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Mercure Lille Centre Grand Place
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Reviews (1,189)
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All reviewsopera housegreat locationclock towerold townprivilege roomthe main squarejunior suitepaper cupsminute walknespresso machinereasonable sizequiet streetgreat roomlille centrenice breakfastcity breakchristmas market
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30 - 35 of 1,190 reviews
Reviewed 20 October 2017

Hotel could not be in a better place. Situated along a quiet street it guarantees good sleep. Friendly staff and clean rooms. On a down side, some rooms have views to courtyard only with nothing to see. And the doors do not prevent from sounds from corridor.

Stayed: October 2017, travelled solo
Thank suomituristi2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 30 October 2017

Dear suomituristi2015,

Our friendly staff would be very happy to welcome you again !

See you soon,

Delphine Baudry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

This hotel is just behind the Opera, so it is close to all cafes, shops, and landmarks. Very cute room and spacious bathroom. Nice and quiet. Very nicely decorated, and the staff was very friendly indeed.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank r2001roberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 11 October 2017

Thank you, thank you, thank you r2001roberto !!!

We hope to see you again very soon !!!

Delphine Baudry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

The original room I was shown to smelled badly of smoke. The receptionist groaned but then upgraded me to a lovely room with a view of the Opera House and with more space to work as I was on business and needed a desk.
Nice breakfast - but can we please have proper French coffee and not a Nespresso machine - and in the centre of town near the old town. Walking distance to the station and Eurostar terminal

  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank vikki0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 11 October 2017

Dear vikki0,

Thank you for this very positive comment ! No doubt you haven't seen it, but there is a lot of French coffee, in addition to the Nespresso machine... You just have to come back to taste it !

See you soon

Delphine Baudry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

We have stayed at this hotel many times over the years, mainly for the Braderie. The location is excellent, staff very good and an ideal choice. In recent years, however, our stay has been spoilt by the presence of mosquitoes in the room. Despite the mauds spraying with Raid and buying our own spray, my wife and I were both afflicted with many bites. The weather was not exceptionally hot. - it just seems to be a perennial problem. Some kind of deterrent needs to be provided by the hotel.

Having said that, I would still recommend this hotel to others.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank johngH5985HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 8 September 2017

Dear johngH5985HK,
Thank you so muche for your recommendation !
See you next year for the famous Braderie !
Kind regards,
Delphine Baudry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

Exceptional support from the reception staff in a family emergency above and beyond any expectations.Great room and excellent location even if this trip was cut short.We would love to visit again,now all is well here.Many,many thanks.Elaine Walmsley

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank gfdmmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 30 August 2017

Dear Elaine

Many thanks for your post ! We're happy that your daughter is making a good recovery now, that's the most important :-)

We hope to welcome you soon in better conditions !

See you

Delphine Baudry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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