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“Staff so rude to anyone British!!!”

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Novotel Suites Paris Montreuil Vincennes
Ranked #915 of 1,803 Hotels in Paris
Reviewed 5 July 2017

The hotel was ok in that it was clean and the beds were comfortable however the staff were so incredibly rude I would no recommend this to anyone that is not actually french. To begin with we were in the queue waiting to check in and the staff completely bypassed us to serve the French people in the queue behind us- we said that we were before them and they said we had to wait. It was very late we had been travelling for hours and simply wanted to check into our room. After waiting for the french people behind us to be checked in first we then had to wait whilst another french person was served a drink before they would check us in. I have never been treated like such a second class citizen in my life. I am also not the type of person to usually leave a review however I feel all british travellers should be warned and avoid this place like the plague. I have never come across such rude disrespectful staff in my entire life.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Nikki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome SANCHEZ D, Directeur général at Novotel Suites Paris Montreuil Vincennes, responded to this reviewResponded 10 July 2017

Dear guest,
I am so sorry to learn your experience with us.
Would you please send me your booking number, dates of stay and your e-mail in order to contact you?
Best regards,
Jérôme SANCHEZ
jerome.sanchez@accor.com

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6 - 10 of 1,163 reviews

Reviewed 19 June 2017 via mobile

The room was large and clean. We were on the 8th floor, so we heard no noise (also the windows were double-paned).

There is a market on some days, but that's across the street. We didn't bother with it and it didn't bother us.

The neighborhood is a bit shabby as there's trash on the streets, but we constantly got back to the hotel after dark and never felt unsafe.

The train station is very close and we made good use of it.

All of the staff was very helpful throughout our stay including advise, printing out our confirmation for a tour and just in general.

There are places to eat near the hotel, a pharmacy, grocery store for water and other small items for the room.

Overall, a great place for us to stay (forgot to mention the bed was very comfortable although my wife would have liked a softer pillow as an option) and we'd definitely stay again.

Stayed: June 2017, travelled as a couple
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome SANCHEZ D, Directeur général at Novotel Suites Paris Montreuil Vincennes, responded to this reviewResponded 26 June 2017

Waou! We love you :)
We hope having the pelasure to welcom you as soon as possible.
Best regards, Jérôme

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Reviewed 3 June 2017

Although I paid for my stay at the hotel, I learned that the area is unsafe. And that the metro station is scary at night. So I had to forfeit the amount I paid. I should have done research beforehand and saved myself time and money!

Stayed: May 2017, travelled with family
Review collected in partnership with Accorhotels.com
1  Thank 512joycek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome SANCHEZ D, Directeur général at Novotel Suites Paris Montreuil Vincennes, responded to this reviewResponded 26 June 2017

Thank you for the time taken to leave your review.
Best regards,
Jérôme SANCHEZ

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Reviewed 1 June 2017

Service is good, but infra is terrible. Room for 4 people has a sofa-bed very bed, so if you're staying for more than one night I do not recommend. As soon as we arrived, the room had a problem with the shower - we changed rooms but in the new room the AC did not worked, and when we complained the next day we could not move because the hotel was fully booked (we stayed for 4 days in a room with no AC and it was 26 degrees outside at least). Bathroom overflowed due to poor draining system, shampoo nonexistent, and it was not cleaned very well. The location is awful, far from the subway station and it's creepy to walk around at night as it's next to a big avenue and there's no one around at night. No options to dine nearby and in the hotel you only have some overpriced salads and snacks. It's closer to the airport than downtown Paris, so if you are passing by through Paris it could be a good option for one night. Breakfast was good the first day, but later the hotel was full with groups and they could not handle so many people, so the food was just not enough (but prices were not reduced obviously).

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Helena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome SANCHEZ D, Directeur général at Novotel Suites Paris Montreuil Vincennes, responded to this reviewResponded 16 June 2017

Thank you for your message.
Best regards,
Jérôme SANCHEZ

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Reviewed 30 May 2017 via mobile

Loved the hotel..rooms..breakfast but location little odd. Weekends are real mess due to open market. 7 to 10 mins walk to hotel from metro. Would not recommend for family. Area little shady at night. Rooms were pretty big with coffee maker..fridge.. toilets big. Breakfast was great n lot of options. The lobby had kids zone with few games, puzzles. Ibis is round d corner slight better position rather on the main road. The stay was enjoyable.

Stayed: May 2017, travelled with family
Thank piya_kolkata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome SANCHEZ D, Directeur général at Novotel Suites Paris Montreuil Vincennes, responded to this reviewResponded 16 June 2017

Thanks a lot for your review.
See you for your next parisian stay :)
Jérôme SANCHEZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Paris Montreuil Vincennes

Address: 22 av du Professeur Andre Lemierre, 75020 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#435 Luxury Hotel in Paris
Price Range: $121 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Suites Paris Montreuil Vincennes 4*
Number of rooms: 166
Official Description (provided by the hotel):
The Novotel Suites Paris Montreuil Vincennes hotel is located in eastern Paris on the edge of the 20th arrondissement close to Montreuil and Vincennes. The hotel has 166 modular suites measuring 323 sq. ft. (30m²) with free high-speed WIFI. Our suites are ideal for families or business travelers. The hotel offers a multitude of services: fitness center, bar, Comptoir Gourmand available 24 hours a day, ironing room. Make the most of the green area on our terrace and private paying car park. Discover our fully renovated hotel. Make the most of a spacious 323 sq. ft. (30m²) Suite and appreciate the new "Live N Dream" bedding, Nespresso machine, bathroom fitted with a shower and tub, and Comptoir Gourmand available 24 hours a day. ... more   less 
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Also Known As:
Suite Novotel Paris Porte De Montreuil Hotel Paris
Accor Paris Porte De Montreuil
Suitehotel Paris Porte De Montreuil

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