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All reviews burger restaurant modern rooms would definitely stay here again great hotel old town free mini bar received a very warm welcome replenished daily an enjoyable stay bed linen car park stayed nights few minutes walk train station a great stay exploring lille within walking distance
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Reviewed 12 September 2018

A hop, skip and a jump across (under!) the English Channel, within less than 2 hours of departing on the Eurostar from St Pancras Intl we were checked into Hotel L'Arbre Voyageur, which is only a 10-minute walk from Lille train station. It's tucked away down a nondescript road, but is conveniently located in close proximity to both the train station and the city centre.

We only had one night here, but we really enjoyed our stay. Our room was basic but a reasonable size and decorated in bold colours, with a comfortable bed, access to the hotel's inner courtyard, velvet-style black-out curtains that ensured no sunlight interruption in the morning, plus a large TV. There were a number of thoughtful touches to help us enjoy our stay, such as the mini bar being a free-for-all, filled with various snacks and soft drinks. The staff were incredibly friendly and helpful and the check-in/check-out process was very efficient.

There are two dining options to choose from, both of which looked promising: Restaurant Jane dripping in leopard print wallpaper; or Ma Reine, a burger bar which was unfortunately closed for a private event during our stay. There is also a bakery on-site which looked tempting.

With the Grand Place only a 5 minutes' walk from the hotel, we actually chose to head into Lille to sample the cafe culture, however I would happily try either restaurant on another visit - I am sure we will return.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArbreVoyageur, Responsable réception at Hotel L'Arbre Voyageur, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear traveler,

We just want to thank you for this very nice review regarding our new hotel "l'arbre voyageur - BW Premier Collection ****".

We really appreciated your visit and we're very happy that you enjoyed your stay in our beautiful hotel and city.

See you soon for your next visit.

Best regards,

Rémi
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

We really enjoyed our 2-night stay at “l’Arbre Voyageur”. Location is very good: 5-10 min walking distance from the main station.

We’ve been warmly welcomed by Estelle and her smile, who made a perfect check-in, delivering all the precious information to walk the city.

Room is large and well equipped. Very clean (thank you Deborah). Bed very comfortable. Some noise from the toilets pipes break the silence in the night.

Nice touch of decoration, from the room to the lobby, public areas to restaurants.

Great job from Eric in dealing with such professionalism in this more than recommendable property!

Stayed: September 2018, travelled as a couple
Thank BTChevalier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArbreVoyageur, Responsable réception at Hotel L'Arbre Voyageur, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear traveler,

We very much appreciate your review regarding your previous stay at the hôtel "l'arbre voyageur - BW Premier Collection ****"

It is always a pleasure to receive your positive feedback and i will share your comments with all of our teams.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,

Rémi
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2018 via mobile

Booked 2 nights on our way back to the UK by car. Secure nearby underground car park with discount If reserved through the hotel. Area didn’t look great when we arrived but actually the old centre is very close just a short walk. We received a very warm welcome from the reception staff and our room was very spacious facing onto the inner courtyard so was quite quiet which is lucky as the street has some major roadworks going on in front of the hotel which start at 7am. We opted for the green option not to have our room cleaned so received 2 bar tokens, we didn’t expect to be able to have any expensive drinks but were surprised when we were allowed to order a gin and tonic and wine free of charge. Great bathroom and air con. Burger restaurant was ok but reasonable , the other hotel restaurant is very expensive but looked good we didn’t try it. Efficient check in and out. Recommended

Stayed: August 2018, travelled as a couple
2  Thank FUSSYBUTFAIRLONDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArbreVoyageur, Responsable réception at Hotel L'Arbre Voyageur, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear Traveler,

We want to thank you for taking the time to tell us about your experience at the Hôtel "L'arbre Voyageur - BW Premier Collection ****".

We really appreciate to read your positive feedback and it will be a real pleasure to see you again for your next travel in Lille.

Thank you so much !

Sincerely,

Rémi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

We stayed for 2 nights. The hotel is a short walk from the Eurostar train station, the town square and Rue de Gand. The rooms are clean and comfortable. Good hairdryer in the bathroom. If you opt to go green which means no towel or bed linen changed the housekeeping staff leave a token for a free drink at the hotel bar. The reception staff were very good. A special mention for Estelle who helped us as we had booked an extra room in error. Her customer service was above and beyond expectations.

Stayed: August 2018, travelled as a couple
Thank citygirl2366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArbreVoyageur, Responsable réception at Hotel L'Arbre Voyageur, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear traveler,

We appreciate your lovely review regarding your previous stay at the hôtel "l'arbre voyageur - BW Premier Collection ****"

It's a real pleasure to receive your positive comment. We'll share your feedback with all of our teams.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,

Rémi
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

We received a very warm welcome when we arrived. The staff couldn't have been more helpful. The hotel is situated in a very good area - within walking distance from the station and the old town. The bakery on the premises was very useful. Highly recommended.

Stayed: August 2018
Thank JuliaJaneF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArbreVoyageur, Responsable réception at Hotel L'Arbre Voyageur, BW Premier Collection, responded to this reviewResponded 3 weeks ago

Dear traveler,

We would like to thank you for your review regarding your stay at the hôtel "l'arbre voyageur - BW Premier Collection ****"

We are very pleased to receive your positive feedback and we will share your comments with all the teams.

Thank you again for sharing your experience, and we hope to see you again your next trip in Lille.

Best regards,

Rémi
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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