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“lipstick on cups, very basic...”

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Novotel Lille Centre Gares
Ranked #19 of 106 Hotels in Lille
GreenLeadersBronze level
Sheffield, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“lipstick on cups, very basic...”
Reviewed 1 March 2012

Having paid extra to enjoy a more luxurious hotel, me an my girlfriend were quite disappointed with what we got. The area immediately around the hotel is pretty rough but it was very close to the 'centre' (shops, brasseries, restaurants etc.) and also really close to the Zenith Arena, which is the reason we were in Lille as we were seeing Kasabian there. The reception area and bar/restaurant areas were nice and security was high as you couldn't use the lift or stairs without your room keycard, which was reassuring. The room itself was a quite a let down, upon entry we both immediatly could smell smoke despite requesting a non-smoking room at the reception after being asked . The minibar (fridge) was not cold at all and when I tried to get to the back of it to alter the temperature it was absolutely covered in a thick layer of dust on the top and down the back. I couldn't cool the fridge so left a kind note in French for the room service to fix/replace but nothing got done. The worst thing about the room was the cups available for the hot drinks - they were paper recyclable ones and one of them had red lipstick marks on it (see my uploaded photo), it was disgusting and not something you expect to find in a Novotel costing £190 for two midweek nights. The bathroom was nice and clean and quite modern. The maids were not rey generous with towels, toilet roll etc. One of the plug sockets conpletely came away from the wall when I removed my UK adapater, which obviously isn't very safe. Pretty much everytime we reported to reception we was dealt with by Cyril who wasn't the politest person, he was very straight-faced and to the point. For those with cars - street parking is available around the hotel for €2.50 for 80 minutes (maximum stay) and there is an underground car park next door which was €20 for 24 hours. 

  • Stayed February 2012
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Helpful?
1 Thank blademan1889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Jakarta, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2012

I went to Lille during January 2012 and spend only one night but the room is modern and comfortable. The bathroom separate from the toilet and have a wooden floor. It has a one big bed and sofa that turn to be a twin bed which is suitable for us because we have two children with us.

In the lobby, there is a kid corner and xBox game which General Manager himself show us how to work and entertain the kids a lot.

On little minus is the lift a bit small for a big lady like me :-). There is public car park next door charge at 11 euro per night.

The hotel location is very good both business and leisure, not very far from Lille old town centre.

Room Tip: If you travel with young children, no need to ask for baby cot, ask them to put the sofa into the be...
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  • Stayed January 2012, travelled with family
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1 Thank JMaude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 January 2012

This Novotel hotel was not more than 10 minutes by foot from Lille Europe railway station and it is just a 5 minutes walk from Lille Flandres railway station. Lille’s old town, the city centre is also within a short walking distance so this hotel is optimal for those who want to spend some days in Lille and discover the city. (In the night when the crowd is smaller, Lille Flandres – just as every railway station on the world – was surrounded by some strange people but there are a lot of other streets to approach the hotel so this small inconvenience can be avoided.)
The hotel’s furniture is somewhat above the average, the bed was really comfortable; the room was big, light and friendly, the bathroom seemed to be new, it was also big and comfortable. They served a normal continental breakfast (clean tableware, fresh and abundant food).
My room was on the 7th floor and the only problem I had was that the heating system did not work well enough and the room was a bit cold but when I complained about it at the reception they helped me immediately. All receptionists were kind and helpful, they spoke English, and so I had a great time in this hotel.

Room Tip: Rooms on lower floors are maybe a bit warmer.
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  • Stayed January 2012, travelled on business
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1 Thank AviationFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 10 January 2012

+ excellent location, service by the staff, breakfast
- bathrooms need refreshment, which is actually taking place. For a business traveller the free wifi connection to the mobile would have been a normal service. A free WiFi was available for computers only.

  • Stayed January 2012, travelled on business
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    • Sleep Quality
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Lille Centre Gares

Property: Novotel Lille Centre Gares
Address: 49 rue de Tournai, 59800, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Family Hotel in Lille
#8 Green Hotel in Lille
#9 Business Hotel in Lille
#11 Romantic Hotel in Lille
#13 Luxury Hotel in Lille
Price range (per night): $113 - $257
Hotel Class:4 star — Novotel Lille Centre Gares 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Novotel Lille Centre Gares is a modern 3 star hotel 2 min walk from Lille Flandres station, the Zenith and the Grand Palais, and 5 min from Lille Europe station and the city centre. Ideal for professional or private trips discovering all the region has to offer. 96 airconditioned rooms including 34 refurbished rooms and 5 suites. Enjoy our free fitness centre and patio. With our Family Offer available on request on Sunday you can keep your room until 5 p.m. Public parking at Lille Flandres station. ... more   less 
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Also Known As:
Novotel Lille Centre Gares Hotel Lille
Accor Lille Centre Gares
Lille Novotel
Novotel Lille Centre Gares France, Europe

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