I can't stress enough how dreadful and over priced this place is, there is no way this is a four star boutique hotel! The whole place was so dirty, tired/dated and scruffy, with rude staff and an even ruder owner. We had booked four nights, but only stayed one as it was so bad. We arrived to a really scruffy and worn reception, and shown to a room which was so dirty, we didn't think it had been cleaned, the a/c and safe didn't work either. Went back to reception and asked to talk to the manager and was told there would not be one at the hotel for another two days, the girl on reception then offered to come and clean our room, but I asked to be moved to another one. We were then taken up stairs to a different room which was still dirty, the walls were full of scuff marks, there was long dark hair all over the place, in the bath, on the floors and even on the walls, the whole place had not been cleaned properly for ages, with thick dust over the surfaces and floors, the furniture in our room was also marked and stained, with torn wallpaper and skirting boards hanging off the walls. I then had to go out and find another hotel to stay in late at night, and was lucky to find one close by which was both cheaper and beautiful, but we still had to stay one night at Hotel Garonne, I wish I could of left straight away, but the other hotel could not take us for that night. I asked the girl on reception to call the manager, which she did, but they did not answer. As they a/c did not work we could not cool the room to sleep, so as a result of it being so hot we did not sleep. In the morning we could not get out of the place quick enough, the room for one night was 156 Euros, without breakfast, we asked for some kind of discount as we were so unhappy, but were told to come back in two days time when a manager would finally be on site! As we were leaving, the basement of the hotel began flooding and the girl on reception told us she had to go and deal with that! We went back to complain a couple of days later, to be met by the owner who swore at us and told us to get out of his hotel, we were so shocked by the whole experience, I've stayed in some amazing hotels across the world, but this rates as one of the worse by far. Avoid this place at all costs, there are far better and cheaper hotels in Toulouse!
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- Also Known As:
- Garonne Hotel Toulouse