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Hotel du Pont Vieux
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Reviews (572)
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All reviewsjean michelsmall roof terracethird floormedieval citygreat locationviewing terraceno elevatorquaint hoteltop floorboiled eggspont vieuxhost and hostesscourtyard gardenhomemade jamshelpful ownersegg boilershort walk
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80 - 85 of 572 reviews
Reviewed 4 July 2017

Charming small hotel with delightful owners who helped facilitate our visit to this historical part of France. The bedroom was comfortable and very clean. Breakfast was comprehensive and enjoyable. The garage parking was a bonus.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank 53jcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017

We had high expectations of this hotel from other reviews but we were not particularly impressed. On arrival, the gentleman on reception was quite dismissive and while we appreciate he was probably busy, first impressions make a massive difference to the overall feel. The room was clean and fine though and the hotel is well placed for an easy walk into Carcassonne.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank janbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel r, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 4 July 2017

We thank you for sharing with us your comments and feedback regarding your visit at our hotel.
We are glad you enjoyed your room and the location of the hotel.
We are sorry that you are disappointed by the welcome on your arrival, reception that did not meet your expectations.
As you read in the other reviews, we wish welcome all our guests as we welcome our friends or our family at home. We are so sorry that this day, at your arrival, your feeling was not so good.
We would be very pleased to welcome you back for a next stay in Carcassonne, and then, we wish you will be impressed by your hosts and by the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

The Hotel du Pont Vieux is an excellent choice for a short stay in Carcassonne, especially if you have a car. Parking is an extra ten euro a night and well worth it. The hotel is a short and pleasant walk up to the castle and once you have parked your car, you can forget about it. The manager of the hotel is extremely helpful and friendly. He carried our heavy luggage up to the third floor. Our room had the most extraordinary view of the castle--a view that changes with the light of the day and illumination of the night. Ask for a room on the upper floor on the garden side. We had an excellent breakfast served in a beautiful garden in the back of the hotel.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank sptravelers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel r, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 9 July 2017

Thank you so much for your nice review about our little hotel, we are very glad you enjoyed your stay with us, our hospitality and the view from your room.
We would be very pleased to welcome you back for a next stay in Carcassonne.
Kindest regards,
Catherine and Jean Michel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

Very comfortable bed and room with good en suite
Very clean
Very helpful owners who spoke reasonable English and even understood our French. their restaurant recommendations were spot on.
Lovely breakfast with fruit,cereals, homemade jams and brioche plus an egg boiler
Excellent air conditioning - much needed as it was 33 degrees!
It is well situated about 10 minute walk to the Citadel and 20 to the Canal du Midi plus a 10minute walk to the market
Lovely view of the Citadel from the roof top terrace
Free wifi

Room Tip: Ask for a garden room or a first floor room if stairs are a problem as there is no lift
  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Crossland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel r, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 9 July 2017

Thank you very much for your nice comments about out littel hotel, we are very glad you enjoyed your stay in our property.
Looking forward to another visit,
Best regards,
Catherine and Jean Michel

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Reviewed 23 June 2017

We arrived at the hotel at about 4 in the afternoon. We had booked into a quadruple bed room, as we were 4 PAX.
The hotel is run by a couple. They were very warm and hospitable - and on arrival, provided us valuable information about the visit to the fort. They took the trouble to park our car near the hotel in a gated parking - such a relief!

The room and bathroom were both very spacious. The hotel has been recently renovated, however it has not lost its quaintness and character through the process. The decor is inviting, and subtle. Adequate electric points are provided. The furniture is adequate - consisting of a bureau , a work-desk and a spare chair. Furnishings were tastefully chosen. The toiletries were of standard quality.

The hotel's best feature is a small terrace on the 3rd floor that directly looks out to the fort.

The location is great - there are quite a few good restaurants within 2-5 minutes walking distance.

There's only one issue - the hotel does not have a lift. This could be an issue for senior guests especially when it comes to moving luggage during check-in or check-out. A bell-boy to help in this regard , would be invaluable. I understand, that since it's an old building, installing a lift could be a problem.

Overall - our stay at the hotel was great.

Room Tip: Try getting the room, that looks out into the terrace.
  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank joybhowmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel r, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 9 July 2017

Many thanks for your review about our little hotel, we are very glad you enjoyed your stay,especially your family room, and our roof terrace.
The hotel does not have a lift, anyway, to carry the luggage, we help all our guests with pleasure.
Looking forward to another visit,
Best regards,
Catherine and Jean Michel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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