I had gone down with a migraine, so was in no fit state to complain - although I did take the offending room service menu down to reception when I was checking out.

Not so bad was the breakfast - but it is distinctly average, so unless it is in your rate I would suggest that you eat elsewhere. I cannot comment on the quality of any other meals, since I only had breakfast.

I stay in IHG hotels a lot and was really surprised at the state of the room on this occasion- I hope that I was just unlucky and was placed in a room that is due to be refurbished.

  • Stayed: August 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Ali83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this reviewResponded 24 September 2017

Hi Ali83!

Thanks for staying with us and letting us know about your experience. It's great to read about your commendation for our hotel staff and comfortable rooms. I'm very sorry to learn though that everything else went downhill because of some issues with the update of your assigned room, cleanliness, and breakfast selections.

What you described is certainly not the way we want our guests to remember us. I sent you private message to learn more about your stay, and I look forward to your response.

Thank you for making IHG hotels your home away from home, and I'm hoping that you can give us another chance to make it up to you.

Many thanks,

Gian M
Case Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

We stayed here for two nights with our family and really wished we had gone elsewhere! The rooms were really nice, with lovely touches such as This Works pillow spray on the bed on arrival. They were spacious and had nice bathrooms...but our first night was spoilt by a terrible drain smell that was so bad we had to close the plug hole. The Hotel did manage to fix this by the time we returned the next evening, however. The Hotel itself is right in the middle of a very busy Eurostar station and while it is suited to business travel, it's not so good for leisure as it was noisy outside - although on the second night it was the weekend and quieter. What really put us off was the fact that despite notifying this four star Hotel in advance of our arrival about my son's peanut allergy there was absolutely no help in accommodating this at breakfast and he literally couldn't eat anything as they went through what was available and even the bacon, eggs etc were all cooked in peanut oil. The only thing we managed to find was an individual packet of cereal that had allergy information on. When we complained and said we didn't expect to be charged for breakfast we were told they would charge us for two breakfasts, even though we hardy ate anything ourselves as we didn't want to eat while my son couldn't! Anyway, we decided to forgo breakfast there the next day and go to Mcdonald's instead! I would never go back to the hotel and was left dissatisfied with our experience on what was otherwise an enjoyable trip.

Stayed: August 2017, travelled with family
1  Thank Tess121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this reviewResponded 13 September 2017

Hi Tess121,

Your stay with Crowne Plaza is appreciated and your views are valued. I feel unsettled that your son's needs were not met during breakfast. Your feedback will be considered by the hotel for future improvements as it has always been IHG's goal to meet our guests' expectations.

On a lighter note, I am pleased that you found the room to your liking and that you were delighted with the pillows. We'd like to make your accommodations as best as it can be.

I hope that your future lodging needs will give us another chance to welcome you back!


Anna B
Case Manager
IHG Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Lille

Address: 335 boulevard de Leeds, 59777, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Lille
Price Range: $131 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Lille 4*
Number of rooms: 121
Official Description (provided by the hotel):
Located in the heart of the business district, close to two train stations stands the Crowne Plaza Lille-Euralille. The Crowne Plaza hotel offers 121 spacious rooms and suite with panoramic views of Lille. Recognizable by its copper facade, it combines modern architecture, design and comfort. Whether for business or pleasure the location of the hotel is ideal, for you to take a TGV to Paris, London or Brussels. The history and culture of the city of Lille also make it an ideal destination for shopping or strolling through the old town. Make us your choice for your next appointment at Lille ! Orange and copper-toned drapes hang in the cosy space of our trendy Le Plaza restaurant, where you can enjoy French fine dining catered by our courteous staff. Cow hide rugs and flat-screen TVs in Le Plaza bar create a more informal atmosphere. ... more   less 
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Also Known As:
Crowne Plaza Lille Hotel Lille
Lille Crowne Plaza
Crowne Plaza Lille France, Europe

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