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All reviews opera house great location clock tower old town privilege room the main square central location junior suite paper cups small lift nespresso machine standard room minute walk tourist office bathroom door quiet street lille centre
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Reviewed 19 September 2018 via mobile

We arrived in Lille by Eurostar & ten minutes later, we were right in the middle of the city centre & at our hotel. Perfect location for this small but perfectly formed part of the world! The room was modern but maybe a wee bit tired, though we had everything we needed plus a cracking view, & a superbly comfortable bed. The barman that looked after us that evening was lovely & attentive & although we chose not to partake of the breakfast buffet, it smelt fabulous. A gloriously relaxed stay.

Stayed: September 2018, travelled as a couple
Thank clairek264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 27 September 2018

Dear Claire K,

It is a real pleasure to read your entery satisfaction through your commentary !!!
Thank you so much !
See you soon !
Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

A good experience at this Mercure, excellent service, nicely appointed rooms, a bathroom with tub, elevators, all the trimmings of a good hotel.
Room also featured quirky artwork and was very comfortable.
Location is perfect for the Opera.
In the room, a Nespresso machine with capsules, which is a touch I'm really liking!

  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank TheDustOfMyFootsteps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 27 September 2018

Dear TheDustOMyFootsteps,

We are very delighted that you have appreciated the welcome that has been reserved for you !
See you soon :)
Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

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Reviewed 9 September 2018 via mobile

A friend and I stayed here for two nights for a weekend break in August.

The hotel is well located approx 15 mins from the Eurostar terminal and then 5 mins to the main square.

Our room was a nice sized twin bedded room with a safe and fridge and good sized bathroom with a walk in shower.

Breakfast was quite vast including continental pastries, toast, pancakes, as well as sausages and bacon.

I have no problems recommending this hotel and would stay here again.

Stayed: August 2018, travelled with friends
Thank chicacherrycola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 27 September 2018

Dear chicacherrycola,

Thank you for your recommendations !
We confirm that we, too, will be delighted to see you again !!!
See you soon
Delphine baudry - General Manager - Mercure Lille Centre Grand Place

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Reviewed 28 August 2018 via mobile

We had a great stay, hotel was modern and nice interior design, and staff very helpful and friendly. Room was smaller than I expected so if you're looking for space it isnt the best choice but being a corner room the bathroom ended up being really big which was a plus. Overall would recommend and go back.

Stayed: August 2018, travelled as a couple
1  Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 27 September 2018

Dear Alice C,

And we will welcome you with so much pleasure !
See you soon !
Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2018

l checked in on 21.th of June 2018 around 19 o''clock.l left my luggage in the room without opening and l left my mobile phone and PC tablet charging in the room.The room service was still working on the flat.l left the hotel to watch the last 30 minutes of France Peru football match in the pub across the street.When l came back the my mobile phone and PC tablet were gone.l informed the reception.The next day l coudn''t attend my occupational meeting and went to the police department for complaaint and declartion.They told me they had NO CAMERA on the flats .The only camera is in the entrance.They told me they checked the electronic lock and no one entered the room.They told me the housekeeper is working for about 20 years in the hotel and they are sure she did not do it.they wrote the situation to the insurance company cabinet diot.They told me to write a letter to the insurance company about the incident.l gave all the details and also commented l even checked the door in case of closing failure.There were many important personal documents and pictures in PC tablet.l declared loss of 1000 euro together with mobile phone and the tablet.After more than 3 weeks the insurance company rejected my compensation because l might left the door open because l mentioned that possibility.
since then l wrote to accor hotel groups and the insurnce company and there is no reply.
This hotel is not safe and do not take responsibility for the clients

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank MahmutO22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 27 September 2018

Dear Customer,
Immediately after being informed of your complaint, we made every effort to give you all our help throughout your stay.
We are sorry that you have found a favorable outcome to your mishap.
Best Regards,
Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

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