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Ibis Paris Opera la Fayette
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Reviews (1,253)
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All reviewscadet metro stationwalking distancearound the cornerair conbreakfast roomgare duclean hotelspeak good englishminute walkstayed at this hotel for nightslots of restaurantslocation is excellentoperasupermarketgalleriesluggagemontmartre
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16 - 21 of 1,253 reviews
Reviewed 30 July 2017

We stayed five nights in this hotel. It is convenient and easy to go to attractions and access metro. Yet, services were not good with housekeeping staff throwing away what we had left on the desk. Front desk staff said they couldn't get things back after we reported.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank nanbao_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendy M, Front Office Manager at Ibis Paris Opera la Fayette, responded to this reviewResponded 2 August 2017

Dear LEI LEI SONG,
Thank you for taking the time to tell us about your experience at the ibis Paris Opera La Fayette. I am sorry that your experience did not meet your expectations.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologies for the problem about the foods let in your room during your stay. As we explain to you, the housekeeper threw by mistake. After that, it was impossible for us and not hygienic for you to take it back from the garbage. It was a terrible mistake from our room service. Please allow me to express one more time my sincerest apologies. This event will remain unique, and I assure you that we will ensure that it does not happen again.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Mendy - front office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

My sons and I visited recently in mid July. The hotel is centrally located close to major attractions via the metro. The staff were helpful and polite. The room was clean but very basic, the only disappointment was that there was no fridge/mini bar to store drinks/food in which I would have thought was a standard in all hotel rooms.

Stayed: July 2017, travelled with family
Thank SGalimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendy M, Receptionist at Ibis Paris Opera la Fayette, responded to this reviewResponded 28 July 2017

Good morning,

We thank you for taking time to share your experience at ibis opera lafayette.
Unfortunatly the mini bar is not included in the room facilities in the Ibis hotel.
But we can keep, at the reception, your drinks without any extra cost.

We hope this did not affect your stay. Thank you again for your comment.

Best regards,

Eléonore- Receptionnist

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Reviewed 24 July 2017 via mobile

Stayed here for 3 nights when visiting Paris for the Tour de France. Great location, close to a metro station but also within accessible walking distance to all the main sights.

The room was small and basic but clean. Comfortable bed, clean bathroom facilities. What more do you want!?
Excellent price for time of year of visit.

Stayed: July 2017, travelled as a couple
Thank welshgirl2483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendy M, Front Office Manager at Ibis Paris Opera la Fayette, responded to this reviewResponded 26 July 2017

Dear welshgirl2483,
We very much appreciate your comments regarding your stay at the ibis Paris Opera La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Mendy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

We had stayed at this hotel for 3 nights and the location of this hotel is perfect. It's close to Opera and metros.. The hotel was comparatively cheap and the rooms was good. The breakfast was also ok.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank techankur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendy M, Front Office Manager at Ibis Paris Opera la Fayette, responded to this reviewResponded 22 July 2017

Dear techankur,
Thank you for your comments regarding your stay at the ibis Paris Opera La Fayette.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
See you soon at Ibis Paris Opera La Fayette !
Mendy

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Reviewed 6 July 2017

Room small but clean. Air con did not work properly and the lift was out of action several times. There were no safes available the whole of our stay and we were not told until the last morning that we could have stored our valuables in the hotel safe. The left luggage facility was too small. Breakfast was good and with efficient and pleasant staff.
Location is excellent, which is why we chose it, but compared to other Ibis hotels it fell short. We would not stay here again.

Room Tip: Check out tair con first
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendy M, Front Office Manager at Ibis Paris Opera la Fayette, responded to this reviewResponded 8 July 2017

Dear Sue,
Thank you for taking the time to tell us about your experience at the ibis Paris Opera La Fayette. I am sorry that your experience did not meet all your expectations. At Ibis, we strive to provide a superior service experience for every customer.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Mendy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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